TechValidate Research on DrFirst

DrFirst Case Study

Global 500 Healthcare Company


This case study of a Global 500 healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


This organization evaluated and ultimately selected Backline to:

  • Communicate more securely
  • Accelerate clinical workflows

Use Case

Inside the organization, Backline:

  • Enhances care coordination among staff and internal departments

Outside the organization, Backline supports:

  • Transmission of electronic prescriptions to external pharmacies

Key features:

  • HIPAA-compliant text chat
  • Telehealth or video conferencing
  • Automated clinical notifications
  • Patient-centered chat
  • Electronic forms and signature


This organization uses Backline to coordinate care with the following:

  • Homecare and hospice workers

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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