TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »

504 Customers Surveyed

4,256 Data Points Collected

126 Published TechFacts

7 Published Charts

35 Published Case Studies

Selected Research Highlights

Backline Customer Research

How satisfied are you with the following features?

Extremely satisfied Very satisfied Satisfied Not satisfied

HIPAA-compliant text chat
Video calls
Audio calls
Patient-centered chat
File sharing
Electronic forms and signature
Masked caller ID
Drivers license scanning for medication history
Automated clinical notifications

MedHx Customer Satisfaction Rating

A Pharmacist at a large enterprise healthcare company would be very likely to recommend MedHx for this reason:

Availability of prescription history is vital to caring for our patients in our hospital.

Backline Customer Research

During the COVID-19 Pandemic, have you used Backline to:

During the COVID-19 Pandemic, have you used Backline to:

Manage change and communicate to staff
Improve care coordination between units
Limit staff and patient exposure by utilizing Telehealth capabilities
Manage and optimize ED throughput
Improve communications with EMS transporting patients to ER – etc

DrFirst Case Study

Care Cloud Corp


This case study of CareCloud Corp is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

“Our customers have requested direct access to states’ Prescription Drug Monitoring Program (PDMP) data. Our partnership with DrFirst has allowed us to deliver this functionality—integrated in their workflows—to our clients.”


The business challenge and key driver that led the profiled company to evaluate and ultimately select DrFirst was their need to meet regulatory compliance and quality measures.

Use Case

The key features and functionalities of DrFirst that the surveyed company uses:

  • Pre-built integrations and APIs has brought value to their organization
  • Leveraging DrFirst integrations has helped their organization to achieve regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)
  • As a result of partnering with DrFirst, this organization has been able to focus on bringing in new sources of incremental revenue.
  • Results

    The surveyed company achieved the following results with DrFirst:

    • What they achieved by leveraging the DrFirst platform:
      • Reduced or eliminated development costs and/or resources
      • Improved overall functionality of the solution
      • Met regulatory compliance and quality measures
    • The surveyed company agreed with the following statements regarding DrFirst APIs:
      • Meets their expectations
      • Documentation is easy to understand and follow
      • Reduces development burdens
      • Enabled a better solution than originally envisioned
      • Integration consulting services improved the end-product
    • The surveyed company agreed with the following:
      • Partnership with DrFirst enhanced their company mission and product value
    • Areas of DrFirst solution capabilities they are most excited to move forward:
      • Automated patient-facing engagement services to improve medication adherence

    MedHx Case Study

    Prairie Lakes Healthcare Prevents Medication Errors and Decreases Patient’s Length of Stay with MedHx


    This case study of Prairie Lakes Healthcare is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.

    “MedHx has improved our ability to reduce Adverse Drug Events (ADEs). We are now getting more accurate medication history versus what the patient and family could report.”

    “Starting with the correct med rec at admission prevents medication errors and decreases a patient’s length of stay.”

    —Sara Spilde, Director of Pharmacy, Prairie Lakes Healthcare


    The business challenges that led the profiled company to evaluate and ultimately select MedHx:

    • Main reasons for implementing MedHx at their organization:
      • To use as part of overall efforts to improve medication reconciliation

    Before implementing MedHx it typically took 60 minutes or more to collect, verify, and document a patient’s medication history.

    Use Case

    Satisfaction with the implementation of MedHx at their facility:

    • Knowledge and performance of the implementation team
    • Implementation team’s understanding of their clinical workflow needs
    • Process to benchmark satisfaction and identify key performance indicators prior to go live
    • Implementation team’s availability to answer questions and ability to solve problems in a timely manner
    • Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs


    After implementing MedHx with SmartSig, they are able to receive uo to 25% more patient medication history.

    After implementing MedHx it typically takes 30-44 minutes to collect, verify, and document a patient’s medication history.

    The value of MedHx to each of the different user roles at their hospital:

    • Pharmacy: Very valuable
    • Nursing: Very valuable
    • Doctors: Very valuable
    • Informatics: Valuable
    • Clinical leadership: Valuable

    Backline Customer Testimonial

    What has been the greatest benefit your organization has realized by using Backline?

    Backline enables HIPAA Compliant texting and communication between our team and our LTC facility.

    Sam Stoddard, Practice Administrator, Homestead

    More to Explore

    About DrFirst

    DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.

    DrFirst Website   DrFirst Website