TechValidate Research on DrFirst

DrFirst Case Study

Queen Anne’s County Departments of Health and Emergency Services


This case study of Queen Anne’s County Government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.


This organization evaluated and ultimately selected Backline to:

  • Communicate more securely
  • Accelerate clinical workflows
  • Improve patient engagement
  • Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

  • Manages care coordination among staff and internal departments
  • Provides secure sharing of PHI (documents, files, images, etc.)

Outside the organization, Backline supports:

  • Telehealth visits and/or consultations with patients
  • Emergency Medical Services Special Operations
  • Mobile Integrated Community Health

Key Features:

  • HIPAA-compliant text chat
  • Telehealth or video conferencing
  • Drivers license scanning for medication history


This organization uses Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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