TechValidate Research on DrFirst

DrFirst Case Study

Medium Enterprise Healthcare Company


This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It is our first line of communication for priority messages.”


This organization evaluated and ultimately selected Backline:

  • To communicate more securely
  • To accelerate clinical workflows
  • To improve patient engagement
  • To streamline post-care outreach and education
  • To add or improve telehealth capabilities
  • To address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

  • Provides notifications of patient admissions
  • Supports care coordination among staff and internal departments
  • Facilitates secure sharing of PHI (documents, files, images, etc.)
  • Delivers real-time treatment consultations

Outside the organization, Backline supports:

  • Telehealth visits and/or consultations with patients
  • Secure communications with caregivers and families
  • Referrals from external providers
  • Coordination of care with external providers

Key features:

  • HIPAA-compliant text chat
  • Patient-centered chat


This organization uses Backline to coordinate care with:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)
  • Homecare and hospice workers

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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