TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »



485 Customers Surveyed

4,124 Data Points Collected

125 Published TechFacts

6 Published Charts

35 Published Case Studies



Selected Research Highlights


Backline Case Study

Community Hospice Of Northeast Florida, Inc.

Introduction

This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“Yes, we have added teleconferencing. Initially it was secure texting.”

“With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”

“Better patient care coordination.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • Key drivers for implementing Backline at their organization:
    • To communicate more securely
    • To accelerate clinical workflows
    • To add or improve telehealth capabilities

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • How they are using Backline:
    • To communicate with patients and family members securely
    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Limit staff and patient exposure by utilizing Telehealth capabilities
  • Backline features they are currently utilizing:
    • Telehealth or video conferencing
    • Patient-centered chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)

Results

The surveyed company achieved the following results with Backline:

  • Level of satisfaction with the following Backline features:
    • HIPAA-compliant text chat: very satisfied
    • video calls: very satisfied
    • patient-centered chat: very satisfied
    • file sharing: very satisfied
  • When asked if Backline ever helped to save a patient’s life at their organization, they said not to my knowledge.

MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

Comprehensiveness of fill history versus prior vendor.

Clinical Analyst, Educational Institution

MedHx Customer Research

How satisfied were you with the implementation of MedHx at your facility?

Extremely satisfied Very satisfied Satisfied Not satisfied Disappointed
Knowledge and performance of the implementation team

44%

32%

23%

1%

0%

Implementation team’s understanding of your clinical workflow needs

40%

35%

24%

1%

0%

Process to benchmark satisfaction and identify key performance indicators prior to go live

37%

34%

27%

2%

0%

Implementation team’s availability to answer questions and ability to solve problems in a timely manner

40%

33%

26%

1%

0%

Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs

45%

28%

25%

2%

0%

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

The ability to reconcile patients home medications faster and more accurately."

Pharmacy Operations Manager, Medium Enterprise Healthcare Company

Backline Case Study

Homestead

Introduction

This case study of Homestead is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

We have been impressed with Backline’s Texting Features. The greatest benefits to having Backline live at our organization are HIPPA compliant texting and improved communications between our team and our LTC facility."

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • To communicate more securely
  • To accelerate clinical workflows
  • To address clinical burnout associated with care coordination

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • How they are using Backline:
    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Manage and optimize ED throughput
    • Improve care coordination between units
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Long-term care facilities
    • Homecare and hospice workers

Results

The surveyed company achieved the following results with Backline:

  • Level of satisfaction with the following Backline features:
    • HIPAA-compliant text chat: extremely satisfied
    • File sharing: extremely satisfied
    • Automated clinical notifications: extremely satisfied

Backline Customer Research

During the COVID-19 Pandemic, have you used Backline to:

During the COVID-19 Pandemic, have you used Backline to:

Manage change and communicate to staff
67%
Improve care coordination between units
44%
Limit staff and patient exposure by utilizing Telehealth capabilities
38%
Manage and optimize ED throughput
10%
Improve communications with EMS transporting patients to ER – etc
4%


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