TechValidate Research on SolarWinds

279 Case Studies – Page 9 of 10


Case Study: Department of Education

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • We had Cisco LMS 4.0, but the other Engineers in my group recommended Solarwinds and got it.

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved configuration management
    • Deployed network changes faster with less risk
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 9 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Colleague recommendation

Case Study: US Army

“SolarWinds is easy to manage and update. The software meets our security requirements.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Had inadequate automation of compliance reporting

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
    • Cybersecurity
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products across whole agency.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server, application or database health

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved configuration management
    • Improved log tracking and management
    • Provided better service levels to the agency
    • Deployed network changes faster with less risk
    • Improved security and reduced threat vulnerability
    • Improved NIST FISMA / DISA STIGS compliance
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • User Device Tracker
    • Virtualization Manager
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Log & Event Manager
    • Network Topology Mapper
    • DameWare Remote Support
  • Realized a return on investment payback period of 0-3 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Integration with other SolarWinds’ products
    • Best value

Case Study: US Navy

“We like the Network Configuration Manager. It helps tremendously to be able to configure multiple devices remotely and simultaneously.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Remote Support and IT Troubleshooting Tools
    • Database Management and Performance
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server, application or database health
    • To support end-users and systems from a central location

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
    • Provided better service levels to the agency
    • Deployed network changes faster with less risk
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 7 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Web Performance Monitor
    • NetFlow Traffic Analyzer
    • IP Address Manager
    • Log & Event Manager
  • Purchased their SolarWinds’ products because of:
    • Multi-vendor support
    • Scalability / ability to support our growth
    • Colleague recommendation

Case Study: Computer Sciences Corporation

“Based on our production environment, we used the tool based on the customer requirement. In this way, we are truly satisfied with the tool and the support services rendered by SolarWinds.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • We used the SolarWinds Engineers Toolset for IP inventory.

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Improved configuration management
    • Deployed network changes faster with less risk
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Engineer’s Toolset
  • Realized a return on investment payback period of 0-3 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Best value

Case Study: International Intergovernmental Organisation

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

  • Achieved the following with SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Deployed network changes faster with less risk
  • Rated their satisfaction with SolarWinds’ products as 9 out of 10.
  • Their favourite SolarWinds products are:
    • NetFlow Traffic Analyzer
    • IP Address Manager
    • Log & Event Manager
    • Engineer’s Toolset
    • DameWare Remote Support
    • Kiwi Syslog Server
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Colleague recommendation

Case Study: EU Government Division

“These two SolarWinds tools provide some nice details about our network.”

Challenges

  • Faced the following IT challenge prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance

Results

  • Achieved the following with SolarWinds’ products:
    • Improved resolution rates for networking issues
  • Their favourite SolarWinds products are:
    • Network Performance Monitor
    • User Device Tracker
  • Realised a return on investment payback period of 4-6 months with SolarWinds’ products.

Case Study: Hellenic Ministry of Citizen Protection (Greek Ministry of Interior)

“SolarWinds is easy to configure, provides a very quick view of my network’s health, and offers very important info from all the devices.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • SAM,IPAM,VIRTUALIZATION,NETFLOW
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved log tracking and management
    • Provided better service levels to the agency
  • Rated their satisfaction with SolarWinds’ products as 9 out of 10.
  • Their favourite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • VoIP & Network Quality Manager
    • IP Address Manager
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Scalability / ability to support our growth
    • Colleague recommendation

Case Study: UK National Health Service

“SolarWinds products are most linked to my job.”

Challenges

  • Faced the following IT challenge prior to implementing SolarWinds’ products:
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Systems Management
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Improved resolution rates for networking issues
    • Provided better service levels to the agency
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Their favourite SolarWinds products are:
    • Server & Application Monitor
    • Virtualization Manager
    • Storage Resource Manager

Case Study: UK National Health Service

“Easy to learn and get to grips with.”

“SolarWinds visualises the status of our systems.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages
    • Lacked visibility into system / server health
    • Had difficulty determining whether a security incident occurred and what happened during the breach

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Database Management and Performance
  • Uses SolarWinds’ products combination / varies by product.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Increased productivity of IT staff
  • Their favourite SolarWinds products are:
    • Network Performance Monitor
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Best value

Case Study: Capita – National Government Integrator

“Better visibility of our network environment.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds product:
    • Network Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved log tracking and management
    • Provided better service levels to the agency
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Their favourite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor
    • Web Performance Monitor
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds’ products because of:
    • Cost effectiveness
    • Integration with other SolarWinds’ products
    • Scalability / ability to support our growth

Case Study: UK National Health Service

“These are the SolarWinds products that we use most of the time and have implemented most. They provide us with the most useful information.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
  • Uses SolarWinds’ products across whole agency.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server, application or database health
    • To support end-users and systems from a central location

Results

  • Achieved the following with SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Their favourite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • Virtualization Manager
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / ability to support our growth

Case Study: Welsh National Government

Challenges

  • Faced the following IT challenge prior to implementing SolarWinds’ products:
    • Didn’t have the tools to troubleshoot network problems or outages

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Provided better service levels to the agency
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 7 out of 10
  • Their favourite SolarWinds products are:
    • Network Performance Monitor
    • Web Performance Monitor
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Integration with other SolarWinds’ products

Case Study: UK National Health Service

Challenges

  • Faced the following IT challenge prior to implementing SolarWinds’ products:
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds product:
    • Database Management and Performance
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Provided better service levels to the agency
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Their favourite SolarWinds product is:
    • Database Performance Analyzer
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Scalability / ability to support our growth

Case Study: UK Government Charity Trust

“SolarWinds tools provide the information that we are looking for.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Their favourite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / ability to support our growth

Case Study: Irish Department of Defence

“SolarWinds is our only product.”

