TechValidate Research on DrFirst

DrFirst Case Study

UAB Medical West


This case study of UAB Medical West is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

Backline is an effective and efficient communication tool that saves time, promotes positive clinical outcomes, and aids in efficient decision-making.


This organization evaluated and ultimately selected Backline to:

  • Communicate more securely
  • Accelerate clinical workflows
  • Address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

  • Provides notifications of patient admissions
  • Aids care coordination among staff and internal departments
  • Enables real-time treatment consultations

Outside the organization, Backline supports:

  • Referrals from external providers
  • Care coordination with external providers

Key Features:

  • HIPAA-compliant text chat


This organization uses Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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