Calabrio ONE Customer Statistic
Over 80% of surveyed contact center customers agreed Calabrio Analytics has helped improve their understanding of customer behavior and agent experiences.
Calabrio ONE Customer Testimonial
We’ve gained visibility into interactions, which has increased employee engagement since agents are able to play their own calls and review their quality scores.
— Business Professionals, Global 500 Retail Company
Calabrio ONE Customer Testimonial
Calabrio has allowed us to have a more efficient call center in regards to scheduling and engaging agents, who appreciate having quality scores available for them to view.
— Lisa Gomez, Operations Manager, Broadway Bancshares
Calabrio ONE Customer Review
4/5 Stars
We currently use the call recording solution and are testing the QM and WFM solutions.
Calabrio works hard at understanding their clients’ needs and finding solutions with their product that will fit those needs.
Calabrio ONE Case Study
This case study of Desert Financial Credit Union is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“The intuitive interface and all-in-one-suite have enabled us to provide a platform for our agents that is efficient and easy to use. Our scheduling team has found the WFM product to be effective in producing accurate forecasts and making same-day adjustments. The QM product is simple to navigate but robust enough to capture the information we need for coaching. Our entire senior management team uses the QM product to listen to calls and has found it very easy to use and zero-in on the departments we want to focus on.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of AmTrust Financial Services is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Calabrio’s reporting tool has allowed us to evaluate employee performance overall, and monitor agent schedule adherence in real-time. We were able to team up with our supervisors and provide individualized coaching to our agents, which in turn provided more productivity and higher customer service satisfaction. It also allowed WFM to be more interactive with agents regarding time off requests and schedule exceptions with easy to read forecasting.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of Lending Club is based on a September 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“We are able to use reporting for multiple QM functions. It has been the biggest help in holding calibration sessions and to pull reports on scores and discuss various questions. Agents can in turn review graded calls in real time and implement feedback.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Testimonial
We are able to use reporting for multiple QM functions. It has been the biggest help in holding calibration sessions and to pull reports on scores and discuss various questions. Agents can in turn review graded calls in real-time and implement feedback.
— Tania Carbajal, Line of Business Manager, Lending Club
Calabrio ONE Customer Satisfaction Rating
Tania Carbajal, a Line of Business Manager at Lending Club, would be very likely to recommend Calabrio ONE for this reason:
The user interface is easy to use and reporting can easily be done using Calabrio ONE. The functions needed in my line of business for Quality Assurance are perfect!
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Case Study
This case study of a large enterprise retail company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Stable application and easy to use.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a large enterprise retail company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio is a good product.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a large enterprise banking company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio is a really good application.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
Jamey Anderson, an EVP of Operations at Virteva, would recommend Calabrio ONE for this reason:
Calabrio ONE gives us everything we need for both WFM and QM. Calabrio has the combination of a solid product and great customer service that sets them apart from the competition.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio ONE’s Quality Manager has enabled our Team Managers to efficiently score agent/customer interactions, providing a better path for increased agent performance and customer satisfaction.
— IT Architect, Health Care
Calabrio ONE Customer Testimonial
Evaluators can determine if the agent has said all the things they are supposed to say, can determine the quality of the interaction with the customer, and use a standardized rating system that agents understand and can use to improve their service levels.
— IT Manager, Membership Organization
Calabrio ONE Customer Testimonial
The intuitive interface and all-in-one-suite have enabled us to provide a platform for our agents that is efficient and easy to use. Our scheduling team has found the WFO product to be effective in producing accurate forecasts and making same day adjustments. The QM product is simple to navigate but robust enough to capture the information we need for coaching. Our entire senior management team uses the QM product to listen to calls and has found it very easy to use and zero-in on the departments we want to focus on.
— Jim Lavery, Vice President, Desert Financial Credit Union