Calabrio ONE Customer Statistic
Quick ROI
Nearly 70% of surveyed SLED organizations saw a return on investment within the first 12 months since implementing Calabrio.
Calabrio Customer Testimonial
This year, we’ve learned we need to better plan for remote work. We thought our teams were prepared to move to a remote model as we had drills around it. However, many areas were just going through the motion and not really preparing. We have adjusted our drills to do more targeted/verifiable activities.
— Senior Executive, Educational Institution
Calabrio Customer Connect Customer Testimonial
Aside from the ongoing technological innovations and new applications happening at Calabrio, I am most impressed by the people who make Calabrio such a unique and dynamic organization. The professionalism, passion, and competence of Calabrio’s employees are top notch. Being a Calabrio customer really does feel like being an extended member of the team. You can tell that Calabrio makes their employees feel valued, empowered, and engaged, which shines through at the customer level as well! The team did an amazing job of putting all of the logistics and events together to create a very rich and memorable customer conference experience!
— Lance Westfall, IT Systems Analyst, Bridgepoint Education
Calabrio ONE Customer Satisfaction Rating
A Compliance Officer of an educational institution would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is easy to use and the most effective way to perform quality assurance for recorded phone calls.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Wade Croce, an Operations Analyst at Boston Children’s Hospital, would be very likely to recommend Calabrio ONE for this reason:
Great product and support.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Our Call Centers were severely lacking Quality Assurance, but with the implementation of Calabrio ONE we can ensure the support being provided is consistent and meets expectations. Calabrio has also enabled us to schedule agents, track their statuses, and trend our call center needs.
— IT Manager, Educational Institution
Calabrio ONE Customer Testimonial
Calabrio ONE has allowed us the ability to monitor customer interactions and to provide visual analytics that help when coaching and mentoring our agents.
— Wade Croce, Operations Analyst, Boston Children's Hospital
Calabrio ONE Customer Review
5/5 Stars
We use Calabrio ONE’s call recording feature.
Calabrio ONE works great for training new and existing employees. It is also an excellent service to have for documenting any emergency issues or customer service concerns.
Calabrio ONE Case Study
This case study of a educational institution is based on a February 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
The business challenges that led the profiled organization to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed organization uses:
The surveyed organization achieved the following results with Calabrio ONE: