TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »



965 Customers Surveyed

7,249 Data Points Collected

137 Published TechFacts

7 Published Charts

56 Published Case Studies



Selected Research Highlights


Backline Customer Research

During the COVID-19 Pandemic, have you used Backline to:

During the COVID-19 Pandemic, have you used Backline to:

Manage change and communicate to staff
67%
Improve care coordination between units
44%
Limit staff and patient exposure by utilizing Telehealth capabilities
38%
Manage and optimize ED throughput
10%
Improve communications with EMS transporting patients to ER – etc
4%

DrFirst Customer Testimonial

Our integration project has been extremely involved; DrFirst has supported us every step of the way. We can’t say enough good things about their team.

Whitney Tarkington, Product, Athena Health

Backline Case Study

Bingham Memorial Hospital

Introduction

This case study of Bingham Memorial Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“We continue using Backline across the facility. Our nursing team does not use it as much as we would like, however, we are working on improving that in time.”

“Group chat, 1-1 secure messaging, and alerts on results & discharges have been the biggest benefits from Backline at our organization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • To communicate more securely
  • To accelerate clinical workflows
  • Collaboration

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Improve care coordination between units
    • Manage change and communicate to staff
    • Ask a nurse program collaborates with ER
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
    • Automated clinical notifications
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Primary care physicians
    • Skilled nursing facilities
    • Disaster team collaboration
  • Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: very satisfied
      • patient-centered chat: not satisfied
      • automated clinical notifications: very satisfied

    DrFirst Customer Statistic

    86% of surveyed healthcare organizations agree that MedHx Companion improved their ability to monitor patient medication adherence and intervene when necessary.

    MedHx Customer Research

    How satisfied were you with the implementation of MedHx at your facility?

    Extremely satisfied Very satisfied Satisfied Not satisfied Disappointed
    Knowledge and performance of the implementation team

    44%

    32%

    23%

    1%

    0%

    Implementation team’s understanding of your clinical workflow needs

    40%

    35%

    24%

    1%

    0%

    Process to benchmark satisfaction and identify key performance indicators prior to go live

    37%

    34%

    27%

    2%

    0%

    Implementation team’s availability to answer questions and ability to solve problems in a timely manner

    40%

    33%

    26%

    1%

    0%

    Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs

    45%

    28%

    25%

    2%

    0%

    Backline Case Study

    Star Valley Health

    Introduction

    This case study of Star Valley Health is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    “Great functionality and excellent support."

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely
    • To accelerate clinical workflows

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To communicate with pharmacies
      • To communicate with patients and family members securely
      • For telehealth visits to limit staff and patient exposure to infectious disease
      • To manage care coordination between internal departments
      • To manage care coordination with external hospitals, facilities, and care providers
    • How they used Backline during the COVID-19 Pandemic:
      • Limit staff and patient exposure by utilizing Telehealth capabilities
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
      • Telehealth or video conferencing
      • Automated clinical notifications
      • Patient-centered chat
    • Use Backline to coordinate care with the following:
      • Departments within their organization (nurses, doctors, EMS, ED, etc.)
      • Patients and families
      • Primary care physicians
      • Long-term care facilities

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Video calls: satisfied
      • Patient-centered chat: very satisfied
      • File sharing: very satisfied
      • Automated clinical notifications: very satisfied


    More to Explore



    About DrFirst

    DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.