TechValidate Research on DrFirst

35 Case Studies – Page 1 of 2


DrFirst Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We’ve added Backline to our Youth/Juvenile Detention center.”

“A large portion of our outpatient population is indigent. Backline has been paramount in helping those patients stay on a treatment plan and maintain visits with their providers using Telehealth resources. Without the use of Backline, many patients wouldn’t be able to attend appointments due to not having transportation.”

Challenges

Key drivers for implementing Backline at their organization:

  • To communicate more securely
  • To improve patient engagement
  • To add or improve telehealth capabilities

Use Case

Backline features they are currently utilizing:

  • HIPAA-compliant text chat
  • Telehealth or video conferencing
  • Audio calls
  • Patient-centered chat
  • Electronic forms and signature

Results

Use Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)
  • Patients and families

How they use Backline to communicate inside their organization:

  • Manage care coordination among staff and internal departments
  • Secure sharing of PHI (documents, files, images, etc.)
  • Real-time treatment consultations

How they use Backline to communicate outside their organization:

  • For telehealth visits and/or consultations with patients

DrFirst Case Study

Athena Health

Introduction

This case study of Athena Health is based on a March 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

It’s an excellent product; workflows are intuitive. The product itself is great. The DrFirst team has been wonderful to work with; they are knowledgeable and always willing to explore and resolve issues. Our integration project has been extremely involved; DrFirst has supported us every step of the way. I’m very impressed with and we can’t say enough good things about the DrFirst team.

Key Drivers

The key drivers for partnering with DrFirst:

  • To reduce or eliminate costs
  • Be able to better focus internal resources on strategic initiatives
  • To meet regulatory compliance and quality measures

Use Case

DrFirst services and resources that brought value to their organization:

  • Educational webinars
  • Sales and Marketing Launch Kits, outreach materials, and support
  • Technical / Customer support
  • Pre-built integrations / APIs

Areas of DrFirst solution capabilities they are most excited to move forward:

  • Automated patient-facing engagement services to improve medication adherence
  • Improved secure communication and collaboration inside and outside individual healthcare settings
  • Improved medication history data for higher quality and usability

Results

What they achieved by leveraging the DrFirst platform:

  • Reduced or eliminated development costs and/or resources
  • Was better able to focus internal resources on strategic initiatives
  • Met regulatory compliance and quality measures

Level of agreement with the following statements regarding DrFirst APIs:

  • Meets their expectations: strongly agree
  • Documentation is easy to understand and follow: strongly agree
  • Reduce development burden: strongly agree
  • Enabled a better solution than originally envisioned: agree
  • Integration consulting services improved the end-product: agree

Agreed with the following:

  • Partnering with DrFirst provided unexpected innovations to their platform and customers
  • Their partnership with DrFirst enhanced their company mission and product value

Leveraging DrFirst integrations has helped their organization to realize the following:

  • Faster time to market with new capabilities
  • Reduced maintenance burden
  • Regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)

DrFirst Case Study

T Systems, Inc.

Introduction

This case study of T-Systems, Inc. is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

“We integrate with DrFirst using the Portal integration model, which has allowed us to quickly and easily add e-prescribing and EPCS capabilities. Integration was straightforward and easy to implement and the functionality meets our needs and satisfies our end-users requests.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select DrFirst:

  • The key drivers for partnering with DrFirst:
    • Better able to focus internal resources on strategic initiatives
    • Meet regulatory compliance and quality measures

Use Case

The key features and functionalities of DrFirst that the surveyed company uses:

  • DrFirst services and resources that brought value to their organization:
    • Technical / Customer support
    • Pre-built integrations / APIs
  • Leveraging DrFirst integrations has helped their organization to realize the following:
    • Faster time to market with new capabilities
    • Simplified API development to achieve solution services
    • Reduced maintenance burden
    • Regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)
  • Areas they have been able to shift their focus and improve as a result of partnering with DrFirst.:
    • Strategic corporate growth, EHR, or product innovations
    • Client retention

Results

The surveyed company achieved the following results with DrFirst:

