TechValidate Research on DrFirst

Backline Case Study

Community Hospice Of Northeast Florida, Inc.


This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“With Backline we are able to achieve better care coordination, strengthen transitions of care, and improve communication between patients and staff.”

“Information doesn’t get missed and the whole team for the patient is made aware of everything.”


The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • Key drivers for implementing Backline at their organization:
    • To communicate more securely
    • To accelerate clinical workflows

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • How they are using Backline:
    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Limit staff and patient exposure by utilizing Telehealth capabilities
    • Manage change and communicate to staff
    • Improve communications with EMS transporting patients to ER – etc
  • Backline features they are currently utilizing:
    • Patient-centered chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Homecare and hospice workers


The surveyed company achieved the following results with Backline:

  • Satisfied with the following Backline features:
    • HIPAA-compliant text chat
    • Patient-centered chat

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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