TechValidate Research on DrFirst

DrFirst Case Study

King’s Daughters Medical Center


This case study of Kings Daughters Medical Center is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.


This organization evaluated and ultimately selected Backline to:

  • Communicate more securely

Use Case

Inside the organization, Backline facilitates:

  • Care coordination among staff and internal departments
  • Secure sharing of PHI (documents, files, images, etc.)

Outside the organization, Backline supports:

  • Secure communications with caregivers and families
  • Referrals from external providers
  • Coordination of care with external providers

Key Features:

  • HIPAA-compliant text chat


This organization uses Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)
  • Patients and families
  • Other hospitals
  • Primary care physicians

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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