Introduction
This case study of Home Product Center is based on a March 2021 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
Calabrio ONE Case Study
This case study of Home Product Center is based on a March 2021 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Calabrio helps us to improve agent skills and operational efficiency that impacts CX. We can identify weak points of an agent, from both voice and screen capture evaluation. Then, the agent training will be categorized by a group of weak points and we’re able to coach one by one. It is proven by a CSAT score of more than 95%.”
The business challenge that led Home Product Center to evaluate and ultimately select Calabrio ONE:
Used the following solution prior to switching to Calabrio:
The key features and functionalities of Calabrio ONE that Home Product Center uses:
Their contact center uses the following metrics to measure performance:
Home Product Center achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a large enterprise professional services company is based on an April 2021 survey of Calabrio customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Our deployment of Calabrio One was easy and we’ve seen little issues.”
The profiled company experienced the following challenges with their previous solution prior to implementing Calabrio:
Used the following solution prior to switching to Calabrio:
The key feature and functionalities of Calabrio ONE that the surveyed company uses:
Their contact center uses the following metrics to measure performance:
The surveyed company experienced the following benefits since implementing Calabrio:
Experienced the following improvements since implementing Calabrio:
Calabrio ONE Case Study
This case study of Mcredit is based on a February 2021 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“The Calabrio system is very helpful for us.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio Customer Satisfaction Rating
A Workforce Planner at a large enterprise transportation services company in the Nordics would be likely to recommend Calabrio for this reason:
It’s a really good product. I am looking forward to seeing what the new Calabrio ONE will do for us and the improvements that come along with it.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio Customer Satisfaction Rating
A Contact Center Manager at a large enterprise construction company in APAC would be very likely to recommend Calabrio for this reason:
Scheduling and planning matches the workload and is easy for our agents to use and understand.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio Customer Testimonial
We were well prepared for the pandemic due to the technology we had in place prior to the time we needed to deploy our entire workforce to working remotely. What we did not expect was the high level of engagement and productivity we had among our contact center employees while they were home. We had experienced issues with Agents that were working remotely full time in the past and had actually begun to move away from that model. The pandemic has caused us to reconsider that strategy.
— Supervisor, Large Enterprise Insurance Company
Calabrio ONE Customer Testimonial
Having a training module for the agents and not having to take them off the floor for training sessions has been a plus. Also, it seems it is easier for agents, very clean and straight forward. We are just starting to have the agents take the module and use the system so more great things to come.
— Jennifer Finney, System Administrator, GE Appliances
Calabrio ONE Customer Satisfaction Rating
A project manager at a large enterprise hospitality company would be likely to recommend Calabrio ONE for this reason:
Calabrio is a fantastic all-in-one tool that saves time and money.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Case Study
This case study of Carlson Wagonlit Travel is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a Large Enterprise Financial Services Company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio costs less and focused us on what we need rather than a lot of features we don’t need.”
“Calabrio has good features and is easy to use.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE over Verint:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following result with Calabrio ONE:
Calabrio ONE Case Study
This case study of Tampa General Hospital is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“We’ve been given insight into contact center agents’ interactions with patients, and have been able to provide a better customer experience.”
“Easy to use.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
A procurement manager at a large enterprise food company would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE allows you to coach and hold associates accountable in their role.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A logistics manager at a large enterprise transportation services company would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is user-friendly.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A business professional at a large enterprise energy & utilities company would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is a consistently improving product based on customer needs.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”