Introduction
This case study of Home Product Center is based on a March 2021 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
Calabrio ONE Case Study
This case study of Home Product Center is based on a March 2021 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Calabrio helps us to improve agent skills and operational efficiency that impacts CX. We can identify weak points of an agent, from both voice and screen capture evaluation. Then, the agent training will be categorized by a group of weak points and we’re able to coach one by one. It is proven by a CSAT score of more than 95%.”
The business challenge that led Home Product Center to evaluate and ultimately select Calabrio ONE:
Used the following solution prior to switching to Calabrio:
The key features and functionalities of Calabrio ONE that Home Product Center uses:
Their contact center uses the following metrics to measure performance:
Home Product Center achieved the following results with Calabrio ONE:
Calabrio Customer Satisfaction Rating
A Contact Center Analyst at a S&P 500 retail company would be very likely to recommend Calabrio for this reason:
I’ve worked with many systems, including Aspect and Verint, and I feel that Calabrio has the best mix of tools from a WFM perspective.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio ONE Customer Testimonial
We’ve gained visibility into interactions, which has increased employee engagement since agents are able to play their own calls and review their quality scores.
— Business Professionals, Global 500 Retail Company
Calabrio ONE Customer Testimonial
There has been more adoption of work-from-home opportunities, along with the desire to have near-time direct feedback of employee performance. Employees continue to like recognition and also have an increased desire to participate in process improvement efforts.
— Robin Gomez, Director, Data & Analytics, Radial
Calabrio ONE Customer Satisfaction Rating
A Customer Support Manager at a small business retail company would be very likely to recommend Calabrio ONE for this reason:
Calabrio is easy to use. It has many of the components I needed to gain an understanding of our customers’ experience with my team.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio will help our organization by giving us this insight that we haven’t had in so long. We used to have phone recording but never screen recording and it is going to help us out across all of our locations with training purposes.
— IT Professional, Medium Enterprise Retail Company
Calabrio ONE Customer Satisfaction Rating
An IT Systems Analyst of a large enterprise retail company would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is a very reliable product.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A Business Project Manager of a large enterprise retail company would be very likely to recommend Calabrio ONE for this reason:
Stable application and easy to use.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Architect of a Fortune 500 retail company would be very likely to recommend Calabrio ONE for this reason:
Calabrio is easy and accurate.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Case Study
This case study of a large enterprise retail company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Stable application and easy to use.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Case Study
This case study of a large enterprise retail company is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Calabrio is a good product.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio Customer Connect 2016 Customer Testimonial
The breakout sessions specific to QM were excellent. Also, the ability to book one-on-one time with an implementation specialist was amazing. I felt much better coming back and leading our effort with QM because so many of my questions were answered.
— Risk Manager, Small Business Retail Company
Calabrio ONE Customer Testimonial
Time off and shift trade / shift offers has been a feature we enjoy. Calabrio ONE is very user-friendly and easy to explain, in return we have agents eager and not frustrated when using it.
— Operations Manager, Medium Enterprise Retail Company
Calabrio ONE Customer Satisfaction Rating
An IT Specialist of a large enterprise retail company would be very likely to recommend Calabrio ONE for this reason:
It’s so simple to use. Calabrio ONE has a great UI and the interface is spot on.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”