DrFirst Customer Research
What were the key drivers for implementing Backline at your organization?
| To communicate more securely |
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| To accelerate clinical workflows |
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| To improve patient engagement |
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| To streamline post-care outreach and education |
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| To add or improve telehealth capabilities |
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| To address clinical burnout associated with care coordination |
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| Other |
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MedHx Customer Research
How satisfied were you with the implementation of MedHx at your facility?
| Extremely satisfied | Very satisfied | Satisfied | Not satisfied | Disappointed | |
|---|---|---|---|---|---|
| Knowledge and performance of the implementation team |
44% |
32% |
23% |
1% |
0% |
| Implementation team’s understanding of your clinical workflow needs |
40% |
35% |
24% |
1% |
0% |
| Process to benchmark satisfaction and identify key performance indicators prior to go live |
37% |
34% |
27% |
2% |
0% |
| Implementation team’s availability to answer questions and ability to solve problems in a timely manner |
40% |
33% |
26% |
1% |
0% |
| Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs |
45% |
28% |
25% |
2% |
0% |
Backline Customer Research
How satisfied are you with the following features?
Extremely satisfied
Very satisfied
Satisfied
Not satisfied
| HIPAA-compliant text chat |
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| File sharing |
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| Electronic forms and signature |
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| Drivers license scanning for medication history |
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| Automated clinical notifications |
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| Audio calls |
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| Video calls |
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| Patient-centered chat |
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| Masked caller ID |
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Backline Customer Research
How satisfied are you with the following features?
Extremely satisfied
Very satisfied
Satisfied
Not satisfied
| HIPAA-compliant text chat |
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| Video calls |
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| Audio calls |
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| Patient-centered chat |
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| File sharing |
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| Electronic forms and signature |
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| Masked caller ID |
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| Drivers license scanning for medication history |
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| Automated clinical notifications |
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Backline Customer Research
How do you use Backline at your organization?
| To manage care coordination between internal departments |
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| To manage care coordination with external hospitals, facilities, and care providers |
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| To communicate with patients and family members securely |
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| For telehealth visits to limit staff and patient exposure to infectious disease |
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| To communicate with pharmacies |
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Backline Customer Research
Which Backline features are you currently utilizing?
| HIPAA-compliant text chat |
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| Patient-centered chat |
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| Telehealth or video conferencing |
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| Automated clinical notifications |
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| Masked caller ID |
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| Electronic forms and signature |
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| Audio calls |
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| Drivers license scanning for medication history |
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| Parsed CCDs |
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Backline Customer Research
During the COVID-19 Pandemic, have you used Backline to:
| Manage change and communicate to staff |
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| Improve care coordination between units |
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| Limit staff and patient exposure by utilizing Telehealth capabilities |
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| Manage and optimize ED throughput |
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| Improve communications with EMS transporting patients to ER – etc |
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