1,754 Customers Surveyed
14,443 Data Points Collected
137 Published TechFacts
7 Published Charts
56 Published Case Studies
DrFirst Customer Satisfaction Rating
Ken Ward, a Practice Administrator at Chattahoochee Hospice, would be very likely to recommend DrFirst for this reason:
Quality product, excellent support, and ease of use.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend DrFirst?”
Backline Customer Research
Which Backline features are you currently utilizing?
| HIPAA-compliant text chat |
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| Patient-centered chat |
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| Telehealth or video conferencing |
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| Automated clinical notifications |
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| Masked caller ID |
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| Electronic forms and signature |
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| Audio calls |
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| Drivers license scanning for medication history |
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| Parsed CCDs |
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Backline Case Study
This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Yes, we have added teleconferencing. Initially it was secure texting.”
“With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”
“Better patient care coordination.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
MedHx Customer Satisfaction Rating
Kelle Thompson, a Director of Pharmacy at William Newton Hospital, would be very likely to recommend MedHx for this reason:
MedHx is easy to use. It helps us to fill in the gaps of information our patients do not know.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend MedHx?”
MedHx Customer Research
How satisfied were you with the implementation of MedHx at your facility?
| Extremely satisfied | Very satisfied | Satisfied | Not satisfied | Disappointed | |
|---|---|---|---|---|---|
| Knowledge and performance of the implementation team |
44% |
32% |
23% |
1% |
0% |
| Implementation team’s understanding of your clinical workflow needs |
40% |
35% |
24% |
1% |
0% |
| Process to benchmark satisfaction and identify key performance indicators prior to go live |
37% |
34% |
27% |
2% |
0% |
| Implementation team’s availability to answer questions and ability to solve problems in a timely manner |
40% |
33% |
26% |
1% |
0% |
| Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs |
45% |
28% |
25% |
2% |
0% |
Backline Case Study
This case study of One Community Hospice & Palliative Care is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We’ve expanded our use of Backline from secure texting to telehealth video calls and masked caller id for when providers need to call patients from their personal device.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