  • What they achieved by leveraging the DrFirst platform:
    • Reduced or eliminated development costs and/or resources
    • Was better able to focus internal resources on strategic initiatives
    • Improved overall functionality of the solution
    • Accessed new ancillary revenue from value-add platform
    • Met regulatory compliance and quality measures
    • Enhanced solution’s value proposition
  • This company agrees with the following statements regarding DrFirst APIs:
    • Meets their expectations
    • Documentation is easy to understand and follow
    • Reduces development burden
  • Level of agreement with the following:
    • This company agrees their partnership with DrFirst enhanced their company mission and product value
  • Areas of DrFirst solution capabilities they are most excited to move forward:
    • Improved medication history data for higher quality and usability

DrFirst Case Study

Care Cloud Corp

Introduction

This case study of CareCloud Corp is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

“Our customers have requested direct access to states’ Prescription Drug Monitoring Program (PDMP) data. Our partnership with DrFirst has allowed us to deliver this functionality—integrated in their workflows—to our clients.”

Challenges

The business challenge and key driver that led the profiled company to evaluate and ultimately select DrFirst was their need to meet regulatory compliance and quality measures.

Use Case

The key features and functionalities of DrFirst that the surveyed company uses:

  • Pre-built integrations and APIs has brought value to their organization
  • Leveraging DrFirst integrations has helped their organization to achieve regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)
  • As a result of partnering with DrFirst, this organization has been able to focus on bringing in new sources of incremental revenue.
  • Results

    The surveyed company achieved the following results with DrFirst:

    • What they achieved by leveraging the DrFirst platform:
      • Reduced or eliminated development costs and/or resources
      • Improved overall functionality of the solution
      • Met regulatory compliance and quality measures
    • The surveyed company agreed with the following statements regarding DrFirst APIs:
      • Meets their expectations
      • Documentation is easy to understand and follow
      • Reduces development burdens
      • Enabled a better solution than originally envisioned
      • Integration consulting services improved the end-product
    • The surveyed company agreed with the following:
      • Partnership with DrFirst enhanced their company mission and product value
    • Areas of DrFirst solution capabilities they are most excited to move forward:
      • Automated patient-facing engagement services to improve medication adherence

    DrFirst Case Study

    Foothold Technology Inc.

    Introduction

    This case study of Foothold Technology Inc. is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

    “Through our partnership with DrFirst, we have fulfilled our customer requests for PDMP, electronic pharmacy notifications, electronic prior authorizations, and robust medication history.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select DrFirst:

    • The key drivers for partnering with DrFirst:
      • Reduce or eliminate costs
      • Better able to focus internal resources on strategic initiatives
      • Improve overall functionality of our solution
      • Meet regulatory compliance and quality measures

    Use Case

    The key features and functionalities of DrFirst that the surveyed company uses:

    • DrFirst services and resources that brought value to their organization:
      • Sales and Marketing launch kits, outreach materials and support
      • Direct-to-customer educational webinars
      • Up-to-date information on Regulatory news
      • Technical / Customer support
      • Pre-built integrations / APIs
      • Access to subject matter experts in the Medication Management and Care Coordination areas
    • Leveraging DrFirst integrations has helped their organization to realize the following:
      • Faster time to market with new capabilities
      • Simplified API development to achieve solution services
      • Reduced maintenance burden
      • Controlled/reduced costs
      • Regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)
    • Areas they have been able to shift their focus and improve as a result of partnering with DrFirst.:
      • Strategic corporate growth, EHR, or product innovations
      • New sources of incremental revenue
      • Customer requests / satisfaction items
      • Client retention

    Results

    The surveyed company achieved the following results with DrFirst:

    • What they achieved by leveraging the DrFirst platform:
      • Reduced or eliminated development costs and/or resources
      • Was better able to focus internal resources on strategic initiatives
      • Improved overall functionality of the solution
      • Met regulatory compliance and quality measures
      • Enhanced solution’s value proposition
    • Level of agreement with the following statements regarding DrFirst APIs:
      • Meets their expectations: strongly agree
      • Enabled a better solution than originally envisioned: strongly agree
      • Integration consulting services improved the end-product: strongly agree
    • Areas of DrFirst solution capabilities they are most excited to move forward:
      • Automated patient-facing engagement services to improve medication adherence
      • Improved secure communication and collaboration inside and outside individual healthcare settings
      • Integrated actionable insights for patient medical benefits (including price transparency, ePriorAuth, and Gaps in Care)
      • Improved medication history data for higher quality and usability
      • Mobile e-prescribing with API integration

    MedHx Case Study

    Covenant Hospital

    Introduction

    This case study of Covenant Hospital is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

    “By using MedHx with SmartSig we are spending less time gathering, confirming and documenting a home medication list.”

