Introduction
This case study of Broadway Bank is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
Calabrio ONE Case Study
This case study of Broadway Bank is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Calabrio has allowed us to have a more efficient call center in regard to scheduling and engaging agents with quality scores being available for them to view.”
“I find the software is very user friendly and the Calabrio team is always willing to help and listen to customer concerns.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
Lisa Gomez, an operations manager at Broadway Bank, would be very likely to recommend Calabrio ONE for this reason:
I find the software very user-friendly. The Calabrio team is always willing to help and listen to customer concerns.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT manager at a medium enterprise banking company would be very likely to recommend Calabrio ONE for this reason:
Stable software and excellent customer service.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio has allowed us to have a more efficient call center in regards to scheduling and engaging agents, who appreciate having quality scores available for them to view.
— Lisa Gomez, Operations Manager, Broadway Bancshares
Calabrio Customer Connect Customer Testimonial
The most valuable part of Calabrio Customer Connect was connecting and networking with other professionals in the industry and being able to discuss issues and topics in which we could both relate. This will help me as a professional and my organization as well as I will implement some practices learned from the conference into our contact center to drive our efficiency and current processes.
— Matthew Smedick, Workforce Management Analyst, Fulton Financial Corporation
Calabrio ONE Customer Satisfaction Rating
An executive at a medium enterprise banking company would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE has helped us improve our QA results and coaching capabilities by focusing on what’s important. Now with WFM, we are starting to fix our forecasting. The product helped us find gaps that were affecting our service.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Tracey Daughtery, a business professional at First Financial Bankshares, Inc., would be very likely to recommend Calabrio ONE for this reason:
I really like the layout and settings in Calabrio. It far surpasses any other product I have used in the workplace.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio Customer Connect 2017 Customer Satisfaction Rating
Allissa Chesser, a Customer Support Manager at Bank of the Ozarks, would be very likely to recommend Calabrio Customer Connect 2017 for this reason:
Not only was I able to collect more information about the Calabrio ONE suite and all of the benefits that are available through these products, but I was able to make connections with other professionals in our field. These connections are invaluable to me and I would definitely recommend this as an experience to others working in the contact center or WFM environment.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio Customer Connect 2017?”
Calabrio ONE Case Study
This case study of Desert Financial Credit Union is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“The intuitive interface and all-in-one-suite have enabled us to provide a platform for our agents that is efficient and easy to use. Our scheduling team has found the WFM product to be effective in producing accurate forecasts and making same-day adjustments. The QM product is simple to navigate but robust enough to capture the information we need for coaching. Our entire senior management team uses the QM product to listen to calls and has found it very easy to use and zero-in on the departments we want to focus on.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a large enterprise banking company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio is a really good application.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a medium enterprise banking company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Calabrio ONE for compliance and training purposes.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio Customer Connect 2016 Customer Testimonial
The speakers were great and everyone from Calabrio was extremely helpful. I would definitely recommend the conference to other people.
— Kevin Rury, IT Specialist, Randolph-Brooks Federal Credit Union
Calabrio ONE Customer Statistic
88% of surveyed Financial Services, Banking, and Insurance organizations agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).
Calabrio ONE Customer Satisfaction Rating
Cesar Martinez, an Executive at Banco De Reservas, would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE has been an amazing solution to our needs. Fits like a glove to our industry.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Edward Brooks, an Engineer at MB Financial, would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE employees, both Sales and Support, offer the best customer service!
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Specialist of a medium enterprise banking company would be likely to recommend Calabrio ONE for this reason:
Very nice cooperation with Calabrio ONE. Feature requests are built into the system quite quickly. It’s becoming a mature product. Also, Customer Support and services are excellent.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio ONE has helped us keep our agents more engaged. It has helped around the coaching and evaluation of our agents’ performance more quickly and provides feedback when necessary. The WFM system has been a great application for our organization. This has allowed us to really understand our call volume and we have seen an improvement in the area of service levels.
— Michelle Lane, Manager of Customer Service Center AVP, Broadway Bancshares
Calabrio ONE Customer Testimonial
Calabrio ONE helped us by organizing the work shift distribution, gaining control over the adherence results, and reducing absenteeism. It’s a secure call recording and evaluation platform, user-friendly, and accurate.
— Cesar Martinez, Executive, Banco De Reservas