1,754 Customers Surveyed
14,443 Data Points Collected
137 Published TechFacts
7 Published Charts
56 Published Case Studies
Backline Customer Research
How do you use Backline at your organization?
| To manage care coordination between internal departments |
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| To manage care coordination with external hospitals, facilities, and care providers |
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| To communicate with patients and family members securely |
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| For telehealth visits to limit staff and patient exposure to infectious disease |
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| To communicate with pharmacies |
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Backline Customer Research
How satisfied are you with the following features?
Extremely satisfied
Very satisfied
Satisfied
Not satisfied
| HIPAA-compliant text chat |
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| Video calls |
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| Audio calls |
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| Patient-centered chat |
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| File sharing |
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| Electronic forms and signature |
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| Masked caller ID |
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| Drivers license scanning for medication history |
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| Automated clinical notifications |
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MedHx Customer Satisfaction Rating
A Pharmacist at a large enterprise healthcare company would be very likely to recommend MedHx for this reason:
Availability of prescription history is vital to caring for our patients in our hospital.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend MedHx?”
MedHx Case Study
This case study of Kingman Regional Medical Center is based on a December 2021 survey of DrFirst customers by TechValidate, a third-party research service.
The business challenges that led Kingman Regional Medical Center to evaluate and ultimately select MedHx:
The primary source of readmissions:
Extremely Valuable MedHx capabilities:
Most effective methods or tools when helping patients adhere to their treatment plans:
Kingman Regional Medical Center achieved the following results with MedHx:
Kingman Regional Medical Center agreed with the statement, “Using MedHx Companion alongside my EHR has improved my clinical workflows and provided access to more clinically useful data.”
Backline Case Study
This case study of Three Rivers Health is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We’ve expanded our use of Backline to our Rehab department.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
DrFirst Customer Testimonial
The biggest benefit has been saved time for those reviewing medication history, providing prescriptions, and picking up prescriptions.
— Clinical Analyst, Medium Enterprise Healthcare Company
