Original Research on DrFirst

DrFirst Customer Testimonial

What has been the biggest benefit to using DrFirst products and interfaces at your organization?

E-prescribing since it is now mandatory. Seems to work very well for the providers.

— Applications Analyst, Director, Manager, Specialist, Medium Enterprise Healthcare Company

Backline Case Study

Clarian Health Partners, Inc.

Introduction

This case study of Clarian Health Partners, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“Backline is easily accessible and benefits both the nurse and the patient. It helps us provide better patient care. It is so easy for the nurse to get a hold of the provider, rather than paging them and wait for a call back.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

Key drivers for implementing Backline at their organization:
- To communicate more securely
- To accelerate clinical workflows
- To improve patient engagement
- To streamline post-care outreach and education

Use Case

The key features and functionalities of Backline that the surveyed company uses:

To communicate with patients and family members securely
To manage care coordination between internal departments
To manage care coordination with external hospitals, facilities, and care providers

How they used Backline during the COVID-19 Pandemic:

Improve care coordination between units
Manage change and communicate to staff

Backline features they are currently utilizing:

HIPAA-compliant text chat
Patient-centered chat

Use Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Patients and families
Other hospitals
Primary care physicians
Skilled nursing facilities
Long-term care facilities
Homecare and hospice workers

Results

The surveyed company achieved the following results with Backline:

Level of satisfaction with the following Backline features:
- HIPAA-compliant text chat: satisfied
- Patient-centered chat: satisfied
- File sharing: satisfied

About Backline

DrFirst’s Backline communication and collaboration tool, specifically designed for use in healthcare environments, helps providers achieve better care coordination, better health outcomes, better transitions of care, and lower hospital readmissions. Available for iPhone and Android mobile devices, and web-based desktop environments: Private, group and Patient-Centered Chat℠ modes Real-time delivery status indicators and timestamps Supports attachments up to 20MBs, including photos, videos, audio files, and documents Secure text messaging encryption for physicians protects privacy, prevents unintended disclosure and meets HIPAA and Joint Commission requirements.

Learn More:

Backline

Backline Case Study

Clarity Surgical And Weight Loss Solutions

Introduction

This case study of Clarity Surgical and Weight Loss Solutions is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“Our team can communicate PHI safely and fast even when we are at different hospitals and locations.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

To communicate more securely
To accelerate clinical workflows

Use Case

The key features and functionalities of Backline that the surveyed company uses:

How they are using Backline:
- To manage care coordination between internal departments
- To manage care coordination with external hospitals, facilities, and care providers
How they used Backline during the COVID-19 Pandemic:
- Manage and optimize ED throughput
- Improve care coordination between units
- Manage change and communicate to staff
Backline features they are currently utilizing:
- HIPAA-compliant text chat
Use Backline to coordinate care with the following:
- Our surgeon and team

Results

The surveyed company achieved the following results with Backline:

Level of satisfaction with the following Backline features:
- HIPAA-compliant text chat: extremely satisfied

About Backline

DrFirst’s Backline communication and collaboration tool, specifically designed for use in healthcare environments, helps providers achieve better care coordination, better health outcomes, better transitions of care, and lower hospital readmissions. Available for iPhone and Android mobile devices, and web-based desktop environments: Private, group and Patient-Centered Chat℠ modes Real-time delivery status indicators and timestamps Supports attachments up to 20MBs, including photos, videos, audio files, and documents Secure text messaging encryption for physicians protects privacy, prevents unintended disclosure and meets HIPAA and Joint Commission requirements.

Learn More:

Backline

DrFirst Customer Testimonial

Can you describe a time when a DrFirst product helped to avoid an Adverse Drug Event?

On multiple occasions a patient forgot to list an important med that was later discovered on their history report.

— Clinical Analyst, Medium Enterprise Healthcare Company

Backline Customer Research

During the COVID-19 Pandemic, have you used Backline to:

Manage change and communicate to staff	67%
Improve care coordination between units	44%
Limit staff and patient exposure by utilizing Telehealth capabilities	38%
Manage and optimize ED throughput	10%
Improve communications with EMS transporting patients to ER – etc	4%

Backline Customer Research

How satisfied are you with the following features?

Extremely satisfied Very satisfied Satisfied Not satisfied

HIPAA-compliant text chat
File sharing
Electronic forms and signature
Drivers license scanning for medication history
Automated clinical notifications
Audio calls
Video calls
Patient-centered chat
Masked caller ID

TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

What has been the biggest benefit to using DrFirst products and interfaces at your organization?

Clarian Health Partners, Inc.

Introduction

Challenges

Use Case

Results

Company Profile

About Backline

Clarity Surgical And Weight Loss Solutions

Introduction

Challenges

Use Case

Results

Company Profile

About Backline

Can you describe a time when a DrFirst product helped to avoid an Adverse Drug Event?

During the COVID-19 Pandemic, have you used Backline to:

More to Explore

About DrFirst

DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.