1,753 Customers Surveyed
14,443 Data Points Collected
137 Published TechFacts
7 Published Charts
56 Published Case Studies
MedHx Case Study
This case study of Salinas Valley Memorial Healthcare System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.
The business challenges that led Salinas Valley Memorial Healthcare System to evaluate and ultimately select MedHx:
Most effective methods or tools when helping patients adhere to their treatment plans:
Salinas Valley Memorial Healthcare System achieved the following results with MedHx:
Salinas Valley Memorial Healthcare System agreed with the following statement, “MedHx Companion has improved our ability to monitor medication adherence with our patients and intervene when necessary.”
Backline Customer Research
Which Backline features are you currently utilizing?
| HIPAA-compliant text chat |
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| Patient-centered chat |
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| Telehealth or video conferencing |
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| Automated clinical notifications |
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| Masked caller ID |
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| Electronic forms and signature |
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| Audio calls |
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| Drivers license scanning for medication history |
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| Parsed CCDs |
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MedHx Customer Testimonial
When we have patients come in that are unresponsive and we cannot get family on the phone it is critical that we have a source that we can rely on for accurate information.
— Kristi DeCarlo, Pharmacy Technician, Summit Healthcare
DrFirst Customer Research
What were the key drivers for implementing Backline at your organization?
| To communicate more securely |
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| To accelerate clinical workflows |
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| To improve patient engagement |
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| To streamline post-care outreach and education |
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| To add or improve telehealth capabilities |
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| To address clinical burnout associated with care coordination |
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| Other |
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DrFirst Case Study
This case study of UAB Medical West is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
Backline is an effective and efficient communication tool that saves time, promotes positive clinical outcomes, and aids in efficient decision-making.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key Features:
This organization uses Backline to coordinate care with the following:
