Introduction
This case study of William Newton Hospital is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.
MedHx Case Study
This case study of William Newton Hospital is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.
“MedHx has improved our ability to reduce Adverse Drug Events (ADEs). We use the days supply to calculate how a patient should take their meds. Many times they tell us incorrectly on the initial interview and when we ask them again using the MedHx information they realize they have mixed it up with other medications.”
“It has helped us to avoid some serious errors with coumadin.”
Kelle Thompson, Director of Pharmacy, William Newton Hospital
Main reasons for implementing MedHx at their organization:
Before implementing MedHx it typically took 15-29 minutes to collect, verify, and document a patient’s medication history.
“MedHx gives us a place to start when a patient knows nothing about their medications.”
Satisfaction with the implementation of MedHx at their facility:
The value of MedHx to each of the different user roles at their hospital:
After implementing MedHx with SmartSig, they are able to receive 25-50% more patient medication history.
After implementing MedHx it typically takes less than 15 minutes to collect, verify, and document a patient’s medication history.
MedHx Case Study
This case study of Prairie Lakes Healthcare is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.
“MedHx has improved our ability to reduce Adverse Drug Events (ADEs). We are now getting more accurate medication history versus what the patient and family could report.”
“Starting with the correct med rec at admission prevents medication errors and decreases a patient’s length of stay.”
—Sara Spilde, Director of Pharmacy, Prairie Lakes Healthcare
The business challenges that led the profiled company to evaluate and ultimately select MedHx:
Before implementing MedHx it typically took 60 minutes or more to collect, verify, and document a patient’s medication history.
Satisfaction with the implementation of MedHx at their facility:
After implementing MedHx with SmartSig, they are able to receive uo to 25% more patient medication history.
After implementing MedHx it typically takes 30-44 minutes to collect, verify, and document a patient’s medication history.
The value of MedHx to each of the different user roles at their hospital:
MedHx Case Study
This case study of Regional Health is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.
MedHx has increased our capacity while providing an accurate and very thorough med list.
- Dana Darger, Director of Pharmacy, Regional Health
Main reasons for implementing MedHx at their organization:
Before implementing MedHx it typically took 15-29 minutes to collect, verify, and document a patient’s medication history.
Level of satisfaction with the implementation of MedHx at their facility:
After implementing MedHx with SmartSig, they are able to receive 25-50% more more patient medication history.
After implementing MedHx it typically takes less than 15 minutes to collect, verify, and document a patient’s medication history.
The value of MedHx to each of the different user roles at their hospital:
Backline Case Study
This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Yes, we have added teleconferencing. Initially it was secure texting.”
“With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”
“Better patient care coordination.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
MedHx Case Study
This case study of Marshall Medical Centers is based on a July 2020 survey of MedHx customers by TechValidate, a 3rd-party research service.
“We have already recommended MedHx to other hospitals.”
“By using MedHx with SmartSig we are spending less time gathering, confirming and documenting a home medication list.”
“MedHx has improved our ability to reduce Adverse Drug Events (ADEs).”
- Jeff Stuart, Clinical Analyst, Marshall Medical Centers
Main reasons for implementing MedHx at their organization:
Before implementing MedHx it typically took 45-59 minutes to collect, verify, and document a patient’s medication history.
Satisfaction with the implementation of MedHx at their facility:
Value of MedHx to each of the different user roles at their hospital:
After implementing MedHx with SmartSig, they are able to receive 0-25% more more patient medication history.
After implementing MedHx it typically takes 15-29 minutes to collect, verify, and document a patient’s medication history.
Backline Case Study
This case study of Homestead is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
We have been impressed with Backline’s Texting Features. The greatest benefits to having Backline live at our organization are HIPPA compliant texting and improved communications between our team and our LTC facility."
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Stillwater Medical Center is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Ringgold County Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Great product, efficient workflows, and DrFirst’s support team is always helpful. It’s a very affordable solution.”