    “MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select MedHx:

    • Main reasons for implementing MedHx at their organization:
      • To improve accuracy and completeness of the home/prior-to-admission medication list
      • To consolidate medication history data drawn from multiple sources into local terminology for easy import
      • To decrease inefficiencies and errors associated with manual data entry for new home meds
      • To access fill data from local, and independent pharmacies
      • To use as part of overall efforts to improve medication reconciliation
    • Confirmed that before implementing MedHx it typically took 60 minutes or more to collect, verify, and document a patient’s medication history.

    Use Case

    The key features and functionalities of MedHx that the surveyed company uses:

    • Satisfaction with the implementation of MedHx at their facility:
    • Confirmed that they do have a need to track medication adherence on a population or panel of patients, like hypertension patients, diabetic patients, frequent flyers, or generally high-risk patients.

    Results

    The surveyed company achieved the following results with MedHx:

    • The value of MedHx to each of the different user roles at their hospital:
      • Pharmacy: extremely valuable
      • Nursing: extremely valuable
      • Doctors: extremely valuable
      • Informatics: extremely valuable
      • Clinical leadership: extremely valuable
    • Confirmed that after implementing MedHx it typically takes 15-29 minutes to collect, verify, and document a patient’s medication history.
    • Confirmed that after implementing MedHx with SmartSig, they are able to receive 75-100% more patient medication history.

    MedHx Case Study

    Stephens County Hospital Authority

    Introduction

    This case study of Stephens County Hospital Authority is based on an August 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

    “By using MedHx with SmartSig we are spending less time gathering, confirming, and documenting a home medication list.”

    “MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”

    “Patients forget to mention drugs like Viagra and we have been able to avoid ADE by making sure not to give Nitrates with this drug.”

    “Yes see above. If we had given this patient Tridil after finding out he had just taken a Viagra within the last 24hrs it saved him from causing irreversible hypotension.”

    “Collecting accurate home medications and dosages to more rapidly reconcile medications and cross-checking any potential drug interactions with giving emergency medications.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select MedHx:

    • Main reasons for implementing MedHx at their organization:
      • To improve accuracy and completeness of the home/prior-to-admission medication list
      • To consolidate medication history data drawn from multiple sources into local terminology for easy import
      • To decrease inefficiencies and errors associated with manual data entry for new home meds
      • To access fill data from local, and independent pharmacies
      • To use as part of overall efforts to improve medication reconciliation
    • Confirmed that before implementing MedHx it typically took 60 minutes or more to collect, verify, and document a patient’s medication history.

    Use Case

    The key features and functionalities of MedHx that the surveyed organization uses:

    • Satisfaction level with the implementation of MedHx at their facility:
      • Knowledge and performance of the implementation team: extremely satisfied
      • Implementation team’s understanding of their clinical workflow needs: extremely satisfied
      • Process to benchmark satisfaction and identify key performance indicators prior to going live: extremely satisfied
      • Implementation team’s availability to answer questions and ability to solve problems in a timely manner: extremely satisfied
      • Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs: extremely satisfied
    • Confirmed that they do have a need to track medication adherence on a population or panel of patients, like hypertension patients, diabetic patients, frequent flyers, or generally high-risk patients.

    Results

    The surveyed organization achieved the following results with MedHx:

    • The value of MedHx to each of the different user roles at their hospital:
      • Nursing: extremely valuable
      • Doctors: extremely valuable
      • Clinical leadership: extremely valuable
    • Confirmed that after implementing MedHx it typically takes less than 15 minutes to collect, verify, and document a patient’s medication history.
    • Confirmed that after implementing MedHx with SmartSig, they are able to receive 50-75% more patient medication history.

