DrFirst Case Studies | TechValidate

MedHx Case Study

MedHx Helps Kingman Regional Medical Center Reduce Readmissions with Improved Medication History Data and Adherence Insights

Introduction

This case study of Kingman Regional Medical Center is based on a December 2021 survey of DrFirst customers by TechValidate, a third-party research service.

Challenges

The business challenges that led Kingman Regional Medical Center to evaluate and ultimately select MedHx:

Incomplete medication history data
Patients not taking meds as directed
Duplicate medications

The primary source of readmissions:

Medication non-adherence

Use Case

Extremely Valuable MedHx capabilities:

Alerts: Extremely
Adherence Scores
Timeline View
Grouping or Sorting
Estimated Supply
Map View of Multiple Provider Episodes
Printing Medication Lists

Most effective methods or tools when helping patients adhere to their treatment plans:

MedHx Companion
Interviews with patients and family members
Med to beds program

Results

Kingman Regional Medical Center achieved the following results with MedHx:

Feels their patient records are 95% or better complete
Savings of 2+ hours a day previously spent gathering and confirming a patient’s medication list

Kingman Regional Medical Center agreed with the statement, “Using MedHx Companion alongside my EHR has improved my clinical workflows and provided access to more clinically useful data.”

MedHx Case Study

Visibility into Patients’ Medication Adherence Enables LifePoint Hospitals to Intervene and Reduce Readmissions with MedHx

Introduction

This case study of LifePoint Hospitals, Inc. is based on a December 2021 survey of DrFirst customers by TechValidate, a third-party research service.

Challenges

The business challenges that led LifePoint Hospitals to evaluate and ultimately select MedHx:

Incomplete medication history data

The primary sources of readmissions:

Medication non-adherence
Difficulty following home care and/or complications from home care

Use Case

Most effective methods or tools when helping patients adhere to their treatment plans:

MedHx Companion
EHR functionality
Interviews with patients and family members

Results

LifePoint Hospitals achieved the following results with DrFirst:

Feels their patient records are 75% complete

LifePoint Hospitals agreed with the following statement, “MedHx Companion has improved our ability to monitor medication adherence with our patients and intervene when necessary.”

MedHx Case Study

Salinas Valley Memorial Healthcare System Improves Clinical Access to Medication History Data with MedHx Companion

Introduction

This case study of Salinas Valley Memorial Healthcare System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.

Challenges

The business challenges that led Salinas Valley Memorial Healthcare System to evaluate and ultimately select MedHx:

Incomplete medication history data

Use Case

Most effective methods or tools when helping patients adhere to their treatment plans:

EHR functionality

Results

Salinas Valley Memorial Healthcare System achieved the following results with MedHx:

Feels their patient records are 85% complete.

Salinas Valley Memorial Healthcare System agreed with the following statement, “MedHx Companion has improved our ability to monitor medication adherence with our patients and intervene when necessary.”

MedHx Case Study

Memorial Healthcare System Identifies and Avoids Duplicate Medication Therapies for HFrEF Patients, Avoiding ADE with Technology

Introduction

This case study of Memorial Healthcare System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.

“A beta-blocker with mortality benefit was ordered upon discharge for a HFrEF [heart failure with reduced ejection fraction] patient, and the medication was picked up by the patient. However, there was overlap with a previously ordered beta-blocker. I was able to identify the overlap and prompt the patient whether they were taking both. Patient confirmed they were taking both and the software enabled me to prevent a duplication of therapy.” 

Perry T, Pharmacist, Memorial Healthcare System 

Challenges

The business challenges that led Memorial Healthcare System to evaluate and ultimately select MedHx:

Patients not taking medications as directed
Duplicate medications

The primary sources of readmissions:

Difficulty following home care and/or complications from home care

Use Case

Most effective methods or tools when helping their patients adhere to their treatment plans:

MedHx Companion
Interviews with patients and family members

Results

Memorial Healthcare System achieved the following results with MedHx:

Feels their patient records are 85% complete

MedHx Case Study

Meaningful Data Informs Meaningful Interventions for Pharmacists at UM Baltimore Washington Medical Center

Introduction

This case study of the University of Maryland Baltimore Washington Medical Center is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.

