TechValidate Research on DrFirst

DrFirst Case Study

Small Business Government Company


This case study of a small business government company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


This organization evaluated and ultimately selected Backline to:
- Improve patient engagement
- Streamline post-care outreach and education
- Add or improve telehealth capabilities

Use Case

Inside the organization, Backline:
- Facilitates communication
- Enhances care coordination among teams and departments.

Outside the organization, Backline supports:
- Telehealth visits and virtual consultations with patients
- Secure communications with caregivers and families
- Coordination of care with external providers

Key Features:
- HIPAA-compliant text chat
- Telehealth or video calls
- Audio calls
- Patient-centered chat
- Electronic forms and e-signature


This organization uses Backline to coordinate care with the following:
- Departments within their organization (nurses, doctors, EMS, ED, etc.)
- Patients and their families

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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