TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »



965 Customers Surveyed

7,249 Data Points Collected

137 Published TechFacts

7 Published Charts

56 Published Case Studies



Selected Research Highlights


MedHx Customer Testimonial

Has MedHx with SmartSig ever helped to save a patient’s life at your organization?

Absolutely, any time we can figure out the medications the patient is on when the patient cannot tell us (ex, stroke patient), I am able to provide that information to the team. I can quickly tell them if a patient is on a blood thinner and when alteplase might not be a good idea (major risk of head bleed if given to a patient on blood thinners). This is just 1 example. It helps us immensely in overdose situations as well if prescription medications were involved.

Michelle Adamczyk, Pharmacist, University of Maryland Baltimore Washington Medical Center

DrFirst Customer Research

What were the key drivers for implementing Backline at your organization?

To communicate more securely
84%
To accelerate clinical workflows
32%
To improve patient engagement
16%
To streamline post-care outreach and education
14%
To add or improve telehealth capabilities
51%
To address clinical burnout associated with care coordination
14%
Other
8%

Backline Customer Research

How do you use Backline at your organization?

To manage care coordination between internal departments
80%
To manage care coordination with external hospitals, facilities, and care providers
32%
To communicate with patients and family members securely
25%
For telehealth visits to limit staff and patient exposure to infectious disease
24%
To communicate with pharmacies
15%

Backline Customer Satisfaction Rating

Eli Lainhart, CIO, Star Valley Health

Eli Lainhart, a CIO at Star Valley Health, would be very likely to recommend Backline for this reason:

Great functionality and excellent support.

DrFirst Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This organization evaluated and ultimately selected Backline to:

  • Facilitate secure communication
  • Accelerate clinical workflows
  • Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:

  • Provides notifications of patient admissions
  • Aids care coordination among staff and internal departments
  • Ensures secure sharing of PHI (documents, files, images, etc.)

Key features:

  • HIPAA-compliant text chat

Results

This organization uses Backline to coordinate care with the following:

  • Homecare and hospice workers

Backline Case Study

Community Hospice Of Northeast Florida, Inc.

Introduction

This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

Backline is user friendly, for a variety of user types. My role is primarily responsible for teaching and training field nurses and Backline is one of our programs which people catch quickly on to navigating. It facilitates communication in a secure method with a variety of communication types.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • Key drivers for implementing Backline at their organization:
    • To communicate more securely
    • To accelerate clinical workflows
    • To add or improve telehealth capabilities
    • To address clinical burnout associated with care coordination

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • To communicate with patients and family members securely
  • For telehealth visits to limit staff and patient exposure to infectious disease
  • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Limit staff and patient exposure by utilizing Telehealth capabilities
    • Improve care coordination between units
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
    • Telehealth or video conferencing
    • Patient-centered chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Patients and families
    • Homecare and hospice workers
  • Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied
      • Video calls: very satisfied
      • Patient-centered chat: extremely satisfied


    More to Explore



    About DrFirst

    DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.