“DrFirst MedHx Companion provides real-world and real-time data on patient adherence that allows meaningful interventions during patient encounters and allows us to proactively ensure patients have access to and understanding of their medications.” 

Henry Lederer, PharmD, Clinical Pharmacy Coordinator, Emergency Medicine, University of Maryland Baltimore Washington Medical Center 

Challenges

The business challenges that led the profiled company to evaluate and ultimately select MedHx:

Incomplete medication history data
Patients not taking meds as directed
Duplicate medications
Wrong medication ordered, and/or the wrong patient selected

The primary sources of readmissions:

Medication non-adherence
Nursing home
Difficulty following home care and/or complications from home care

Use Case

Most effective methods or tools when helping their patients adhere to their treatment plans:

MedHx Companion
Interviews with patients and family members
Meds to beds program

Results

UM Baltimore Washington Medical Center achieved the following results with MedHx:

Feels their patient records are 75% complete

MedHx Case Study

University of Rochester Improves Medication Adherence with Insights from MedHx

Introduction

This case study of the University of Rochester is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.

“During their med history interview, a COPD patient reported that she takes her Spiriva Respimat® inhaler regularly, however, the MedHxSM report displayed an adherence rate of 61%. The pharmacist followed up on it with the patient, and she admitted it was hard for her to use because of her arthritis. She found the Spiriva Handihaler® in the hospital much easier to use, so on discharge her order was changed and a note sent to her PCP notifying them of the need to continue the Handihaler.” 

Siobhan deUrioste, PharmD, BCPS, Clinical Coordinator for the Surgical-Medicine Team, Pharmacy Department, University of Rochester Medical Center

Challenges

The business challenges that led University of Rochester to evaluate and ultimately select MedHx:

Incomplete medication history data
Patients not taking medications as directed

The primary sources of readmissions:

Difficulty following home care and/or complications from home care

Use Case

Most effective methods or tools when helping their patients adhere to their treatment plans:

EHR functionality
Interviews with patients and family members
Meds to beds program

Results

Since integrating with MedHx, University of Rochester is saving over two hours a day previously spent gathering and confirming a patient’s medication list.

University of Rochester achieved the following results with MedHx:

Feels their patient records are 85% complete

MedHx Case Study

Lima Memorial Health System Improves Patient Outcomes and Decreases Potential Readmissions

Introduction

This case study of Lima Memorial Health System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.

“We have launched an opportunity to improve/increase adherence with DOAC [direct oral anticoagulant] agents, and in doing so are routinely using MedHx  to ascertain patient status as an indicator of this to improve patient outcomes and decrease potential readmissions.” 

Brett Randolph, RPh, Director of Pharmacy, Lima Memorial Health System 

Challenges

The business challenges that led Lima Memorial to evaluate and ultimately select MedHx:

Patients not taking medications as directed
Duplicate medications

The primary sources of readmissions:

Continuity of care issues

Use Case

Since integrating with MedHx, Lima Memorial is saving over two hours a day previously spent gathering and confirming a patient’s medication list.

Most effective methods or tools when helping their patients adhere to their treatment plans:

MedHx Companion
EHR functionality
Interviews with patients and family members
Meds to beds program

Results

Lima Memorial achieved the following results with MedHx:

Feels their patient records are 85% complete

DrFirst Case Study

Small Business Government Company

Introduction

This case study of a small business government company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:
- Improve patient engagement
- Streamline post-care outreach and education
- Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:
- Facilitates communication
- Enhances care coordination among teams and departments.

Outside the organization, Backline supports:
- Telehealth visits and virtual consultations with patients
- Secure communications with caregivers and families
- Coordination of care with external providers

Key Features:
- HIPAA-compliant text chat
- Telehealth or video calls
- Audio calls
- Patient-centered chat
- Electronic forms and e-signature

Results

This organization uses Backline to coordinate care with the following:
- Departments within their organization (nurses, doctors, EMS, ED, etc.)
- Patients and their families

DrFirst Case Study

Global 500 Healthcare Company

Introduction

This case study of a Global 500 healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely
Accelerate clinical workflows
Streamline post-care outreach and education

Use Case

Inside the organization, Backline:

Facilitates communication
Enhances care coordination among teams and departments.

Outside the organization, Backline supports:

Coordination of care with external providers

Key Features:

Automated clinical notifications

Results

This organization uses Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)

DrFirst Case Study

Small Business Healthcare Company

Introduction

This case study of a small business healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:

To communicate more securely
To accelerate clinical workflows
To address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

Facilitates communication
Provides notifications of patient admissions
Securely shares PHI (documents, files, images, etc.)

Outside the organization, Backline supports:

Secure communications with caregivers and families

Key Features:

HIPAA-compliant text chat

Results

This organization uses Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Primary care physicians
Skilled nursing facilities
Long-term care facilities

DrFirst Case Study

Queen Anne’s County Departments of Health and Emergency Services

Introduction

This case study of Queen Anne’s County Government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely
Accelerate clinical workflows
Improve patient engagement
Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

Manages care coordination among staff and internal departments
Provides secure sharing of PHI (documents, files, images, etc.)

Outside the organization, Backline supports:

Telehealth visits and/or consultations with patients
Emergency Medical Services Special Operations
Mobile Integrated Community Health

Key Features:

HIPAA-compliant text chat
Telehealth or video conferencing
Drivers license scanning for medication history

Results

This organization uses Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)

DrFirst Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely
Add or improve telehealth capabilities

Use Case

Outside the organization, Backline supports:

Telehealth visits and/or consultations with patients
Secure communications with caregivers and families

Key features they are currently utilizing:

Telehealth or video conferencing

Results

This organization uses Backline to coordinate care with the following:

Rehabilitation Department

DrFirst Case Study

King’s Daughters Medical Center

Introduction

This case study of Kings Daughters Medical Center is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely

Use Case

Inside the organization, Backline facilitates:

Care coordination among staff and internal departments
Secure sharing of PHI (documents, files, images, etc.)

Outside the organization, Backline supports:

Secure communications with caregivers and families
Referrals from external providers
Coordination of care with external providers

Key Features:

HIPAA-compliant text chat

Results

This organization uses Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Patients and families
Other hospitals
Primary care physicians

DrFirst Case Study

Large Enterprise Healthcare Company

Introduction

This case study of a large enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to improve:

Electronic prescription failure notifications

Use Case

Inside the organization, Backline:

Facilitates electronic prescription failure notifications

Key Features:

Automated clinical notifications

Results

This organization uses Backline to coordinate care with the following:

Primary care physicians

DrFirst Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It is our first line of communication for priority messages.”

Challenges

This organization evaluated and ultimately selected Backline:

To communicate more securely
To accelerate clinical workflows
To improve patient engagement
To streamline post-care outreach and education
To add or improve telehealth capabilities
To address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

Provides notifications of patient admissions
Supports care coordination among staff and internal departments
Facilitates secure sharing of PHI (documents, files, images, etc.)
Delivers real-time treatment consultations

Outside the organization, Backline supports:

Telehealth visits and/or consultations with patients
Secure communications with caregivers and families
Referrals from external providers
Coordination of care with external providers

Key features:

HIPAA-compliant text chat
Patient-centered chat

Results

This organization uses Backline to coordinate care with:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Homecare and hospice workers

DrFirst Case Study

Global 500 Healthcare Company

Introduction

This case study of a Global 500 healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely
Accelerate clinical workflows

Use Case

Inside the organization, Backline:

Enhances care coordination among staff and internal departments

Outside the organization, Backline supports:

Transmission of electronic prescriptions to external pharmacies

Key features:

HIPAA-compliant text chat
Telehealth or video conferencing
Automated clinical notifications
Patient-centered chat
Electronic forms and signature

Results

This organization uses Backline to coordinate care with the following:

Homecare and hospice workers

DrFirst Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely

Use Case

Inside the organization, Backline:

Facilitates secure sharing of PHI (documents, files, images, etc.)

