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TechValidate Research on DrFirst

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DrFirst Case Study

Queen Anne’s County Departments of Health and Emergency Services

Introduction

This case study of Queen Anne’s County Government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

Challenges

This organization evaluated and ultimately selected Backline to:

Communicate more securely
Accelerate clinical workflows
Improve patient engagement
Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

Manages care coordination among staff and internal departments
Provides secure sharing of PHI (documents, files, images, etc.)

Outside the organization, Backline supports:

Telehealth visits and/or consultations with patients
Emergency Medical Services Special Operations
Mobile Integrated Community Health

Key Features:

HIPAA-compliant text chat
Telehealth or video conferencing
Drivers license scanning for medication history

Results

This organization uses Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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