“The implementation of Backline was successful and it has launched since then with managers looking to Backline to solve workflow/communication issues. It has been wonderful to see the concepts that have been brought forward and implemented. I had 2 new workflows this week!”
“One of the best things about using Backline has been a reduction in overhead paging to lessen the anxiety of patients and quietness of the hospital.
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of East Tennessee Children’s Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We use BAckline fpr communication from our Covid Alternate Care Site Tent to our Emergency Department and Emergency Department Registration. The camera on a clinician’s phone is used to take pictures of MD orders for Covid testing securely and sent to the department to be scanned into the medical record. We also utilize Backline for driver’s license scanning for a quick view into a patient’s medication history.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Deborah Heart & Lung Center is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We’ve improved communication across departments with Backline.”
The business challenges that led the profiled organization to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed organization uses:
The surveyed organization achieved the following results with Backline:
Backline Case Study
This case study of Asti’s South Hills Pharmacy is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
Backline has been very helpful to my operations – we currently recommend Backline regularly. It’s efficient and helps with internal communication as well as provider care coordination."
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of HospiScript is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Backline is a very easy system to work with. It gets a lot of things done and it reduces e-mail traffic.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
Backline is user friendly, for a variety of user types. My role is primarily responsible for teaching and training field nurses and Backline is one of our programs which people catch quickly on to navigating. It facilitates communication in a secure method with a variety of communication types.
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of My Centric Healthcare is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Our coordination of care is excellent. The whole team is kept informed and up-to-date on anything happening with our patients.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of a medium enterprise healthcare company is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Backline’s ease of use has been a primary reason for our satisfaction. We use HIPAA compliant texting and video conferencing for face-to-face regulatory compliance within our hospice organization and for Palliative care and visiting physician practices during the pandemic.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Clarity Surgical and Weight Loss Solutions is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Our team can communicate PHI safely and fast even when we are at different hospitals and locations.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of One Community Hospice & Palliative Care is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We’ve expanded our use of Backline from secure texting to telehealth video calls and masked caller id for when providers need to call patients from their personal device.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Catawba Valley Medical Center is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Overall Backline has been very reliable and I really like that you can see when the end user has viewed a message.”
“Backline has increased provider to nurse communication with secure texting. Our team is seeing quicker responses now.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of United Physicians, PC is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We’ve expanded our use of Backline because of increased interest and support by payors.”
“Improving care coordination between providers and care managers that provide care to the same patient has been the greatest benefit that we’ve seen from Backline.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Three Rivers Health is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We’ve expanded our use of Backline to our Rehab department.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Bingham Memorial Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We continue using Backline across the facility. Our nursing team does not use it as much as we would like, however, we are working on improving that in time.”
“Group chat, 1-1 secure messaging, and alerts on results & discharges have been the biggest benefits from Backline at our organization.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Frederick Health Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Yes, we implemented the Nurse Call system to Backline integration. Staff Assignments entered in Nurse Call flows to Backline. Clinicians assigned to the patient appear in Backline as primary caregivers. Also implemented Active Directory integration. Recently implemented Video Chat.”
“Most recently, during the COVID-19 crisis no visitors were permitted at the hospital and video chat provided patients and families an opportunity to communicate and interact. Video Chat was also valuable for patients and caregivers to provide remote care while safely interacting.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of a large enterprise healthcare company is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Backline made it easy to communicate failed prescriptions to providers.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
Level of satisfaction with the following Backline features:
Backline Case Study
This case study of Star Valley Health is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Great functionality and excellent support."
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Duncan Regional Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“We have expanded our use to include ALL providers in our area that send or receive patient referrals, information, etc. to help monitor and navigate the COVID pandemic.”
Roger Neal, COO, Duncan Regional Hospital
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
Backline Case Study
This case study of Clarian Health Partners, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
“Backline is easily accessible and benefits both the nurse and the patient. It helps us provide better patient care. It is so easy for the nurse to get a hold of the provider, rather than paging them and wait for a call back.”
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline: