3,006 Customers Surveyed
21,557 Data Points Collected
421 Published TechFacts
31 Published Charts
63 Published Case Studies
Curated collections and slideshows of TechValidate research data on Calabrio ONE.
Calabrio ONE Customer Research
How important is it for your organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.)?
| Extremely important |
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| Very important |
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| Somewhat important |
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| Not important |
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Calabrio ONE Case Study
This case study of a large enterprise health care company is based on a February 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
An IT Project Manager of a medium enterprise insurance company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio is easy to use.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Research
In which ways have you invested in your contact center to better engage employees?
| Improve training and skill development programs |
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| Enhance customer satisfaction-focused monitoring |
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| Deploy/reconfigure technology |
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| Enhance recognition and rewards programs |
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| Optimize recruiting and hiring |
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| Offer flexible work schedules/work from home |
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Calabrio ONE Case Study
This case study of AXA Seguros Mexico is based on a February 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“The operation impact we’ve realized with Calabrio is very important, as it allows us to have QM and WFM working together.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Testimonial
Evaluators can determine if the agent has said all the things they are supposed to say, can determine the quality of the interaction with the customer, and use a standardized rating system that agents understand and can use to improve their service levels.
— IT Manager, Membership Organization
Calabrio ONE Website Calabrio Website
