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MedHx Case Study

Lima Memorial Health System Improves Patient Outcomes and Decreases Potential Readmissions


This case study of Lima Memorial Health System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.

“We have launched an opportunity to improve/increase adherence with DOAC [direct oral anticoagulant] agents, and in doing so are routinely using MedHx  to ascertain patient status as an indicator of this to improve patient outcomes and decrease potential readmissions.” 

Brett Randolph, RPh, Director of Pharmacy, Lima Memorial Health System 


The business challenges that led Lima Memorial to evaluate and ultimately select MedHx:

  • Patients not taking medications as directed
  • Duplicate medications

The primary sources of readmissions:

  • Continuity of care issues

Use Case

Since integrating with MedHx, Lima Memorial is saving over two hours a day previously spent gathering and confirming a patient’s medication list.

Most effective methods or tools when helping their patients adhere to their treatment plans:

  • MedHx Companion
  • EHR functionality
  • Interviews with patients and family members
  • Meds to beds program


Lima Memorial achieved the following results with MedHx:

  • Feels their patient records are 85% complete

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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