TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »



965 Customers Surveyed

7,249 Data Points Collected

137 Published TechFacts

7 Published Charts

56 Published Case Studies



Selected Research Highlights


Backline Customer Research

How do you use Backline at your organization?

To manage care coordination between internal departments
80%
To manage care coordination with external hospitals, facilities, and care providers
32%
To communicate with patients and family members securely
25%
For telehealth visits to limit staff and patient exposure to infectious disease
24%
To communicate with pharmacies
15%

Backline Customer Research

How satisfied are you with the following features?

Extremely satisfied Very satisfied Satisfied Not satisfied

HIPAA-compliant text chat
Video calls
Audio calls
Patient-centered chat
File sharing
Electronic forms and signature
Masked caller ID
Drivers license scanning for medication history
Automated clinical notifications

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Backline improves care coordination between providers and care managers that provide care to the same patient.

Sara Baig, Senior Lean Quality and Innovation Coach, United Physicians, PC

Backline Case Study

Large Health System in Texas

Introduction

This case study of a large enterprise healthcare company is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Backline made it easy to communicate failed prescriptions to providers.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • To facilitate communication for failed prescriptions

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • To manage care coordination with external hospitals, facilities, and care providers
  • Backline features they are currently utilizing:
    • Automated clinical notifications
  • Use Backline to coordinate care with the following:
    • Primary care physicians
    • All physicians and practitioners transmitting prescriptions
  • Results

    Level of satisfaction with the following Backline features:

    • Automated clinical notifications: extremely satisfied

    MedHx Customer Testimonial

    Can you provide an example of when medication history data from MedHx with SmartSig enabled your team to avoid an ADE?

    A patient filled Xarelto and Eliquis from different physicians.

    Pharmacist, Large Enterprise Healthcare Company

    Backline Case Study

    Homestead

    Introduction

    This case study of Homestead is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    We have been impressed with Backline’s Texting Features. The greatest benefits to having Backline live at our organization are HIPPA compliant texting and improved communications between our team and our LTC facility."

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows
    • To address clinical burnout associated with care coordination

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
    • How they used Backline during the COVID-19 Pandemic:
      • Manage and optimize ED throughput
      • Improve care coordination between units
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Long-term care facilities
      • Homecare and hospice workers

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • File sharing: extremely satisfied
      • Automated clinical notifications: extremely satisfied


    More to Explore



    About DrFirst

    DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.