Calabrio Customer Testimonial
We were well prepared for the pandemic due to the technology we had in place prior to the time we needed to deploy our entire workforce to working remotely. What we did not expect was the high level of engagement and productivity we had among our contact center employees while they were home. We had experienced issues with Agents that were working remotely full time in the past and had actually begun to move away from that model. The pandemic has caused us to reconsider that strategy.
— Supervisor, Large Enterprise Insurance Company
Calabrio ONE Case Study
This case study of a medium enterprise insurance company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio gives us a better sense of what’s going on in our contact center, whether it’s interday, week, month, quarter, or year.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a medium enterprise insurance company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio has been great. Agents know exactly when they are expected to do everything throughout the day and they love the ability to see how the contact center is affected and how they themselves make a difference.”
“We’ve seen greater agent adherence to the schedule. Agents are happier as they know what their day looks like which leads to better interactions with customers.”
“Excellent customer service and is always improving.”
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
An operations manager at a medium enterprise insurance company would be very likely to recommend Calabrio ONE for this reason:
Calabrio has excellent customer service and is always improving.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Case Study
This case study of Americo is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Calabrio has recorded 99% of the calls without having to reboot every morning, which is what we had to do with our last system. We also have the ability to tag calls, allowing us to share highlights with management.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Testimonial
Calabrio has been great. Agents know exactly when they are expected to complete tasks throughout the day. They love the ability to see how the contact center is affected and how they themselves make a difference.
— Operations Manager, Medium Enterprise Insurance Company
Calabrio ONE Customer Testimonial
We’ve seen greater agent adherence to their schedule, which has resulted in happier agents. They know what their day looks like, which leads to better interactions with customers.
— Operations Manager, Medium Enterprise Insurance Company
Calabrio Customer Connect Customer Testimonial
I really enjoyed myself and found Calabrio Customer Connect very valuable. Thank you for all of your efforts in putting this together, and encouraging a Calabrio community.
— Chris Gorospe, Operations Manager, Pacific Life Insurance Company
Calabrio ONE Customer Testimonial
Agents have a clear understanding of their schedule and their expectations on a day-to-day basis. They are able to see why they are being scheduled the way that they are.
— Dan Bognar, Operations Manager, Delta Defense, LLC
Calabrio ONE Customer Satisfaction Rating
Dan Bognar, an operations manager at Delta Defense, LLC, would be very likely to recommend Calabrio ONE for this reason:
Calabrio works as expected and then some. Support for the product is top-of-the-line as well. The regular updates and product improvements are unparalleled.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Case Study
This case study of Erie Insurance Group is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Employees want choice in the jobs; they want choices in scheduling and the type of work they do and the tools to change on a minute’s notice. Calabrio delivers on exceeding those expectations.”
“Calabrio allows anyone to use speech analytics, quality, and WFO tools without being an expert in contact centers.”
The business challenge that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
An Operations Manager of a medium enterprise insurance company would be likely to recommend Calabrio ONE for this reason:
The system has been very user-friendly, and the onsite training was extremely beneficial for the implementation of WFM.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio has allowed us to view our CSRs screen recording in an effort to identify training and/or behavioral issues. We use that information to develop our staff to increase our productivity and performance.
— Business Director, Medium Enterprise Insurance Company
Calabrio ONE Customer Review
Within our organization, we have nearly 30 different business units each with their own unique requirements. For some we use Calabrio for compliance (Archive) recording only, while others leverage the Quality side only recording some calls to be graded, and others use both.
I would, Calabrio works. It has many options; with little training it’s easy to use and the tech support is great.
Calabrio ONE Customer Satisfaction Rating
An Engineer of a large enterprise insurance company would be likely to recommend Calabrio ONE for this reason:
I like the ease of use with Calabrio. I do not have to manage it nearly as often as I would some of the other solutions we have had and migrated from.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
We use it for all employees speaking with customers on a daily basis for quality monitoring purposes.
I would recommend Calabrio as it is easy to use and the interface is unique.
