3,793 Customers Surveyed
26,969 Data Points Collected
508 Published TechFacts
32 Published Charts
67 Published Case Studies
Curated collections and slideshows of TechValidate research data on Calabrio ONE.
Calabrio ONE Customer Research
In which ways do you create a sense of worth and togetherness for employees?
| Allow employees to assess their performance and contribute to the organization's goals |
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| Voice-of-the-Employee program so agents have a voice in their work environment, activities, and tools |
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| Allow time away for volunteerism |
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| Reward with recreation opportunities |
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| Gamification |
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Calabrio ONE Case Study
This case study of Housing Solutions is based on a November 2018 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Our customer satisfaction has increased, and we now have reliable call recording, which results in fewer IT tickets and happier contact center managers.”
The business challenges that led the profiled organization to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed organization uses:
The surveyed organization achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a large enterprise telecommunications services company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
The business challenge that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
A line of business manager at a non-profit would be likely to recommend Calabrio ONE for this reason:
Calabrio is an easy-to-navigate, user-friendly system for recording and monitoring calls.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Research
In which ways have you changed employee training, coaching, and motivation programs to accommodate the need for loyal agents that can perform higher level activities?
| Peer mentoring |
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| Self-assessments and evaluations |
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| E-learning tools |
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| Clearer opportunities for advancement |
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| Flexible scheduling |
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| Higher pay and better benefits |
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| Added gamification |
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