TechValidate Research on DrFirst

DrFirst Case Study

Global 500 Healthcare Company


This case study of a Global 500 healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


This organization evaluated and ultimately selected Backline to:

  • Communicate more securely
  • Accelerate clinical workflows
  • Streamline post-care outreach and education

Use Case

Inside the organization, Backline:

  • Facilitates communication
  • Enhances care coordination among teams and departments.

Outside the organization, Backline supports:

  • Coordination of care with external providers

Key Features:

  • Automated clinical notifications


This organization uses Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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