3,009 Customers Surveyed
21,581 Data Points Collected
421 Published TechFacts
31 Published Charts
63 Published Case Studies
Curated collections and slideshows of TechValidate research data on Calabrio ONE.
Calabrio ONE Case Study
This case study of a large enterprise transportation services company is based on a February 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio has allowed us to streamline some areas and identify our next areas of need.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
An executive at a medium enterprise banking company would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE has helped us improve our QA results and coaching capabilities by focusing on what’s important. Now with WFM, we are starting to fix our forecasting. The product helped us find gaps that were affecting our service.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Case Study
This case study of Carlson Wagonlit Travel is based on a November 2018 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Statistic
91% of surveyed organizations who selected a combination of private and public cloud agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Research
Which of the following Calabrio ONE features are you leveraging to support your agent engagement efforts?
| Desktop analytics |
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| Dynamic Scheduling |
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| Pause/resume for PCI compliance |
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| Peer-to-peer mentoring requests |
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| Intraday Dynamic Scheduling |
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| Dynamic Availability |
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| Voice-of-the-Employee analytics (speech and text) |
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| Gamification |
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Calabrio ONE Customer Research
In which ways do you create a sense of worth and togetherness for employees?
| Allow employees to assess their performance and contribute to the organization's goals |
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| Voice-of-the-Employee program so agents have a voice in their work environment, activities, and tools |
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| Allow time away for volunteerism |
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| Reward with recreation opportunities |
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| Gamification |
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