    MedHx Case Study

    Boston Medical Center Increases Efficiency Across Pharmacy Department, Reduces time to Gather and Confirm Home Med List by 30%

    Introduction

    This case study of Boston Medical Center is based on an August 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

    “With MedHx we are seeing increased efficiencies across the pharmacy department while improving our ability to reduce Adverse Drug Events (ADEs). For one patient, we identified a potential duplication of insulin ordering from PCP and external diabetes specialist. The patient never mentioned that they were seeing an outside specialist but with Dr. First we were able to add the insulin to the patient list and monitor."
    Vinh Nguyen
    Pharmacy Operations Manager

    Challenges

    Main reasons for implementing MedHx at their organization:

    • To decrease inefficiencies and errors associated with manual data entry for new home meds
    • To access fill data from local, and independent pharmacies
    • To use as part of overall efforts to improve medication reconciliation

    Before implementing MedHx it typically took 30-44 minutes to collect, verify, and document a patient’s medication history.

    Use Case

    Satisfaction with the implementation of MedHx at their facility:

    • Knowledge and performance of the implementation team: extremely satisfied
    • Implementation team’s understanding of their clinical workflow needs: extremely satisfied
    • Process to benchmark satisfaction and identify key performance indicators prior to go live: extremely satisfied
    • Implementation team’s availability to answer questions and ability to solve problems in a timely manner: extremely satisfied
    • Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs: extremely satisfied

    Results

    After implementing MedHx with SmartSig, they are able to receive 0-25% more more patient medication history.

    With additional patient data it now typically takes 15-29 minutes to collect, verify, and document a patient’s medication history.

    The value of MedHx to each of the different user roles at their hospital:

    • Pharmacy: extremely valuable
    • Doctors: valuable
    • Clinical leadership: valuable

    Backline Case Study

    Community Hospice Of Northeast Florida, Inc.

    Introduction

    This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “With Backline we are able to achieve better care coordination, strengthen transitions of care, and improve communication between patients and staff.”

    “Information doesn’t get missed and the whole team for the patient is made aware of everything.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • Key drivers for implementing Backline at their organization:
      • To communicate more securely
      • To accelerate clinical workflows

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
      • Manage change and communicate to staff
      • Improve communications with EMS transporting patients to ER – etc
    • Backline features they are currently utilizing:
      • Patient-centered chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Homecare and hospice workers

    Results

    The surveyed company achieved the following results with Backline:

    • Satisfied with the following Backline features:
      • HIPAA-compliant text chat
      • Patient-centered chat

    MedHx Case Study

    William Newton Hospital Avoids ADEs and Other Medication Errors with MedHx and SmartSig

    Introduction

    This case study of William Newton Hospital is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

    “MedHx has improved our ability to reduce Adverse Drug Events (ADEs). We use the days supply to calculate how a patient should take their meds. Many times they tell us incorrectly on the initial interview and when we ask them again using the MedHx information they realize they have mixed it up with other medications.”

    “It has helped us to avoid some serious errors with coumadin.”

    Kelle Thompson, Director of Pharmacy, William Newton Hospital

    Challenges

    Main reasons for implementing MedHx at their organization:

    • To improve accuracy and completeness of the home/prior-to-admission medication list

    Before implementing MedHx it typically took 15-29 minutes to collect, verify, and document a patient’s medication history.

    Use Case

    “MedHx gives us a place to start when a patient knows nothing about their medications.”

    Satisfaction with the implementation of MedHx at their facility:

    • Knowledge and performance of the implementation team: extremely satisfied
    • Implementation team’s understanding of their clinical workflow needs: very satisfied
    • Process to benchmark satisfaction and identify key performance indicators prior to go live: very satisfied
    • Implementation team’s availability to answer questions and ability to solve problems in a timely manner: extremely satisfied
    • Implementation team’s ability to support the go-live in a time frame that best met your organizations needs: extremely satisfied

    Results

    The value of MedHx to each of the different user roles at their hospital:

    • Pharmacy: extremely valuable
    • Nursing: valuable
    • Doctors: very valuable
    • Informatics: valuable
    • Clinical leadership: very valuable

    After implementing MedHx with SmartSig, they are able to receive 25-50% more patient medication history.

