TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »



965 Customers Surveyed

7,249 Data Points Collected

137 Published TechFacts

7 Published Charts

56 Published Case Studies



Selected Research Highlights


DrFirst Customer Testimonial

What has been the biggest benefit to using DrFirst products and interfaces at your organization?

E-prescribing since it is now mandatory. Seems to work very well for the providers.

Applications Analyst, Director, Manager, Specialist, Medium Enterprise Healthcare Company

Backline Case Study

Clarian Health Partners, Inc.

Introduction

This case study of Clarian Health Partners, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“Backline is easily accessible and benefits both the nurse and the patient. It helps us provide better patient care. It is so easy for the nurse to get a hold of the provider, rather than paging them and wait for a call back.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • Key drivers for implementing Backline at their organization:
    • To communicate more securely
    • To accelerate clinical workflows
    • To improve patient engagement
    • To streamline post-care outreach and education

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • To communicate with patients and family members securely
  • To manage care coordination between internal departments
  • To manage care coordination with external hospitals, facilities, and care providers
  • How they used Backline during the COVID-19 Pandemic:
    • Improve care coordination between units
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
    • Patient-centered chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Patients and families
    • Other hospitals
    • Primary care physicians
    • Skilled nursing facilities
    • Long-term care facilities
    • Homecare and hospice workers
  • Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: satisfied
      • Patient-centered chat: satisfied
      • File sharing: satisfied

    Backline Case Study

    Clarity Surgical And Weight Loss Solutions

    Introduction

    This case study of Clarity Surgical and Weight Loss Solutions is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “Our team can communicate PHI safely and fast even when we are at different hospitals and locations.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
      • To manage care coordination with external hospitals, facilities, and care providers
    • How they used Backline during the COVID-19 Pandemic:
      • Manage and optimize ED throughput
      • Improve care coordination between units
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
    • Use Backline to coordinate care with the following:
      • Our surgeon and team

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied

    DrFirst Customer Testimonial

    Can you describe a time when a DrFirst product helped to avoid an Adverse Drug Event?

    On multiple occasions a patient forgot to list an important med that was later discovered on their history report.

    Clinical Analyst, Medium Enterprise Healthcare Company

    Backline Customer Research

    During the COVID-19 Pandemic, have you used Backline to:

    During the COVID-19 Pandemic, have you used Backline to:

    Manage change and communicate to staff
    67%
    Improve care coordination between units
    44%
    Limit staff and patient exposure by utilizing Telehealth capabilities
    38%
    Manage and optimize ED throughput
    10%
    Improve communications with EMS transporting patients to ER – etc
    4%

    Backline Customer Research

    How satisfied are you with the following features?

    Extremely satisfied Very satisfied Satisfied Not satisfied

    HIPAA-compliant text chat
    File sharing
    Electronic forms and signature
    Drivers license scanning for medication history
    Automated clinical notifications
    Audio calls
    Video calls
    Patient-centered chat
    Masked caller ID


    More to Explore



    About DrFirst

    DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.