Calabrio ONE Customer Review
4/5 Stars
I believe Calabrio is a strong up-and-comer with features that rival or exceed industry giants such as Verint and NICE, and I would fully expect Calabrio to surpass at least one if not both of those giants in the coming years. Calabrio offers an easy-to-use interface and great schedule flexibility for agents.
Calabrio Customer Satisfaction Rating
A Contact Center Analyst at a S&P 500 retail company would be very likely to recommend Calabrio for this reason:
I’ve worked with many systems, including Aspect and Verint, and I feel that Calabrio has the best mix of tools from a WFM perspective.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio ONE Case Study
This case study of Carlson Wagonlit Travel is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a Large Enterprise Financial Services Company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio costs less and focused us on what we need rather than a lot of features we don’t need.”
“Calabrio has good features and is easy to use.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE over Verint:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following result with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
An Engineer of a large enterprise insurance company would be likely to recommend Calabrio ONE for this reason:
I like the ease of use with Calabrio. I do not have to manage it nearly as often as I would some of the other solutions we have had and migrated from.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Scott Byl, an Engineer at Unity Health Plans Insurance Corporation, recommends Calabrio ONE, stating:
Of the products I have used for recording and evaluation, I haven’t seen anything outperform Calabrio ONE. They continue to beat their competition.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Administrator of a large enterprise insurance company would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is easier to install than most competitors and offers many features to improve call centers.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Jamey Anderson, an EVP of Operations at Virteva, would recommend Calabrio ONE for this reason:
Calabrio ONE gives us everything we need for both WFM and QM. Calabrio has the combination of a solid product and great customer service that sets them apart from the competition.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Case Study
This case study of a large enterprise health care company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio is a powerful tool that is easy to implement.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
An End User of a medium enterprise company was very satisfied after making the move to Calabrio:
We recently switched to Calabrio from Verint and we are extremely pleased with that decision.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