    After implementing MedHx it typically takes less than 15 minutes to collect, verify, and document a patient’s medication history.

    MedHx Case Study

    Prairie Lakes Healthcare Prevents Medication Errors and Decreases Patient’s Length of Stay with MedHx

    Introduction

    This case study of Prairie Lakes Healthcare is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

    “MedHx has improved our ability to reduce Adverse Drug Events (ADEs). We are now getting more accurate medication history versus what the patient and family could report.”

    “Starting with the correct med rec at admission prevents medication errors and decreases a patient’s length of stay.”

    —Sara Spilde, Director of Pharmacy, Prairie Lakes Healthcare

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select MedHx:

    • Main reasons for implementing MedHx at their organization:
      • To use as part of overall efforts to improve medication reconciliation

    Before implementing MedHx it typically took 60 minutes or more to collect, verify, and document a patient’s medication history.

    Use Case

    Satisfaction with the implementation of MedHx at their facility:

    • Knowledge and performance of the implementation team
    • Implementation team’s understanding of their clinical workflow needs
    • Process to benchmark satisfaction and identify key performance indicators prior to go live
    • Implementation team’s availability to answer questions and ability to solve problems in a timely manner
    • Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs

    Results

    After implementing MedHx with SmartSig, they are able to receive uo to 25% more patient medication history.

    After implementing MedHx it typically takes 30-44 minutes to collect, verify, and document a patient’s medication history.

    The value of MedHx to each of the different user roles at their hospital:

    • Pharmacy: Very valuable
    • Nursing: Very valuable
    • Doctors: Very valuable
    • Informatics: Valuable
    • Clinical leadership: Valuable

    MedHx Case Study

    MedHx Enables Regional Health to Collect, Verify, and Document a Patient’s Medication History in Less Than 15 minutes

    Introduction

    This case study of Regional Health is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

    MedHx has increased our capacity while providing an accurate and very thorough med list.

    - Dana Darger, Director of Pharmacy, Regional Health

    Challenges

    Main reasons for implementing MedHx at their organization:

    • To improve accuracy and completeness of the home/prior-to-admission medication list

    Before implementing MedHx it typically took 15-29 minutes to collect, verify, and document a patient’s medication history.

    Use Case

    Level of satisfaction with the implementation of MedHx at their facility:

    • Knowledge and performance of the implementation team: extremely satisfied
    • Implementation team’s understanding of their clinical workflow needs: extremely satisfied
    • Process to benchmark satisfaction and identify key performance indicators prior to go live: extremely satisfied
    • Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs: extremely satisfied

    Results

    After implementing MedHx with SmartSig, they are able to receive 25-50% more more patient medication history.

    After implementing MedHx it typically takes less than 15 minutes to collect, verify, and document a patient’s medication history.

    The value of MedHx to each of the different user roles at their hospital:

    • Pharmacy: extremely valuable
    • Nursing: very valuable
    • Doctors: extremely valuable
    • Informatics: very valuable
    • Clinical leadership: extremely valuable

    Backline Case Study

    Community Hospice Of Northeast Florida, Inc.

    Introduction

    This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “Yes, we have added teleconferencing. Initially it was secure texting.”

    “With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”

    “Better patient care coordination.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • Key drivers for implementing Backline at their organization:
      • To communicate more securely
      • To accelerate clinical workflows
      • To add or improve telehealth capabilities

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To communicate with patients and family members securely
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
    • Backline features they are currently utilizing:
      • Telehealth or video conferencing
      • Patient-centered chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: very satisfied
      • video calls: very satisfied
      • patient-centered chat: very satisfied
      • file sharing: very satisfied
    • When asked if Backline ever helped to save a patient’s life at their organization, they said not to my knowledge.

