Calabrio ONE Customer Statistic
80% of surveyed WFM practitioners agreed they can provide higher customer service with less agents as Calabrio automates their workforce management processes.
Calabrio Customer Satisfaction Rating
A Workforce Analyst at a Global 500 energy & utilities company in Europe would be very likely to recommend Calabrio for this reason:
Calabrio Teleopti is clearly the best WFM solution available!
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio Customer Satisfaction Rating
A Contact Center Analyst at a S&P 500 retail company would be very likely to recommend Calabrio for this reason:
I’ve worked with many systems, including Aspect and Verint, and I feel that Calabrio has the best mix of tools from a WFM perspective.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio ONE Customer Testimonial
Calabrio has allowed us to have a more efficient call center in regards to scheduling and engaging agents, who appreciate having quality scores available for them to view.
— Lisa Gomez, Operations Manager, Broadway Bancshares
Calabrio ONE Customer Testimonial
We’ve seen greater agent adherence to their schedule, which has resulted in happier agents. They know what their day looks like, which leads to better interactions with customers.
— Operations Manager, Medium Enterprise Insurance Company
Calabrio ONE Customer Satisfaction Rating
Corey Carter, an Order Management Manager at Cepheid, would be very likely to recommend Calabrio ONE for this reason:
Calabrio makes WFM much easier.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
4/5 Stars
We currently use the call recording solution and are testing the QM and WFM solutions.
Calabrio works hard at understanding their clients’ needs and finding solutions with their product that will fit those needs.
Calabrio ONE Case Study
This case study of a large enterprise hospitality company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“The Call Center Director has access to analytical data that he has been able to utilize for agent staffing and performance bonuses.”
“The Calabrio product we have in place has been very stable and the Customer Support has been very efficient and professional the few times I have had to call.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of Paychex is based on a September 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Availability and access of call center metrics, such as Schedule Adherence and Conformity in Calabrio, have allowed our business unit to tie bonus compensation percentages to performance merit.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of Desert Financial Credit Union is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“The intuitive interface and all-in-one-suite have enabled us to provide a platform for our agents that is efficient and easy to use. Our scheduling team has found the WFM product to be effective in producing accurate forecasts and making same-day adjustments. The QM product is simple to navigate but robust enough to capture the information we need for coaching. Our entire senior management team uses the QM product to listen to calls and has found it very easy to use and zero-in on the departments we want to focus on.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of AmTrust Financial Services is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Calabrio’s reporting tool has allowed us to evaluate employee performance overall, and monitor agent schedule adherence in real-time. We were able to team up with our supervisors and provide individualized coaching to our agents, which in turn provided more productivity and higher customer service satisfaction. It also allowed WFM to be more interactive with agents regarding time off requests and schedule exceptions with easy to read forecasting.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of Lending Club is based on a September 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“We are able to use reporting for multiple QM functions. It has been the biggest help in holding calibration sessions and to pull reports on scores and discuss various questions. Agents can in turn review graded calls in real time and implement feedback.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a large enterprise retail company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Stable application and easy to use.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a large enterprise retail company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio is a good product.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
A Business Project Manager of a state & local government would be very likely to recommend Calabrio ONE for this reason:
We have been using Calabrio ONE in our office and it has been extremely useful to address our staffing needs.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”