Outside the organization, Backline supports:

Secure communications with caregivers and families

Key features:

HIPAA-compliant text chat

Results

This organization uses Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Primary care physicians

DrFirst Case Study

Non Profit

Introduction

This case study of a non-profit is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely
Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

Facilitates secure sharing of PHI (documents, files, images, etc.)
Enables real-time treatment consultations

Outside the organization, Backline supports:

Telehealth visits and/or consultations with patients
Secure communications with caregivers and families
Referrals from external providers
Coordination of care with external providers

Key features:

HIPAA-compliant text chat
Telehealth or video conferencing
Patient-centered chat

Results

This organization uses Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Other hospitals
Primary care physicians

DrFirst Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:

Facilitate secure communication
Accelerate clinical workflows
Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

Provides notifications of patient admissions
Aids care coordination among staff and internal departments
Ensures secure sharing of PHI (documents, files, images, etc.)

Key features:

HIPAA-compliant text chat

Results

This organization uses Backline to coordinate care with the following:

Homecare and hospice workers

DrFirst Case Study

UAB Medical West

Introduction

This case study of UAB Medical West is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

Backline is an effective and efficient communication tool that saves time, promotes positive clinical outcomes, and aids in efficient decision-making.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely
Accelerate clinical workflows
Address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

Provides notifications of patient admissions
Aids care coordination among staff and internal departments
Enables real-time treatment consultations

Outside the organization, Backline supports:

Referrals from external providers
Care coordination with external providers

Key Features:

HIPAA-compliant text chat

Results

This organization uses Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)

DrFirst Case Study

Village of Mundelein, IL

Introduction

This case study of cpedraza@mundelein.org is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely
Improve patient engagement
Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

Facilitates secure sharing of PHI (documents, files, images, etc.)
Enables real-time treatment consultations

Outside the organization, Backline supports:

Telehealth visits and/or consultations with patients

Key features:

HIPAA-compliant text chat
Telehealth or video conferencing

Results

This organization uses Backline to coordinate care with the following:

Primary care physicians

DrFirst Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We’ve added Backline to our Youth/Juvenile Detention center.”

“A large portion of our outpatient population is indigent. Backline has been paramount in helping those patients stay on a treatment plan and maintain visits with their providers using Telehealth resources. Without the use of Backline, many patients wouldn’t be able to attend appointments due to not having transportation.”

Challenges

Key drivers for implementing Backline at their organization:

To communicate more securely
To improve patient engagement
To add or improve telehealth capabilities

Use Case

Backline features they are currently utilizing:

HIPAA-compliant text chat
Telehealth or video conferencing
Audio calls
Patient-centered chat
Electronic forms and signature

Results

Use Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Patients and families

How they use Backline to communicate inside their organization:

Manage care coordination among staff and internal departments
Secure sharing of PHI (documents, files, images, etc.)
Real-time treatment consultations

How they use Backline to communicate outside their organization:

For telehealth visits and/or consultations with patients

DrFirst Case Study

Athena Health

Introduction

This case study of Athena Health is based on a March 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

It’s an excellent product; workflows are intuitive. The product itself is great. The DrFirst team has been wonderful to work with; they are knowledgeable and always willing to explore and resolve issues. Our integration project has been extremely involved; DrFirst has supported us every step of the way. I’m very impressed with and we can’t say enough good things about the DrFirst team.