    MedHx Case Study

    Pharmacy, Informatics, Nursing, Doctors, and Clinical Leadership Agree that MedHx is Extremely Valuable for Med Rec

    Introduction

    This case study of Marshall Medical Centers is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

    “We have already recommended MedHx to other hospitals.”

    “By using MedHx with SmartSig we are spending less time gathering, confirming and documenting a home medication list.”

    “MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”

    - Jeff Stuart, Clinical Analyst, Marshall Medical Centers

    Challenges

    Main reasons for implementing MedHx at their organization:

    • To improve accuracy and completeness of the home/prior-to-admission medication list
    • To decrease inefficiencies and errors associated with manual data entry for new home meds
    • To access fill data from local, and independent pharmacies
    • To use as part of overall efforts to improve medication reconciliation

    Before implementing MedHx it typically took 45-59 minutes to collect, verify, and document a patient’s medication history.

    Use Case

    Satisfaction with the implementation of MedHx at their facility:

    • Knowledge and performance of the implementation team: Extremely Satisfied
    • Implementation team’s understanding of their clinical workflow needs: Extremely Satisfied
    • Process to benchmark satisfaction and identify key performance indicators prior to go live: Extremely Satisfied
    • Implementation team’s availability to answer questions and ability to solve problems in a timely manner: Extremely Satisfied
    • Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs: Extremely Satisfied

    Results

    Value of MedHx to each of the different user roles at their hospital:

    • Pharmacy: Extremely Valuable
    • Nursing: Extremely Valuable
    • Doctors: Extremely Valuable
    • Informatics: Extremely Valuable
    • Clinical leadership: Extremely Valuable

    After implementing MedHx with SmartSig, they are able to receive 0-25% more more patient medication history.

    After implementing MedHx it typically takes 15-29 minutes to collect, verify, and document a patient’s medication history.

    Backline Case Study

    Homestead

    Introduction

    This case study of Homestead is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    We have been impressed with Backline’s Texting Features. The greatest benefits to having Backline live at our organization are HIPPA compliant texting and improved communications between our team and our LTC facility."

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows
    • To address clinical burnout associated with care coordination

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Manage and optimize ED throughput
      • Improve care coordination between units
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Long-term care facilities
      • Homecare and hospice workers

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • File sharing: extremely satisfied
      • Automated clinical notifications: extremely satisfied

    Backline Case Study

    Stillwater Medical Center

    Introduction

    This case study of Stillwater Medical Center is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To communicate with patients and family members securely
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Telehealth or video conferencing
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Patients and families
      • Primary care physicians
      • Home Health and Hospice

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Video calls: very satisfied
      • File sharing: very satisfied
      • Masked caller ID: very satisfied

    Backline Case Study

    Ringgold County Hospital

    Introduction

    This case study of Ringgold County Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “Great product, efficient workflows, and DrFirst’s support team is always helpful. It’s a very affordable solution.”

    “The implementation of Backline was successful and it has launched since then with managers looking to Backline to solve workflow/communication issues. It has been wonderful to see the concepts that have been brought forward and implemented. I had 2 new workflows this week!”

    “One of the best things about using Backline has been a reduction in overhead paging to lessen the anxiety of patients and quietness of the hospital.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows
    • To add or improve telehealth capabilities

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To communicate with pharmacies
      • To communicate with patients and family members securely
      • For telehealth visits to limit staff and patient exposure to infectious disease
      • To manage care coordination between internal departments
      • To manage care coordination with external hospitals, facilities, and care providers
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
      • Manage and optimize ED throughput
      • Improve care coordination between units
      • Manage change and communicate to staff
      • Improve communications with EMS transporting patients to ER – etc
      • Telehealth, e-visits & Public health reporting
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Telehealth or video conferencing
      • Automated clinical notifications
      • Patient-centered chat
      • Drivers license scanning for medication history
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Other hospitals
      • Primary care physicians
      • Skilled nursing facilities
      • Long-term care facilities
      • Homecare and hospice workers
      • Public health

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: very satisfied
      • Video calls: very satisfied
      • Patient-centered chat: very satisfied
      • File sharing: satisfied
      • Drivers license scanning for medication history: very satisfied
      • Automated clinical notifications: very satisfied

