TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »



403 Customers Surveyed

3,591 Data Points Collected

117 Published TechFacts

6 Published Charts

29 Published Case Studies



Selected Research Highlights


MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

MedHx provided better data.

Dana Darger, Director of Pharmacy, Regional Health

Backline Customer Research

How do you use Backline at your organization?

To manage care coordination between internal departments
80%
To manage care coordination with external hospitals, facilities, and care providers
32%
To communicate with patients and family members securely
25%
For telehealth visits to limit staff and patient exposure to infectious disease
24%
To communicate with pharmacies
15%

Backline Case Study

Large Health System in Texas

Introduction

This case study of a large enterprise healthcare company is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Backline made it easy to communicate failed prescriptions to providers.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • To facilitate communication for failed prescriptions

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • To manage care coordination with external hospitals, facilities, and care providers
  • Backline features they are currently utilizing:
    • Automated clinical notifications
  • Use Backline to coordinate care with the following:
    • Primary care physicians
    • All physicians and practitioners transmitting prescriptions
  • Results

    Level of satisfaction with the following Backline features:

    • Automated clinical notifications: extremely satisfied

    Backline Case Study

    Asti’s South Hills Pharmacy

    Introduction

    This case study of Asti’s South Hills Pharmacy is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

    Backline has been very helpful to my operations – we currently recommend Backline regularly. It’s efficient and helps with internal communication as well as provider care coordination."

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Backline:

    • To communicate more securely

    Use Case

    The key features and functionalities of Backline that the surveyed company uses:

    • How they are using Backline:
      • To manage care coordination between internal departments
      • To manage care coordination with external hospitals, facilities, and care providers
    • How they used Backline during the COVID-19 Pandemic:
      • Improve care coordination between units
      • Manage change and communicate to staff
    • Backline features they are currently utilizing:
      • HIPAA-compliant text chat
    • Use Backline to coordinate care with the following:
      • Primary care physicians
      • Any outpatient provider (primary care or specialists)

    Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Patient-centered chat: not satisfied
      • File sharing: very satisfied

    MedHx Customer Research

    How satisfied were you with the implementation of MedHx at your facility?

    Extremely satisfied Very satisfied Satisfied Not satisfied Disappointed
    Knowledge and performance of the implementation team

    44%

    32%

    23%

    1%

    0%

    Implementation team’s understanding of your clinical workflow needs

    40%

    35%

    24%

    1%

    0%

    Process to benchmark satisfaction and identify key performance indicators prior to go live

    37%

    34%

    27%

    2%

    0%

    Implementation team’s availability to answer questions and ability to solve problems in a timely manner

    40%

    33%

    26%

    1%

    0%

    Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs

    45%

    28%

    25%

    2%

    0%

    MedHx Customer Testimonial

    Can you provide an example of when medication history data from MedHx with SmartSig enabled your team to avoid an ADE?

    I can think of at least two cases where information from MedHx allowed the medicine team to quickly diagnose drug interactions between recently prescribed medications as the cause for the patient’s admission.

    Pharmacist, Large Enterprise Healthcare Company



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