TechValidate Research on Calabrio ONE

451 TechFacts – Page 1 of 16


Calabrio Customer Satisfaction Rating

A Workforce Planner at a large enterprise transportation services company in the Nordics would be likely to recommend Calabrio for this reason:

It’s a really good product. I am looking forward to seeing what the new Calabrio ONE will do for us and the improvements that come along with it.

Calabrio Customer Testimonial

What we’ve learned is being on-site is not a necessity, savings can be made on facility costs and employees are happier as the need for timely commutes is no more!

Workforce Planner, Medium Enterprise Financial Services Company in Europe

Calabrio Customer Testimonial

Staff retention as the world of WFH has opened up endless career possibilities and has removed the geographic blocks that previously existed.

Workforce Planner, Medium Enterprise Financial Services Company in Europe

Calabrio Customer Satisfaction Rating

A Workforce Analyst at a Global 500 energy & utilities company in Europe would be very likely to recommend Calabrio for this reason:

Calabrio Teleopti is clearly the best WFM solution available!

Calabrio Customer Satisfaction Rating

A Contact Center Manager at a large enterprise construction company in APAC would be very likely to recommend Calabrio for this reason:

Scheduling and planning matches the workload and is easy for our agents to use and understand.

Calabrio Customer Statistic

All surveyed organizations located in APAC report that given the option, they would choose a remote or hybrid model of work in 2021.

Calabrio Customer Statistic

100% of surveyed organizations located in the UK report that given the option, they would choose a remote or hybrid model of work in 2021.

Calabrio Customer Statistic

Surveyed organizations located in APAC report that employee productivity and engagement are the most important considerations when investing in cloud technology.

Calabrio Customer Statistic

Nearly 90% of surveyed organizations located in APAC have Calabrio deployed in the cloud.

Calabrio Customer Testimonial

What was the biggest lesson your contact center learned in 2020?

Luckily, it was quick and relatively painless to move our workforce from the office to their homes.

Workforce Planner, Large Enterprise Transportation Services Company in the Nordics

Calabrio Customer Satisfaction Rating

A Workforce Planner in the UK at a medium enterprise hospitality company would be likely to recommend Calabrio for this reason:

I appreciate the agent dashboard layouts and views of forecasting and staffing in the Calabrio tool.

Calabrio Customer Testimonial

What was the biggest lesson your contact center learned in 2020?

Productivity Monitoring, Service Flexibility, and Employee Engagement are three things we will look at differently going forward.

Operations Manager, UK State & Local Government

Calabrio Customer Testimonial

What was the biggest lesson your contact center learned in 2020?

People work differently in different environments. Some people excelled working from home, while others need to be in the office to show a good level of productivity.

Justin Wilson, Quality Manager, ConnectEast

Calabrio Customer Testimonial

What was the biggest lesson your contact center learned in 2020?

In 2020, keeping the lights on and making agent tools more helpful is the lesson we learned. With our advancements and implementation of Calabrio last year we are in a better place than expected for remote working, with minimum impact on the business.

Project Manager, State & Local Government in Australia

Calabrio Customer Testimonial

What was the biggest lesson your contact center learned in 2020?

Now more than ever, communication to our employees is critical as is communication to our customers.

Contact Center Manager, Large Enterprise Australian Construction Company

Calabrio Customer Statistic

The top 3 factors affecting surveyed organizations decision to continue with a fully remote or hybrid work model in the Nordics include:

  1. Employee productivity
  2. Recruiting & retention
  3. Service flexibility

Calabrio Customer Statistic

Almost half of surveyed organizations in the Nordics are planning to spend more on cloud technology in 2021

Calabrio Customer Statistic

80% of surveyed organizations located in the Nordics are either moving to the cloud, are already there, or are increasing their investment in cloud technology in 2021

Calabrio Customer Statistic

Nearly all surveyed organizations report that technical agility is important when investing in cloud technology.

Calabrio Customer Fact

A large European healthcare company reports that innovation acceleration is very important when investing in cloud technology.

Calabrio Customer Statistic

Surveyed organizations located in Europe identified team connection/collaboration as the primary factor affecting their decision to either return to the workplace or maintain a remote-work model in some form. Among other factors, including: employee productivity/engagement, service flexibility and cost.

Calabrio Customer Statistic

Over half of the surveyed organizations located in Europe are planning to evaluate or increase their investment in cloud technology in 2021

Calabrio Customer Fact

Equifax Inc. reports that technical agility is very important when investing in cloud technology.

Calabrio Customer Testimonial

We learned to work from home, and our leadership discovered that it’s not scary. Almost 100% of our contact center agents work from home. All the fears of lack of productivity and accountability have so far proved fruitless: we have less absenteeism, better handle time, and no drop in customer experience.

Business Analyst, S&P 500 Energy & Utilities Company

Calabrio Customer Testimonial

The effects of working from home are both good and bad depending on the agent. Fortunately, with Calabrio we are now able to track productivity more effectively.

Quality Analyst, Medium Enterprise Consumer Products Company

Calabrio Customer Testimonial

We used agent monitoring in Calabrio to train new staff remotely. This eliminated staff exposure to COVID-19 and decreased the need for travel.

Katie Campbell, Supervisor, CentraCare Health System

Calabrio Customer Satisfaction Rating

A Contact Center Analyst at a S&P 500 retail company would be very likely to recommend Calabrio for this reason:

I’ve worked with many systems, including Aspect and Verint, and I feel that Calabrio has the best mix of tools from a WFM perspective.

Calabrio Customer Testimonial

We were well prepared for the pandemic due to the technology we had in place prior to the time we needed to deploy our entire workforce to working remotely. What we did not expect was the high level of engagement and productivity we had among our contact center employees while they were home. We had experienced issues with Agents that were working remotely full time in the past and had actually begun to move away from that model. The pandemic has caused us to reconsider that strategy.

Supervisor, Large Enterprise Insurance Company

Calabrio Customer Testimonial

The more flexible you can be with scheduling your agents, the better morale you will see from your staff.

Brandon Oechsner, Workforce Manager, Nsighttel Billing LLC

Calabrio Customer Testimonial

This year, we’ve learned we need to better plan for remote work. We thought our teams were prepared to move to a remote model as we had drills around it. However, many areas were just going through the motion and not really preparing. We have adjusted our drills to do more targeted/verifiable activities.

Senior Executive, Educational Institution




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