    Backline Case Study

    East Tennessee Children’s Hospital

    Introduction

    This case study of East Tennessee Children’s Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “We use BAckline fpr communication from our Covid Alternate Care Site Tent to our Emergency Department and Emergency Department Registration. The camera on a clinician’s phone is used to take pictures of MD orders for Covid testing securely and sent to the department to be scanned into the medical record. We also utilize Backline for driver’s license scanning for a quick view into a patient’s medication history.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Manage and optimize ED throughput
      • Improve care coordination between units
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Automated clinical notifications
      • Patient-centered chat
      • Drivers license scanning for medication history
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Patient-centered chat: extremely satisfied
      • File sharing: extremely satisfied
      • Drivers license scanning for medication history: extremely satisfied
      • Automated clinical notifications: extremely satisfied

    Backline Case Study

    Deborah Heart & Lung Center

    Introduction

    This case study of Deborah Heart & Lung Center is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “We’ve improved communication across departments with Backline.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows
    • To improve patient engagement
    • To streamline post-care outreach and education
    • To add or improve telehealth capabilities

    Use Case

    The key features and functionalities of Backline that the surveyed organization uses:

    • How they are using Backline:
      • For telehealth visits to limit staff and patient exposure to infectious disease
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
      • Improve care coordination between units
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Telehealth or video conferencing
      • Patient-centered chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)

    Results

    The surveyed organization achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Video calls: satisfied
      • Patient-centered chat: satisfied
      • Masked caller ID: extremely satisfied

    Backline Case Study

    Asti’s South Hills Pharmacy

    Introduction

    This case study of Asti’s South Hills Pharmacy is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    Backline has been very helpful to my operations – we currently recommend Backline regularly. It’s efficient and helps with internal communication as well as provider care coordination."

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
      • To manage care coordination with external hospitals, facilities, and care providers
    • How they used Backline during the COVID-19 Pandemic:
      • Improve care coordination between units
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
    • Use Backline to coordinate care with the following:
      • Primary care physicians
      • Any outpatient provider (primary care or specialists)

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Patient-centered chat: not satisfied
      • File sharing: very satisfied

    Backline Case Study

    HospiScript

    Introduction

    This case study of HospiScript is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “Backline is a very easy system to work with. It gets a lot of things done and it reduces e-mail traffic.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To add or improve telehealth capabilities

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To communicate with pharmacies
      • To manage care coordination between internal departments
      • To manage care coordination with external hospitals, facilities, and care providers
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Primary care physicians
      • Skilled nursing facilities
      • Long-term care facilities
      • Homecare and hospice workers

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • File sharing: extremely satisfied
      • Automated clinical notifications: extremely satisfied
    • When asked if Backline ever helped to save a patient’s life at their organization, they said yes.

    Backline Case Study

    Community Hospice Of Northeast Florida, Inc.

    Introduction

    This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    Backline is user friendly, for a variety of user types. My role is primarily responsible for teaching and training field nurses and Backline is one of our programs which people catch quickly on to navigating. It facilitates communication in a secure method with a variety of communication types.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • Key drivers for implementing Backline at their organization:
      • To communicate more securely
      • To accelerate clinical workflows
      • To add or improve telehealth capabilities
      • To address clinical burnout associated with care coordination

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • To communicate with patients and family members securely
    • For telehealth visits to limit staff and patient exposure to infectious disease
    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Limit staff and patient exposure by utilizing Telehealth capabilities
    • Improve care coordination between units
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
    • Telehealth or video conferencing
    • Patient-centered chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Patients and families
    • Homecare and hospice workers
  • Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Video calls: very satisfied
      • Patient-centered chat: extremely satisfied

    Backline Case Study

    My Centric Healthcare

    Introduction

    This case study of My Centric Healthcare is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “Our coordination of care is excellent. The whole team is kept informed and up-to-date on anything happening with our patients.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Patient-centered chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Homecare and hospice workers

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • patient-centered chat: extremely satisfied
      • file sharing: extremely satisfied

