Calabrio ONE Customer Satisfaction Rating
An IT specialist at a state & local government would be very likely to recommend Calabrio ONE for this reason:
The Calabrio technicians are experts in their field and a great pleasure to work with. The product is rock solid.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A business professional at a state & local government would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is user-friendly!
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio Customer Connect 2016 Customer Testimonial
This is my second time to come to this conference and I am continually amazed at how much information I am taking away from the event. I have almost 20 pages of typed notes and I consider that a sign of an effective conference.
— Tiffany Thomson, Assistant Manager Customer Service, City of Denton
Calabrio ONE Customer Satisfaction Rating
An IT Manager of a state & local government would be very likely to recommend Calabrio ONE for this reason:
My organization has worked successfully with Calabrio ONE and the users love their software products.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
John Lockwood, an Operations Manager at State of Oregon – Public Employees Retirement System, would be likely to recommend Calabrio ONE for this reason:
Ease of use and stability.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A Business Project Manager of a state & local government would be very likely to recommend Calabrio ONE for this reason:
We have been using Calabrio ONE in our office and it has been extremely useful to address our staffing needs.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio provides insight on how agents are performing and has allowed them to build their skills for different groups of calls. It also allows the agents to initiate their own evaluation for their own growth.
— IT Systems Analyst, State & Local Government
Calabrio ONE Customer Review
4/5 Stars
We use the Calabrio software to help with scheduling coverage, especially with out part-time employees, who comprise roughly 50% of our workforce. We also use it to track adherence, and for vacation and exception requests.
Yes. It has enhanced our ability to see the peaks and valleys of our call volume and thus has allowed us to tailor our staffing accordingly. We are also better able to track adherence.
Calabrio ONE Case Study
This case study of California Department of Health Care Services is based on a February 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
The business challenges that led the profiled organization to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed organization uses:
The surveyed organization achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a state & local government is based on a February 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“Calabrio has improved our abandoned rate and improved our customer satisfaction.”
The business challenges that led the profiled organization to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed organization uses:
The surveyed organization achieved the following results with Calabrio ONE:
5/5 Stars
We record 100% of phone calls, plus screen capture for the contact center. We use WFM to schedule and forecast to make sure the schedules align with our peaks and valleys of call volume throughout the day.
Yes. Calabrio has fantastic support, is easy to use, and is always working to improve their software per customers requests.
