Higher Education Improves Student Retention with Calabrio

A collection of testimonials from Calabrio customers in Higher Education



Calabrio Customer Testimonial

This year, we’ve learned we need to better plan for remote work. We thought our teams were prepared to move to a remote model as we had drills around it. However, many areas were just going through the motion and not really preparing. We have adjusted our drills to do more targeted/verifiable activities.

Senior Executive, Educational Institution

Calabrio Customer Connect Customer Testimonial

C3 Attendee Testimonial

Aside from the ongoing technological innovations and new applications happening at Calabrio, I am most impressed by the people who make Calabrio such a unique and dynamic organization. The professionalism, passion, and competence of Calabrio’s employees are top notch. Being a Calabrio customer really does feel like being an extended member of the team. You can tell that Calabrio makes their employees feel valued, empowered, and engaged, which shines through at the customer level as well! The team did an amazing job of putting all of the logistics and events together to create a very rich and memorable customer conference experience!

Lance Westfall, IT Systems Analyst, Bridgepoint Education

Calabrio ONE Customer Testimonial

Improve Your Agent Training and Coaching With Calabrio ONE

Calabrio ONE QM helps with training and coaching. Speech Analytics is also a valuable tool.

IT Manager, Educational Institution

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Calabrio ONE is Easy to Use”

A Compliance Officer of an educational institution would be very likely to recommend Calabrio ONE for this reason:

Calabrio ONE is easy to use and the most effective way to perform quality assurance for recorded phone calls.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Great Product and Support”

Wade Croce, an Operations Analyst at Boston Children’s Hospital, would be very likely to recommend Calabrio ONE for this reason:

Great product and support.

Calabrio ONE Customer Testimonial

Meet the Expectations of Your Customers with the Help of Calabrio ONE

Our Call Centers were severely lacking Quality Assurance, but with the implementation of Calabrio ONE we can ensure the support being provided is consistent and meets expectations. Calabrio has also enabled us to schedule agents, track their statuses, and trend our call center needs.

IT Manager, Educational Institution

Calabrio ONE Customer Testimonial

Calabrio ONE Supports Agent Coaching at Boston Children’s Hospital

Calabrio ONE has allowed us the ability to monitor customer interactions and to provide visual analytics that help when coaching and mentoring our agents.

Wade Croce, Operations Analyst, Boston Children's Hospital

Calabrio ONE Customer Review

Calabrio Works Great for Training New and Existing Employees

5/5 Stars

How our organization uses Calabrio ONE:

We use Calabrio ONE’s call recording feature.

Would you recommend Calabrio ONE?

Calabrio ONE works great for training new and existing employees. It is also an excellent service to have for documenting any emergency issues or customer service concerns.

Calabrio ONE Customer Review

10 out of 10 – “Works well, great support.”

5/5 Stars

How our organization uses Calabrio ONE:

Monitor call agent – work on call response to improve customer perception.

Would you recommend Calabrio ONE?

Works well, great support.

Calabrio ONE Case Study

Educational Institution Increases Customer Satisfaction Rates by 25-35% After Deploying Calabrio

Introduction

This case study of a educational institution is based on a February 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Calabrio ONE:

  • Top driver for purchasing Calabrio:
    • Standardizing across locations

Use Case

The key features and functionalities of Calabrio ONE that the surveyed organization uses:

  • Application used in conjunction with Calabrio software:
    • The Cisco platform

Results

The surveyed organization achieved the following results with Calabrio ONE:

  • Rates the following in terms of how much they influenced the decision to purchase Calabrio software:
    • Lower Total Cost of Ownership: very important
    • Product features: very important
    • Ease of use: very important
    • Unified suite / integration: very important
    • Superior support and services: very important
  • Benefit experienced since deploying Calabrio software:
    • Improved customer satisfaction
  • Saw a return on investment (ROI) in > 24 months after deploying Calabrio software.
  • Increased the productivity of their contact center by 20-30% after deploying Calabrio software.
  • Increased their customer satisfaction rates by 25-35% after deploying Calabrio software.

Train new and Existing Agents with Calabrio ONE

Calabrio works great for training new and existing employees. It is also an excellent service to have for documenting any emergency issues or customer service concerns.

IT Manager, Educational Institution