Calabrio Customer Statistic
Nearly 90% of surveyed organizations located in APAC have Calabrio deployed in the cloud.
Calabrio ONE Customer Satisfaction Rating
An IT Architect at a large enterprise food company would be likely to recommend Calabrio ONE for this reason:
Calabrio Cloud is useful to our organization.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Case Study
This case study of Paychex is based on a September 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Availability and access of call center metrics, such as Schedule Adherence and Conformity in Calabrio, have allowed our business unit to tie bonus compensation percentages to performance merit.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Statistic
90% of surveyed organizations who replaced inContact agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
100% of surveyed organizations who replaced Interactive Intelligence agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
100% of surveyed organizations who replaced Genesys agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
95% of surveyed organizations who replaced Aspect agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
95% of surveyed organizations who replaced Verint agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
98% of surveyed organizations who replaced NICE agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
88% of surveyed Financial Services, Banking, and Insurance organizations agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
96% of surveyed organizations who want WFO 100% in the cloud agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
91% of surveyed organizations who selected a combination of private and public cloud agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Statistic
100% of surveyed Global 500 organizations agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).