Key Drivers

The key drivers for partnering with DrFirst:

To reduce or eliminate costs
Be able to better focus internal resources on strategic initiatives
To meet regulatory compliance and quality measures

Use Case

DrFirst services and resources that brought value to their organization:

Educational webinars
Sales and Marketing Launch Kits, outreach materials, and support
Technical / Customer support
Pre-built integrations / APIs

Areas of DrFirst solution capabilities they are most excited to move forward:

Automated patient-facing engagement services to improve medication adherence
Improved secure communication and collaboration inside and outside individual healthcare settings
Improved medication history data for higher quality and usability

Results

What they achieved by leveraging the DrFirst platform:

Reduced or eliminated development costs and/or resources
Was better able to focus internal resources on strategic initiatives
Met regulatory compliance and quality measures

Level of agreement with the following statements regarding DrFirst APIs:

Meets their expectations: strongly agree
Documentation is easy to understand and follow: strongly agree
Reduce development burden: strongly agree
Enabled a better solution than originally envisioned: agree
Integration consulting services improved the end-product: agree

Agreed with the following:

Partnering with DrFirst provided unexpected innovations to their platform and customers
Their partnership with DrFirst enhanced their company mission and product value

Leveraging DrFirst integrations has helped their organization to realize the following:

Faster time to market with new capabilities
Reduced maintenance burden
Regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)

DrFirst Case Study

T Systems, Inc.

Introduction

This case study of T-Systems, Inc. is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

“We integrate with DrFirst using the Portal integration model, which has allowed us to quickly and easily add e-prescribing and EPCS capabilities. Integration was straightforward and easy to implement and the functionality meets our needs and satisfies our end-users requests.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select DrFirst:

The key drivers for partnering with DrFirst:
- Better able to focus internal resources on strategic initiatives
- Meet regulatory compliance and quality measures

Use Case

The key features and functionalities of DrFirst that the surveyed company uses:

DrFirst services and resources that brought value to their organization:
- Technical / Customer support
- Pre-built integrations / APIs
Leveraging DrFirst integrations has helped their organization to realize the following:
- Faster time to market with new capabilities
- Simplified API development to achieve solution services
- Reduced maintenance burden
- Regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)
Areas they have been able to shift their focus and improve as a result of partnering with DrFirst.:
- Strategic corporate growth, EHR, or product innovations
- Client retention

Results

The surveyed company achieved the following results with DrFirst:

What they achieved by leveraging the DrFirst platform:
- Reduced or eliminated development costs and/or resources
- Was better able to focus internal resources on strategic initiatives
- Improved overall functionality of the solution
- Accessed new ancillary revenue from value-add platform
- Met regulatory compliance and quality measures
- Enhanced solution’s value proposition
This company agrees with the following statements regarding DrFirst APIs:
- Meets their expectations
- Documentation is easy to understand and follow
- Reduces development burden

Level of agreement with the following:
- This company agrees their partnership with DrFirst enhanced their company mission and product value
Areas of DrFirst solution capabilities they are most excited to move forward:
- Improved medication history data for higher quality and usability

DrFirst Case Study

Care Cloud Corp

Introduction

This case study of CareCloud Corp is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

“Our customers have requested direct access to states’ Prescription Drug Monitoring Program (PDMP) data. Our partnership with DrFirst has allowed us to deliver this functionality—integrated in their workflows—to our clients.”

Challenges

The business challenge and key driver that led the profiled company to evaluate and ultimately select DrFirst was their need to meet regulatory compliance and quality measures.

Use Case

The key features and functionalities of DrFirst that the surveyed company uses:

Pre-built integrations and APIs has brought value to their organization

Leveraging DrFirst integrations has helped their organization to achieve regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)

As a result of partnering with DrFirst, this organization has been able to focus on bringing in new sources of incremental revenue.

