Introduction
This case study of Kingman Regional Medical Center is based on a December 2021 survey of DrFirst customers by TechValidate, a third-party research service.
MedHx Case Study
This case study of Kingman Regional Medical Center is based on a December 2021 survey of DrFirst customers by TechValidate, a third-party research service.
The business challenges that led Kingman Regional Medical Center to evaluate and ultimately select MedHx:
The primary source of readmissions:
Extremely Valuable MedHx capabilities:
Most effective methods or tools when helping patients adhere to their treatment plans:
Kingman Regional Medical Center achieved the following results with MedHx:
Kingman Regional Medical Center agreed with the statement, “Using MedHx Companion alongside my EHR has improved my clinical workflows and provided access to more clinically useful data.”
MedHx Case Study
This case study of LifePoint Hospitals, Inc. is based on a December 2021 survey of DrFirst customers by TechValidate, a third-party research service.
The business challenges that led LifePoint Hospitals to evaluate and ultimately select MedHx:
The primary sources of readmissions:
Most effective methods or tools when helping patients adhere to their treatment plans:
LifePoint Hospitals achieved the following results with DrFirst:
LifePoint Hospitals agreed with the following statement, “MedHx Companion has improved our ability to monitor medication adherence with our patients and intervene when necessary.”
MedHx Case Study
This case study of Salinas Valley Memorial Healthcare System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.
The business challenges that led Salinas Valley Memorial Healthcare System to evaluate and ultimately select MedHx:
Most effective methods or tools when helping patients adhere to their treatment plans:
Salinas Valley Memorial Healthcare System achieved the following results with MedHx:
Salinas Valley Memorial Healthcare System agreed with the following statement, “MedHx Companion has improved our ability to monitor medication adherence with our patients and intervene when necessary.”
MedHx Case Study
This case study of Memorial Healthcare System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.
“A beta-blocker with mortality benefit was ordered upon discharge for a HFrEF [heart failure with reduced ejection fraction] patient, and the medication was picked up by the patient. However, there was overlap with a previously ordered beta-blocker. I was able to identify the overlap and prompt the patient whether they were taking both. Patient confirmed they were taking both and the software enabled me to prevent a duplication of therapy.”
Perry T, Pharmacist, Memorial Healthcare System
The business challenges that led Memorial Healthcare System to evaluate and ultimately select MedHx:
The primary sources of readmissions:
Most effective methods or tools when helping their patients adhere to their treatment plans:
Memorial Healthcare System achieved the following results with MedHx:
MedHx Case Study
This case study of the University of Maryland Baltimore Washington Medical Center is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.
“DrFirst MedHx Companion provides real-world and real-time data on patient adherence that allows meaningful interventions during patient encounters and allows us to proactively ensure patients have access to and understanding of their medications.”
Henry Lederer, PharmD, Clinical Pharmacy Coordinator, Emergency Medicine, University of Maryland Baltimore Washington Medical Center
The business challenges that led the profiled company to evaluate and ultimately select MedHx:
The primary sources of readmissions:
Most effective methods or tools when helping their patients adhere to their treatment plans:
UM Baltimore Washington Medical Center achieved the following results with MedHx:
MedHx Case Study
This case study of the University of Rochester is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.
“During their med history interview, a COPD patient reported that she takes her Spiriva Respimat® inhaler regularly, however, the MedHxSM report displayed an adherence rate of 61%. The pharmacist followed up on it with the patient, and she admitted it was hard for her to use because of her arthritis. She found the Spiriva Handihaler® in the hospital much easier to use, so on discharge her order was changed and a note sent to her PCP notifying them of the need to continue the Handihaler.”
Siobhan deUrioste, PharmD, BCPS, Clinical Coordinator for the Surgical-Medicine Team, Pharmacy Department, University of Rochester Medical Center
The business challenges that led University of Rochester to evaluate and ultimately select MedHx:
The primary sources of readmissions:
Most effective methods or tools when helping their patients adhere to their treatment plans:
University of Rochester achieved the following results with MedHx:
MedHx Case Study
This case study of Lima Memorial Health System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.
“We have launched an opportunity to improve/increase adherence with DOAC [direct oral anticoagulant] agents, and in doing so are routinely using MedHx to ascertain patient status as an indicator of this to improve patient outcomes and decrease potential readmissions.”
Brett Randolph, RPh, Director of Pharmacy, Lima Memorial Health System
The business challenges that led Lima Memorial to evaluate and ultimately select MedHx:
The primary sources of readmissions:
Since integrating with MedHx, Lima Memorial is saving over two hours a day previously spent gathering and confirming a patient’s medication list.
Most effective methods or tools when helping their patients adhere to their treatment plans:
Lima Memorial achieved the following results with MedHx:
DrFirst Case Study
This case study of a small business government company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to:
- Improve patient engagement
- Streamline post-care outreach and education
- Add or improve telehealth capabilities
Inside the organization, Backline:
- Facilitates communication
- Enhances care coordination among teams and departments.
Outside the organization, Backline supports:
- Telehealth visits and virtual consultations with patients
- Secure communications with caregivers and families
- Coordination of care with external providers
Key Features:
- HIPAA-compliant text chat
- Telehealth or video calls
- Audio calls
- Patient-centered chat
- Electronic forms and e-signature
This organization uses Backline to coordinate care with the following:
- Departments within their organization (nurses, doctors, EMS, ED, etc.)