    Backline Case Study

    Samaritan Healthcare and Hospice

    Introduction

    This case study of a medium enterprise healthcare company is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Backline’s ease of use has been a primary reason for our satisfaction. We use HIPAA compliant texting and video conferencing for face-to-face regulatory compliance within our hospice organization and for Palliative care and visiting physician practices during the pandemic.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To add or improve telehealth capabilities

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To communicate with patients and family members securely
      • For telehealth visits to limit staff and patient exposure to infectious disease
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Telehealth or video conferencing
      • Patient-centered chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Patients and families

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Video calls: extremely satisfied
      • Audio calls: satisfied

    Backline Case Study

    Clarity Surgical And Weight Loss Solutions

    Introduction

    This case study of Clarity Surgical and Weight Loss Solutions is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “Our team can communicate PHI safely and fast even when we are at different hospitals and locations.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
      • To manage care coordination with external hospitals, facilities, and care providers
    • How they used Backline during the COVID-19 Pandemic:
      • Manage and optimize ED throughput
      • Improve care coordination between units
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
    • Use Backline to coordinate care with the following:
      • Our surgeon and team

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied

    Backline Case Study

    One Community Hospice & Palliative Care

    Introduction

    This case study of One Community Hospice & Palliative Care is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “We’ve expanded our use of Backline from secure texting to telehealth video calls and masked caller id for when providers need to call patients from their personal device.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • For telehealth visits to limit staff and patient exposure to infectious disease
    • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Telehealth or video conferencing
      • Audio calls
      • Automated clinical notifications
      • Patient-centered chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Homecare and hospice workers

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Video calls: very satisfied
      • Audio calls: very satisfied
      • Patient-centered chat: extremely satisfied
      • File sharing: very satisfied
      • Masked caller ID: very satisfied
      • Automated clinical notifications: extremely satisfied
    • When asked if Backline ever helped to save a patient’s life at their organization, they said yes.

    Backline Case Study

    Catawba Valley Medical Center

    Introduction

    This case study of Catawba Valley Medical Center is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “Overall Backline has been very reliable and I really like that you can see when the end user has viewed a message.”

    “Backline has increased provider to nurse communication with secure texting. Our team is seeing quicker responses now.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows
    • Electronic notifications

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
      • electronic notifications
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Automated clinical notifications
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Patient-centered chat: extremely satisfied
      • File sharing: extremely satisfied
      • Automated clinical notifications: very satisfied

    Backline Case Study

    United Physicians

    Introduction

    This case study of United Physicians, PC is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “We’ve expanded our use of Backline because of increased interest and support by payors.”

    “Improving care coordination between providers and care managers that provide care to the same patient has been the greatest benefit that we’ve seen from Backline.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To streamline post-care outreach and education
    • To address clinical burnout associated with care coordination

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • To manage care coordination between internal departments
    • To manage care coordination with external hospitals, facilities, and care providers
  • How they used Backline during the COVID-19 Pandemic:
    • Manage and optimize ED throughput
    • Improve care coordination between units
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
    • Automated clinical notifications
    • Patient-centered chat
    • Masked caller ID
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Primary care physicians
  • Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Patient-centered chat: extremely satisfied
      • File sharing: extremely satisfied
      • Automated clinical notifications: very satisfied

    Backline Case Study

    Three Rivers Health

    Introduction

    This case study of Three Rivers Health is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “We’ve expanded our use of Backline to our Rehab department.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Homecare and hospice workers
  • Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied

    Backline Case Study

    Bingham Memorial Hospital

    Introduction

    This case study of Bingham Memorial Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “We continue using Backline across the facility. Our nursing team does not use it as much as we would like, however, we are working on improving that in time.”

    “Group chat, 1-1 secure messaging, and alerts on results & discharges have been the biggest benefits from Backline at our organization.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows
    • Collaboration

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Improve care coordination between units
    • Manage change and communicate to staff
    • Ask a nurse program collaborates with ER
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
    • Automated clinical notifications
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Primary care physicians
    • Skilled nursing facilities
    • Disaster team collaboration
  • Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: very satisfied
      • patient-centered chat: not satisfied
      • automated clinical notifications: very satisfied



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