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MedHx Case Study

Covenant Hospital


This case study of Covenant Hospital is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

“By using MedHx with SmartSig we are spending less time gathering, confirming and documenting a home medication list.”

“MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”


The business challenges that led the profiled company to evaluate and ultimately select MedHx:

  • Main reasons for implementing MedHx at their organization:
    • To improve accuracy and completeness of the home/prior-to-admission medication list
    • To consolidate medication history data drawn from multiple sources into local terminology for easy import
    • To decrease inefficiencies and errors associated with manual data entry for new home meds
    • To access fill data from local, and independent pharmacies
    • To use as part of overall efforts to improve medication reconciliation
  • Confirmed that before implementing MedHx it typically took 60 minutes or more to collect, verify, and document a patient’s medication history.

Use Case

The key features and functionalities of MedHx that the surveyed company uses:

  • Satisfaction with the implementation of MedHx at their facility:
  • Confirmed that they do have a need to track medication adherence on a population or panel of patients, like hypertension patients, diabetic patients, frequent flyers, or generally high-risk patients.


The surveyed company achieved the following results with MedHx:

  • The value of MedHx to each of the different user roles at their hospital:
    • Pharmacy: extremely valuable
    • Nursing: extremely valuable
    • Doctors: extremely valuable
    • Informatics: extremely valuable
    • Clinical leadership: extremely valuable
  • Confirmed that after implementing MedHx it typically takes 15-29 minutes to collect, verify, and document a patient’s medication history.
  • Confirmed that after implementing MedHx with SmartSig, they are able to receive 75-100% more patient medication history.

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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