TechValidate Research on DrFirst

DrFirst Case Study

Non Profit


This case study of a non-profit is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


This organization evaluated and ultimately selected Backline to:

  • Communicate more securely
  • Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

  • Facilitates secure sharing of PHI (documents, files, images, etc.)
  • Enables real-time treatment consultations

Outside the organization, Backline supports:

  • Telehealth visits and/or consultations with patients
  • Secure communications with caregivers and families
  • Referrals from external providers
  • Coordination of care with external providers

Key features:

  • HIPAA-compliant text chat
  • Telehealth or video conferencing
  • Patient-centered chat


This organization uses Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)
  • Other hospitals
  • Primary care physicians

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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