TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »

1,753 Customers Surveyed

14,443 Data Points Collected

137 Published TechFacts

7 Published Charts

56 Published Case Studies

Selected Research Highlights

MedHx Case Study

Salinas Valley Memorial Healthcare System Improves Clinical Access to Medication History Data with MedHx Companion


This case study of Salinas Valley Memorial Healthcare System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.


The business challenges that led Salinas Valley Memorial Healthcare System to evaluate and ultimately select MedHx:

  • Incomplete medication history data

Use Case

Most effective methods or tools when helping patients adhere to their treatment plans:

  • EHR functionality


Salinas Valley Memorial Healthcare System achieved the following results with MedHx:

  • Feels their patient records are 85% complete.

Salinas Valley Memorial Healthcare System agreed with the following statement, “MedHx Companion has improved our ability to monitor medication adherence with our patients and intervene when necessary.”

Backline Customer Research

Which Backline features are you currently utilizing?

HIPAA-compliant text chat
Patient-centered chat
Telehealth or video conferencing
Automated clinical notifications
Masked caller ID
Electronic forms and signature
Audio calls
Drivers license scanning for medication history
Parsed CCDs

MedHx Customer Testimonial

Can you provide an example of when medication history data from MedHx with SmartSig enabled your team to avoid an ADE?

When we have patients come in that are unresponsive and we cannot get family on the phone it is critical that we have a source that we can rely on for accurate information.

Kristi DeCarlo, Pharmacy Technician, Summit Healthcare

DrFirst Customer Research

What were the key drivers for implementing Backline at your organization?

To communicate more securely
To accelerate clinical workflows
To improve patient engagement
To streamline post-care outreach and education
To add or improve telehealth capabilities
To address clinical burnout associated with care coordination

DrFirst Case Study

UAB Medical West


This case study of UAB Medical West is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

Backline is an effective and efficient communication tool that saves time, promotes positive clinical outcomes, and aids in efficient decision-making.


This organization evaluated and ultimately selected Backline to:

  • Communicate more securely
  • Accelerate clinical workflows
  • Address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

  • Provides notifications of patient admissions
  • Aids care coordination among staff and internal departments
  • Enables real-time treatment consultations

Outside the organization, Backline supports:

  • Referrals from external providers
  • Care coordination with external providers

Key Features:

  • HIPAA-compliant text chat


This organization uses Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Information doesn’t get missed and the whole team for the patient is made aware of everything.

Anna Holmes, Practice Administrator, Community Hospice Of Northeast Florida, Inc.

More to Explore

About DrFirst

DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.