TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »



1,754 Customers Surveyed

14,443 Data Points Collected

137 Published TechFacts

7 Published Charts

56 Published Case Studies



Selected Research Highlights


Backline Customer Satisfaction Rating

Dwayne Smith, HOSPISCRIPT

Dwayne Smith, an Office Manager at HOSPISCRIPT, would be very likely to recommend Backline for this reason:

Easy system to work with, gets a lot of things done and it reduces e-mail traffic.

MedHx Customer Research

How satisfied were you with the implementation of MedHx at your facility?

Extremely satisfied Very satisfied Satisfied Not satisfied Disappointed
Knowledge and performance of the implementation team

44%

32%

23%

1%

0%

Implementation team’s understanding of your clinical workflow needs

40%

35%

24%

1%

0%

Process to benchmark satisfaction and identify key performance indicators prior to go live

37%

34%

27%

2%

0%

Implementation team’s availability to answer questions and ability to solve problems in a timely manner

40%

33%

26%

1%

0%

Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs

45%

28%

25%

2%

0%

MedHx Case Study

Lima Memorial Health System Improves Patient Outcomes and Decreases Potential Readmissions

Introduction

This case study of Lima Memorial Health System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.

“We have launched an opportunity to improve/increase adherence with DOAC [direct oral anticoagulant] agents, and in doing so are routinely using MedHx  to ascertain patient status as an indicator of this to improve patient outcomes and decrease potential readmissions.” 

Brett Randolph, RPh, Director of Pharmacy, Lima Memorial Health System 

Challenges

The business challenges that led Lima Memorial to evaluate and ultimately select MedHx:

  • Patients not taking medications as directed
  • Duplicate medications

The primary sources of readmissions:

  • Continuity of care issues

Use Case

Since integrating with MedHx, Lima Memorial is saving over two hours a day previously spent gathering and confirming a patient’s medication list.

Most effective methods or tools when helping their patients adhere to their treatment plans:

  • MedHx Companion
  • EHR functionality
  • Interviews with patients and family members
  • Meds to beds program

Results

Lima Memorial achieved the following results with MedHx:

  • Feels their patient records are 85% complete

Backline Customer Satisfaction

95% of surveyed organizations are likely to recommend Backline.*

95%

Backline Customer Research

During the COVID-19 Pandemic, have you used Backline to:

During the COVID-19 Pandemic, have you used Backline to:

Manage change and communicate to staff
67%
Improve care coordination between units
44%
Limit staff and patient exposure by utilizing Telehealth capabilities
38%
Manage and optimize ED throughput
10%
Improve communications with EMS transporting patients to ER – etc
4%

DrFirst Case Study

Village of Mundelein, IL

Introduction

This case study of cpedraza@mundelein.org is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

Challenges

This organization evaluated and ultimately selected Backline to:

  • Communicate more securely
  • Improve patient engagement
  • Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

  • Facilitates secure sharing of PHI (documents, files, images, etc.)
  • Enables real-time treatment consultations

Outside the organization, Backline supports:

  • Telehealth visits and/or consultations with patients

Key features:

  • HIPAA-compliant text chat
  • Telehealth or video conferencing

Results

This organization uses Backline to coordinate care with the following:

  • Primary care physicians


More to Explore



About DrFirst

DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.