Results

The surveyed company achieved the following results with DrFirst:

What they achieved by leveraging the DrFirst platform:
- Reduced or eliminated development costs and/or resources
- Improved overall functionality of the solution
- Met regulatory compliance and quality measures
The surveyed company agreed with the following statements regarding DrFirst APIs:
- Meets their expectations
- Documentation is easy to understand and follow
- Reduces development burdens
- Enabled a better solution than originally envisioned
- Integration consulting services improved the end-product
The surveyed company agreed with the following:
- Partnership with DrFirst enhanced their company mission and product value
Areas of DrFirst solution capabilities they are most excited to move forward:
- Automated patient-facing engagement services to improve medication adherence

DrFirst Case Study

Foothold Technology Inc.

Introduction

This case study of Foothold Technology Inc. is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

“Through our partnership with DrFirst, we have fulfilled our customer requests for PDMP, electronic pharmacy notifications, electronic prior authorizations, and robust medication history.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select DrFirst:

The key drivers for partnering with DrFirst:
- Reduce or eliminate costs
- Better able to focus internal resources on strategic initiatives
- Improve overall functionality of our solution
- Meet regulatory compliance and quality measures

Use Case

The key features and functionalities of DrFirst that the surveyed company uses:

DrFirst services and resources that brought value to their organization:
- Sales and Marketing launch kits, outreach materials and support
- Direct-to-customer educational webinars
- Up-to-date information on Regulatory news
- Technical / Customer support
- Pre-built integrations / APIs
- Access to subject matter experts in the Medication Management and Care Coordination areas
Leveraging DrFirst integrations has helped their organization to realize the following:
- Faster time to market with new capabilities
- Simplified API development to achieve solution services
- Reduced maintenance burden
- Controlled/reduced costs
- Regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)
Areas they have been able to shift their focus and improve as a result of partnering with DrFirst.:
- Strategic corporate growth, EHR, or product innovations
- New sources of incremental revenue
- Customer requests / satisfaction items
- Client retention

Results

The surveyed company achieved the following results with DrFirst:

What they achieved by leveraging the DrFirst platform:
- Reduced or eliminated development costs and/or resources
- Was better able to focus internal resources on strategic initiatives
- Improved overall functionality of the solution
- Met regulatory compliance and quality measures
- Enhanced solution’s value proposition
Level of agreement with the following statements regarding DrFirst APIs:
- Meets their expectations: strongly agree
- Enabled a better solution than originally envisioned: strongly agree
- Integration consulting services improved the end-product: strongly agree

Areas of DrFirst solution capabilities they are most excited to move forward:
- Automated patient-facing engagement services to improve medication adherence
- Improved secure communication and collaboration inside and outside individual healthcare settings
- Integrated actionable insights for patient medical benefits (including price transparency, ePriorAuth, and Gaps in Care)
- Improved medication history data for higher quality and usability
- Mobile e-prescribing with API integration

MedHx Case Study

Covenant Hospital

Introduction

This case study of Covenant Hospital is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

“By using MedHx with SmartSig we are spending less time gathering, confirming and documenting a home medication list.”

“MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select MedHx:

Main reasons for implementing MedHx at their organization:
- To improve accuracy and completeness of the home/prior-to-admission medication list
- To consolidate medication history data drawn from multiple sources into local terminology for easy import
- To decrease inefficiencies and errors associated with manual data entry for new home meds
- To access fill data from local, and independent pharmacies
- To use as part of overall efforts to improve medication reconciliation
Confirmed that before implementing MedHx it typically took 60 minutes or more to collect, verify, and document a patient’s medication history.

Use Case

The key features and functionalities of MedHx that the surveyed company uses:

Satisfaction with the implementation of MedHx at their facility:
Confirmed that they do have a need to track medication adherence on a population or panel of patients, like hypertension patients, diabetic patients, frequent flyers, or generally high-risk patients.