- Patients and their families
DrFirst Case Study
This case study of a Global 500 healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key Features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of a small business healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key Features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of Queen Anne’s County Government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key Features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to:
Outside the organization, Backline supports:
Key features they are currently utilizing:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of Kings Daughters Medical Center is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline facilitates:
Outside the organization, Backline supports:
Key Features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of a large enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to improve:
Inside the organization, Backline:
Key Features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“It is our first line of communication for priority messages.”
This organization evaluated and ultimately selected Backline:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key features:
This organization uses Backline to coordinate care with:
DrFirst Case Study
This case study of a Global 500 healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of a non-profit is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Key features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of UAB Medical West is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
Backline is an effective and efficient communication tool that saves time, promotes positive clinical outcomes, and aids in efficient decision-making.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key Features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of cpedraza@mundelein.org is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key features:
This organization uses Backline to coordinate care with the following:
DrFirst Case Study
This case study of a state & local government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“We’ve added Backline to our Youth/Juvenile Detention center.”
“A large portion of our outpatient population is indigent. Backline has been paramount in helping those patients stay on a treatment plan and maintain visits with their providers using Telehealth resources. Without the use of Backline, many patients wouldn’t be able to attend appointments due to not having transportation.”
Key drivers for implementing Backline at their organization:
Backline features they are currently utilizing:
Use Backline to coordinate care with the following:
How they use Backline to communicate inside their organization:
How they use Backline to communicate outside their organization:
DrFirst Case Study
This case study of Athena Health is based on a March 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
It’s an excellent product; workflows are intuitive. The product itself is great. The DrFirst team has been wonderful to work with; they are knowledgeable and always willing to explore and resolve issues. Our integration project has been extremely involved; DrFirst has supported us every step of the way. I’m very impressed with and we can’t say enough good things about the DrFirst team.
The key drivers for partnering with DrFirst:
DrFirst services and resources that brought value to their organization:
Areas of DrFirst solution capabilities they are most excited to move forward:
What they achieved by leveraging the DrFirst platform:
Level of agreement with the following statements regarding DrFirst APIs:
Agreed with the following:
Leveraging DrFirst integrations has helped their organization to realize the following:
DrFirst Case Study
This case study of T-Systems, Inc. is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
“We integrate with DrFirst using the Portal integration model, which has allowed us to quickly and easily add e-prescribing and EPCS capabilities. Integration was straightforward and easy to implement and the functionality meets our needs and satisfies our end-users requests.”
The business challenges that led the profiled company to evaluate and ultimately select DrFirst:
The key features and functionalities of DrFirst that the surveyed company uses:
The surveyed company achieved the following results with DrFirst:
DrFirst Case Study
This case study of CareCloud Corp is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
“Our customers have requested direct access to states’ Prescription Drug Monitoring Program (PDMP) data. Our partnership with DrFirst has allowed us to deliver this functionality—integrated in their workflows—to our clients.”
The business challenge and key driver that led the profiled company to evaluate and ultimately select DrFirst was their need to meet regulatory compliance and quality measures.
The key features and functionalities of DrFirst that the surveyed company uses:
The surveyed company achieved the following results with DrFirst:
DrFirst Case Study
This case study of Foothold Technology Inc. is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
“Through our partnership with DrFirst, we have fulfilled our customer requests for PDMP, electronic pharmacy notifications, electronic prior authorizations, and robust medication history.”
The business challenges that led the profiled company to evaluate and ultimately select DrFirst:
The key features and functionalities of DrFirst that the surveyed company uses:
The surveyed company achieved the following results with DrFirst:
MedHx Case Study
This case study of Covenant Hospital is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.
“By using MedHx with SmartSig we are spending less time gathering, confirming and documenting a home medication list.”
“MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”
The business challenges that led the profiled company to evaluate and ultimately select MedHx:
The key features and functionalities of MedHx that the surveyed company uses:
The surveyed company achieved the following results with MedHx:
MedHx Case Study
This case study of Stephens County Hospital Authority is based on an August 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.
“By using MedHx with SmartSig we are spending less time gathering, confirming, and documenting a home medication list.”
“MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”
“Patients forget to mention drugs like Viagra and we have been able to avoid ADE by making sure not to give Nitrates with this drug.”
“Yes see above. If we had given this patient Tridil after finding out he had just taken a Viagra within the last 24hrs it saved him from causing irreversible hypotension.”
“Collecting accurate home medications and dosages to more rapidly reconcile medications and cross-checking any potential drug interactions with giving emergency medications.”
The business challenges that led the profiled organization to evaluate and ultimately select MedHx:
The key features and functionalities of MedHx that the surveyed organization uses:
The surveyed organization achieved the following results with MedHx:
MedHx Case Study
This case study of Boston Medical Center is based on an August 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.
“With MedHx we are seeing increased efficiencies across the pharmacy department while improving our ability to reduce Adverse Drug Events (ADEs). For one patient, we identified a potential duplication of insulin ordering from PCP and external diabetes specialist. The patient never mentioned that they were seeing an outside specialist but with Dr. First we were able to add the insulin to the patient list and monitor."
Vinh Nguyen
Pharmacy Operations Manager
Main reasons for implementing MedHx at their organization:
Before implementing MedHx it typically took 30-44 minutes to collect, verify, and document a patient’s medication history.
Satisfaction with the implementation of MedHx at their facility:
After implementing MedHx with SmartSig, they are able to receive 0-25% more more patient medication history.
With additional patient data it now typically takes 15-29 minutes to collect, verify, and document a patient’s medication history.
The value of MedHx to each of the different user roles at their hospital:
Backline Case Study
This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“With Backline we are able to achieve better care coordination, strengthen transitions of care, and improve communication between patients and staff.”
“Information doesn’t get missed and the whole team for the patient is made aware of everything.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline: