Calabrio ONE Customer Fact
Global 500 healthcare company’s TOP 3 Products with Calabrio
A Global 500 healthcare company currently uses:
- Calabrio’s Workforce Management
- Quality Management
- Call Recording products
Calabrio ONE Customer Review
4/5 Stars
I believe Calabrio is a strong up-and-comer with features that rival or exceed industry giants such as Verint and NICE, and I would fully expect Calabrio to surpass at least one if not both of those giants in the coming years. Calabrio offers an easy-to-use interface and great schedule flexibility for agents.
Calabrio ONE Customer Review
5/5 Stars
We currently are benefiting by using Calabrio ONE as it’s forecasting is simple and accurate. It allows us to quickly determine an agents schedule, adherence, and quality all in one system. When an issue is identified on a call it is simple to jump in and review that recorded call without changing systems and see what the agents step by step approach was with screen recording and voice.
Calabrio ONE Case Study
This case study of Vee Technologies Pvt Ltd is based on an April 2021 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“We have mainly used this product for call recording encryption and it is working fine”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio Customer Satisfaction Rating
A Business Analyst at a medium enterprise healthcare company would be very likely to recommend Calabrio for this reason:
They are responsive, and their implementation team was very knowledgeable as they assisted in our transition.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio ONE Case Study
This case study of Tampa General Hospital is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“We’ve been given insight into contact center agents’ interactions with patients, and have been able to provide a better customer experience.”
“Easy to use.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio Customer Connect Customer Testimonial
My manager, team lead and I met one on one with Alexander Wareham and he was very helpful. He helped us with one of the issues we had been having and took the time to show us features in a newer version of Calabrio than we have. It will be a valuable connection to have and he has already followed up outside of the conference to see if our issues have been fixed.
— Maggie Rang, System Administrator, American Imaging Management Inc.
Calabrio Customer Connect Customer Testimonial
Ask the Experts was the most valuable part of the conference since I was able to get some one-on-one time to go over the specific issues that I was having instead of having to wait and see if anyone else was having the same issue.
— IT Systems Analyst, Large Enterprise Health Care Company
Calabrio Customer Connect Customer Testimonial
There were some really good breakout sessions but the best thing for me was the Ask the Experts session. We sat down with a complicated issue that initially stumped our expert but after 45 minutes we walked away with an action plan that I think will work.
— Philip Cira, Project Manager, Cntrl States SE & SW Areas Pension Fund
Calabrio Customer Connect Customer Testimonial
This was my first C3 conference and it was awesome. The breakout sessions were my favorite. The facilitators of those sessions were very informative, and open to questions during and after the sessions. I couldn’t wait to share everything I learned with my team. I’m looking forward to attending next year.
— Rachelle White, Workforce Analyst, Houston Methodist
Calabrio ONE Customer Testimonial
The expectations before implementation of Calabrio WFM and the arrival of the current leadership was much more lax. There was no schedule adherence and agents made their own schedules. Now there is adherence and forecast-based schedules, which has helped to improve the culture of the call center.
— Financial Analyst, Small Business Health Care Company