TechValidate Research on DrFirst

DrFirst Case Study

State & Local Government


This case study of a state & local government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We’ve added Backline to our Youth/Juvenile Detention center.”

“A large portion of our outpatient population is indigent. Backline has been paramount in helping those patients stay on a treatment plan and maintain visits with their providers using Telehealth resources. Without the use of Backline, many patients wouldn’t be able to attend appointments due to not having transportation.”


Key drivers for implementing Backline at their organization:

  • To communicate more securely
  • To improve patient engagement
  • To add or improve telehealth capabilities

Use Case

Backline features they are currently utilizing:

  • HIPAA-compliant text chat
  • Telehealth or video conferencing
  • Audio calls
  • Patient-centered chat
  • Electronic forms and signature


Use Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)
  • Patients and families

How they use Backline to communicate inside their organization:

  • Manage care coordination among staff and internal departments
  • Secure sharing of PHI (documents, files, images, etc.)
  • Real-time treatment consultations

How they use Backline to communicate outside their organization:

  • For telehealth visits and/or consultations with patients

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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