TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »



1,754 Customers Surveyed

14,443 Data Points Collected

137 Published TechFacts

7 Published Charts

56 Published Case Studies



Selected Research Highlights


DrFirst Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We’ve added Backline to our Youth/Juvenile Detention center.”

“A large portion of our outpatient population is indigent. Backline has been paramount in helping those patients stay on a treatment plan and maintain visits with their providers using Telehealth resources. Without the use of Backline, many patients wouldn’t be able to attend appointments due to not having transportation.”

Challenges

Key drivers for implementing Backline at their organization:

  • To communicate more securely
  • To improve patient engagement
  • To add or improve telehealth capabilities

Use Case

Backline features they are currently utilizing:

  • HIPAA-compliant text chat
  • Telehealth or video conferencing
  • Audio calls
  • Patient-centered chat
  • Electronic forms and signature

Results

Use Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)
  • Patients and families

How they use Backline to communicate inside their organization:

  • Manage care coordination among staff and internal departments
  • Secure sharing of PHI (documents, files, images, etc.)
  • Real-time treatment consultations

How they use Backline to communicate outside their organization:

  • For telehealth visits and/or consultations with patients

Backline Customer Research

How satisfied are you with the following features?

Extremely satisfied Very satisfied Satisfied Not satisfied

HIPAA-compliant text chat
Video calls
Audio calls
Patient-centered chat
File sharing
Electronic forms and signature
Masked caller ID
Drivers license scanning for medication history
Automated clinical notifications

Backline Customer Statistic

87% of surveyed organizations are very satisfied with Backline’s HIPAA-compliant text chat.

87%

Backline Customer Research

How satisfied are you with the following features?

Extremely satisfied Very satisfied Satisfied Not satisfied

HIPAA-compliant text chat
File sharing
Electronic forms and signature
Drivers license scanning for medication history
Automated clinical notifications
Audio calls
Video calls
Patient-centered chat
Masked caller ID

DrFirst Case Study

T Systems, Inc.

Introduction

This case study of T-Systems, Inc. is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

“We integrate with DrFirst using the Portal integration model, which has allowed us to quickly and easily add e-prescribing and EPCS capabilities. Integration was straightforward and easy to implement and the functionality meets our needs and satisfies our end-users requests.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select DrFirst:

  • The key drivers for partnering with DrFirst:
    • Better able to focus internal resources on strategic initiatives
    • Meet regulatory compliance and quality measures

Use Case

The key features and functionalities of DrFirst that the surveyed company uses:

  • DrFirst services and resources that brought value to their organization:
    • Technical / Customer support
    • Pre-built integrations / APIs
  • Leveraging DrFirst integrations has helped their organization to realize the following:
    • Faster time to market with new capabilities
    • Simplified API development to achieve solution services
    • Reduced maintenance burden
    • Regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)
  • Areas they have been able to shift their focus and improve as a result of partnering with DrFirst.:
    • Strategic corporate growth, EHR, or product innovations
    • Client retention

Results

The surveyed company achieved the following results with DrFirst:

  • What they achieved by leveraging the DrFirst platform:
    • Reduced or eliminated development costs and/or resources
    • Was better able to focus internal resources on strategic initiatives
    • Improved overall functionality of the solution
    • Accessed new ancillary revenue from value-add platform
    • Met regulatory compliance and quality measures
    • Enhanced solution’s value proposition
  • This company agrees with the following statements regarding DrFirst APIs:
    • Meets their expectations
    • Documentation is easy to understand and follow
    • Reduces development burden
  • Level of agreement with the following:
    • This company agrees their partnership with DrFirst enhanced their company mission and product value
  • Areas of DrFirst solution capabilities they are most excited to move forward:
    • Improved medication history data for higher quality and usability

Backline Customer Statistic

96% of surveyed organizations are satisfied with Backline’s patient-centered chat.

96%


More to Explore



About DrFirst

DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.