Calabrio ONE Customer Statistic
Quick ROI
Nearly 70% of surveyed SLED organizations saw a return on investment within the first 12 months since implementing Calabrio.
Calabrio Customer Testimonial
Making agent tools more helpful was the biggest lesson we learned in 2020. With our advancements and implementation of Calabrio last year we are in a better place than expected for remote working, with minimum impact on the business.
— Project Manager, State & Local Government in Australia
Calabrio ONE Customer Satisfaction Rating
An IT specialist at a state & local government said this about Calabrio ONE:
The Calabrio technicians are experts in their field and a great pleasure to work with. The product is rock solid.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A business professional at a state & local government would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is user-friendly!
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio Customer Connect 2016 Customer Testimonial
This is my second time to come to this conference and I am continually amazed at how much information I am taking away from the event. I have almost 20 pages of typed notes and I consider that a sign of an effective conference.
— Tiffany Thomson, Assistant Manager Customer Service, City of Denton
Calabrio ONE Customer Satisfaction Rating
An IT Manager of a state & local government would recommend Calabrio ONE for this reason:
My organization has worked successfully with Calabrio ONE and the users love their software products.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
John Lockwood, an Operations Manager at State of Oregon – Public Employees Retirement System, would be likely to recommend Calabrio ONE for this reason:
Ease of use and stability.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A Business Project Manager of a state & local government would be very likely to recommend Calabrio ONE for this reason:
We have been using Calabrio ONE in our office and it has been extremely useful to address our staffing needs.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio provides insight on how agents are performing and has allowed them to build their skills for different groups of calls. It also allows the agents to initiate their own evaluation for their own growth.
— IT Systems Analyst, State & Local Government
Calabrio ONE Customer Review
4/5 Stars
We use the Calabrio software to help with scheduling coverage, especially with out part-time employees, who comprise roughly 50% of our workforce. We also use it to track adherence, and for vacation and exception requests.
Yes. It has enhanced our ability to see the peaks and valleys of our call volume and thus has allowed us to tailor our staffing accordingly. We are also better able to track adherence.