Results

The surveyed company achieved the following results with MedHx:

The value of MedHx to each of the different user roles at their hospital:
- Pharmacy: extremely valuable
- Nursing: extremely valuable
- Doctors: extremely valuable
- Informatics: extremely valuable
- Clinical leadership: extremely valuable
Confirmed that after implementing MedHx it typically takes 15-29 minutes to collect, verify, and document a patient’s medication history.

Confirmed that after implementing MedHx with SmartSig, they are able to receive 75-100% more patient medication history.

MedHx Case Study

Stephens County Hospital Authority

Introduction

This case study of Stephens County Hospital Authority is based on an August 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

“By using MedHx with SmartSig we are spending less time gathering, confirming, and documenting a home medication list.”

“MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”

“Patients forget to mention drugs like Viagra and we have been able to avoid ADE by making sure not to give Nitrates with this drug.”

“Yes see above. If we had given this patient Tridil after finding out he had just taken a Viagra within the last 24hrs it saved him from causing irreversible hypotension.”

“Collecting accurate home medications and dosages to more rapidly reconcile medications and cross-checking any potential drug interactions with giving emergency medications.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select MedHx:

Main reasons for implementing MedHx at their organization:
- To improve accuracy and completeness of the home/prior-to-admission medication list
- To consolidate medication history data drawn from multiple sources into local terminology for easy import
- To decrease inefficiencies and errors associated with manual data entry for new home meds
- To access fill data from local, and independent pharmacies
- To use as part of overall efforts to improve medication reconciliation
Confirmed that before implementing MedHx it typically took 60 minutes or more to collect, verify, and document a patient’s medication history.

Use Case

The key features and functionalities of MedHx that the surveyed organization uses:

Satisfaction level with the implementation of MedHx at their facility:
- Knowledge and performance of the implementation team: extremely satisfied
- Implementation team’s understanding of their clinical workflow needs: extremely satisfied
- Process to benchmark satisfaction and identify key performance indicators prior to going live: extremely satisfied
- Implementation team’s availability to answer questions and ability to solve problems in a timely manner: extremely satisfied
- Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs: extremely satisfied
Confirmed that they do have a need to track medication adherence on a population or panel of patients, like hypertension patients, diabetic patients, frequent flyers, or generally high-risk patients.

Results

The surveyed organization achieved the following results with MedHx:

The value of MedHx to each of the different user roles at their hospital:
- Nursing: extremely valuable
- Doctors: extremely valuable
- Clinical leadership: extremely valuable
Confirmed that after implementing MedHx it typically takes less than 15 minutes to collect, verify, and document a patient’s medication history.

Confirmed that after implementing MedHx with SmartSig, they are able to receive 50-75% more patient medication history.

MedHx Case Study

Boston Medical Center Increases Efficiency Across Pharmacy Department, Reduces time to Gather and Confirm Home Med List by 30%

Introduction

This case study of Boston Medical Center is based on an August 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

“With MedHx we are seeing increased efficiencies across the pharmacy department while improving our ability to reduce Adverse Drug Events (ADEs). For one patient, we identified a potential duplication of insulin ordering from PCP and external diabetes specialist. The patient never mentioned that they were seeing an outside specialist but with Dr. First we were able to add the insulin to the patient list and monitor."
Vinh Nguyen
Pharmacy Operations Manager

Challenges

Main reasons for implementing MedHx at their organization:

To decrease inefficiencies and errors associated with manual data entry for new home meds
To access fill data from local, and independent pharmacies
To use as part of overall efforts to improve medication reconciliation

Before implementing MedHx it typically took 30-44 minutes to collect, verify, and document a patient’s medication history.

Use Case

Satisfaction with the implementation of MedHx at their facility:

Knowledge and performance of the implementation team: extremely satisfied
Implementation team’s understanding of their clinical workflow needs: extremely satisfied
Process to benchmark satisfaction and identify key performance indicators prior to go live: extremely satisfied
Implementation team’s availability to answer questions and ability to solve problems in a timely manner: extremely satisfied
Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs: extremely satisfied

Results

After implementing MedHx with SmartSig, they are able to receive 0-25% more more patient medication history.

