TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »

1,754 Customers Surveyed

14,443 Data Points Collected

137 Published TechFacts

7 Published Charts

56 Published Case Studies

Selected Research Highlights

DrFirst Case Study

Small Business Healthcare Company


This case study of a small business healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


This organization evaluated and ultimately selected Backline to:

  • To communicate more securely
  • To accelerate clinical workflows
  • To address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

  • Facilitates communication
  • Provides notifications of patient admissions
  • Securely shares PHI (documents, files, images, etc.)

Outside the organization, Backline supports:

  • Secure communications with caregivers and families

Key Features:

  • HIPAA-compliant text chat


This organization uses Backline to coordinate care with the following:

  • Departments within their organization (nurses, doctors, EMS, ED, etc.)
  • Primary care physicians
  • Skilled nursing facilities
  • Long-term care facilities

Backline Customer Research

During the COVID-19 Pandemic, have you used Backline to:

During the COVID-19 Pandemic, have you used Backline to:

Manage change and communicate to staff
Improve care coordination between units
Limit staff and patient exposure by utilizing Telehealth capabilities
Manage and optimize ED throughput
Improve communications with EMS transporting patients to ER – etc

Backline Customer Testimonial

Have you expanded your use of Backline since you first implemented it? If so, in what way?

Absolutely! The implementation was successful and it has launched since then with managers looking to Backline to solve workflow/communication issues. It has been wonderful to see the concepts that have been brought forward and implemented. I had 2 new workflows this week!

Carrie Main, Director Health Information Systems, Ringgold County Hospital

MedHx Case Study

Memorial Healthcare System Identifies and Avoids Duplicate Medication Therapies for HFrEF Patients, Avoiding ADE with Technology


This case study of Memorial Healthcare System is based on a December 2021 survey of MedHx customers by TechValidate, a third-party research service.

“A beta-blocker with mortality benefit was ordered upon discharge for a HFrEF [heart failure with reduced ejection fraction] patient, and the medication was picked up by the patient. However, there was overlap with a previously ordered beta-blocker. I was able to identify the overlap and prompt the patient whether they were taking both. Patient confirmed they were taking both and the software enabled me to prevent a duplication of therapy.” 

Perry T, Pharmacist, Memorial Healthcare System 


The business challenges that led Memorial Healthcare System to evaluate and ultimately select MedHx:

  • Patients not taking medications as directed
  • Duplicate medications

The primary sources of readmissions:

  • Difficulty following home care and/or complications from home care

Use Case

Most effective methods or tools when helping their patients adhere to their treatment plans:

  • MedHx Companion
  • Interviews with patients and family members


Memorial Healthcare System achieved the following results with MedHx:

  • Feels their patient records are 85% complete

Backline Customer Testimonial

Have you expanded your use of Backline since you first implemented it? If so, in what way?

Communication from our COVID Alternate Care Site Tent to our Emergency Department and Emergency Department Registration. The camera is used to take a picture of MD orders for COVID testing securely and sent to the department to be scanned into the medical record. Also utilized for driver’s license scanning.

Carol Smith, Clinical Manager, East Tennessee Children's Hospital

Backline Customer Research

How satisfied are you with the following features?

Extremely satisfied Very satisfied Satisfied Not satisfied

HIPAA-compliant text chat
File sharing
Electronic forms and signature
Drivers license scanning for medication history
Automated clinical notifications
Audio calls
Video calls
Patient-centered chat
Masked caller ID

More to Explore

About DrFirst

DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.