Calabrio ONE European Bank Leverages Calabrio ONE to Monitor Compliance

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Calabrio ONE Case Study

European Bank Leverages Calabrio ONE to Monitor Compliance

Introduction

This case study of a medium enterprise banking company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We use Calabrio ONE for compliance and training purposes.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:

Vendor replaced by Calabrio:
- NICE
Replaced their previous WFO solution with Calabrio for the following reason:
- They needed to lower their total cost of ownership

Use Case

The key features and functionalities of Calabrio ONE that the surveyed company uses:

Using the following modules of Calabrio ONE:
- Call Recording
- Quality Management
Using the following application in conjunction with their Calabrio software:
- Cisco platform

Results

The surveyed company achieved the following results with Calabrio ONE:

Uses the following feature within Calabrio ONE to engage their workforce and reduce agent turnover:
- Compliance purposes

About Calabrio ONE

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

Learn More:

Calabrio

Calabrio ONE

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