With additional patient data it now typically takes 15-29 minutes to collect, verify, and document a patient’s medication history.

The value of MedHx to each of the different user roles at their hospital:

Pharmacy: extremely valuable
Doctors: valuable
Clinical leadership: valuable

Backline Case Study

Community Hospice Of Northeast Florida, Inc.

Introduction

This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“With Backline we are able to achieve better care coordination, strengthen transitions of care, and improve communication between patients and staff.”

“Information doesn’t get missed and the whole team for the patient is made aware of everything.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

Key drivers for implementing Backline at their organization:
- To communicate more securely
- To accelerate clinical workflows

Use Case

The key features and functionalities of Backline that the surveyed company uses:

How they are using Backline:
- To manage care coordination between internal departments
How they used Backline during the COVID-19 Pandemic:
- Limit staff and patient exposure by utilizing Telehealth capabilities
- Manage change and communicate to staff
- Improve communications with EMS transporting patients to ER – etc
Backline features they are currently utilizing:
- Patient-centered chat
Use Backline to coordinate care with the following:
- Departments within their organization (nurses, doctors, EMS, ED, etc.)
- Homecare and hospice workers

Results

The surveyed company achieved the following results with Backline:

Satisfied with the following Backline features:
- HIPAA-compliant text chat
- Patient-centered chat

About Backline

DrFirst’s Backline communication and collaboration tool, specifically designed for use in healthcare environments, helps providers achieve better care coordination, better health outcomes, better transitions of care, and lower hospital readmissions. Available for iPhone and Android mobile devices, and web-based desktop environments: Private, group and Patient-Centered Chat℠ modes Real-time delivery status indicators and timestamps Supports attachments up to 20MBs, including photos, videos, audio files, and documents Secure text messaging encryption for physicians protects privacy, prevents unintended disclosure and meets HIPAA and Joint Commission requirements.

Learn More:

Backline

TechValidate Research on DrFirst

56 Case Studies – Page 1 of 2

MedHx Helps Kingman Regional Medical Center Reduce Readmissions with Improved Medication History Data and Adherence Insights

Introduction

Challenges

Use Case

Results

Company Profile

About MedHx

Visibility into Patients’ Medication Adherence Enables LifePoint Hospitals to Intervene and Reduce Readmissions with MedHx

Introduction

Challenges

Use Case

Results

Company Profile

About MedHx

Salinas Valley Memorial Healthcare System Improves Clinical Access to Medication History Data with MedHx Companion

Introduction

Challenges

Use Case

Results

Company Profile

About MedHx

Memorial Healthcare System Identifies and Avoids Duplicate Medication Therapies for HFrEF Patients, Avoiding ADE with Technology

Introduction

Challenges

Use Case

Results

Company Profile

About MedHx

Meaningful Data Informs Meaningful Interventions for Pharmacists at UM Baltimore Washington Medical Center

Introduction

Challenges

Use Case

Results

Company Profile

About MedHx

University of Rochester Improves Medication Adherence with Insights from MedHx

Introduction

Challenges

Use Case

Results

Organization Profile

About MedHx

Lima Memorial Health System Improves Patient Outcomes and Decreases Potential Readmissions

Introduction

Challenges

Use Case

Results

Company Profile

About MedHx

Small Business Government Company

Introduction

Challenges

Use Case

Results

Company Profile

About DrFirst

Global 500 Healthcare Company

Introduction

Challenges

Use Case

Results

Company Profile

About DrFirst

Small Business Healthcare Company

Introduction

Challenges

Use Case

Results

Company Profile

About DrFirst

Queen Anne’s County Departments of Health and Emergency Services

Introduction

Challenges

Use Case

Results

Organization Profile

About DrFirst

Medium Enterprise Healthcare Company