Challenges

  • Faced the following IT challenge prior to implementing SolarWinds’ products:
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds product:
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • Support end-users and systems from a central location

Results

  • Achieved the following with SolarWinds’ products:
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 7 out of 10.
  • Their favourite SolarWinds product is:
    • DameWare Remote Support

Case Study: International Intergovernmental Organisation

“SolarWinds has helped us with traffic monitoring and troubleshooting issues related to IP conflicts over the network.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds product:
    • Network Management
  • Uses SolarWinds’ products within department / location
  • Leverages SolarWinds’ products in order to:
    • Monitor network performance
    • Troubleshoot network problems or outages
    • Monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved log tracking and management
  • Rated their satisfaction with SolarWinds’ products as 7 out of 10.
  • Their favourite SolarWinds products are:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • IP Address Manager
  • Realised a return on investment payback period of 7-9 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Colleague recommendation

Case Study: UK National Health Service

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds product:
    • Database Management and Performance
  • Uses SolarWinds’ products across whole agency
  • Leverages SolarWinds’ products in order to:
    • To monitor system / server, application or database health

Results

  • Achieved the following with SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Provided better service levels to the agency
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10
  • Their favourite SolarWinds product is:
    • Database Performance Analyzer
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Colleague recommendation

Case Study: Health and Human Services

“Web help desk is the only product we have.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Had inadequate automation of compliance reporting
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds products:
    • Systems Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To support end-users and systems from a central location

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Provided better service levels to the agency
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Web Help Desk
  • Purchased their SolarWinds’ products because of:
    • Best value

Case Study: US Navy

“SolarWinds has great ease of use and configuration.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Had inadequate automation of compliance reporting

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Remote Support and IT Troubleshooting Tools
    • Configuration Management
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency
  • Leverages SolarWinds’ products in order to:
    • Monitor network performance
    • Troubleshoot network problems or outages
    • Resolve configuration issues
    • Monitor system / server, application or database health
    • Monitor security incidents and vulnerabilities and improve compliance

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved configuration management
    • Improved log tracking and management
    • Deployed network changes faster with less risk
    • Improved security and reduced threat vulnerability
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10
  • Agrees the following are their favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products
    • Scalability / ability to support our growth

Case Study: US Navy

“SolarWinds makes my job a lot easier in monitoring switches and tracking endpoints.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Database Management and Performance
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • Monitor network performance
    • Troubleshoot network problems or outages
    • Resolve configuration issues
    • Support end-users and systems from a central location

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Improved configuration management
    • Improved log tracking and management
    • Provided better service levels to the agency
    • Deployed network changes faster with less risk
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • User Device Tracker
    • Log & Event Manager
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Scalability / ability to support our growth
    • Colleague recommendation

Case Study: US Department of Defense

Challenges

  • Faced the following IT challenge prior to implementing SolarWinds’ products:
    • Had inadequate automation of compliance reporting

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • Monitor network performance
    • Troubleshoot network problems or outages
    • Resolve configuration issues
    • Monitor system / server, application or database health

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following is their favorite SolarWinds’ product:
    • Network Configuration Manager
  • Purchased their SolarWinds’ product because of:
    • Multi-vendor support

Case Study: US Department of State

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
    • Remote Support and IT Troubleshooting Tools
    • Database Management and Performance
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Leverages SolarWinds’ products in order to:
    • Monitor network performance
    • Monitor system / server, application or database health

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Improved resolution rates for networking issues
    • Provided better service levels to the agency
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Agrees the following are their favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • User Device Tracker
    • Engineer’s Toolset
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Best value

Case Study: US Army

“SolarWinds’ Universal Device Poller is a great custom resource that provides me with more visibility.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • Monitor network performance
    • Troubleshoot network problems or outages
    • Resolve configuration issues
    • Monitor system / server, application or database health

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
    • Improved NIST FISMA / DISA STIGS compliance
  • Rated their satisfaction with SolarWinds’ products as 9 out of 10.
  • Agrees the following are their favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • User Device Tracker
    • VoIP & Network Quality Manager
    • Engineer’s Toolset
    • DameWare Remote Support
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Scalability / ability to support our growth
    • Colleague recommendation

Case Study: US Army

“SolarWinds’ Kiwi Syslog Server is an amazing tool for very low-intrusion log collection with alerts. We use it on a “console station” in our NOC which is connected to a large TV. During the course of the day there is generally a technician nearby."

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages
    • Lacked visibility into system / server health
    • Had difficulty determining whether a security incident occurred and what happened during the breach
    • Had inadequate automation of compliance reporting
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds product:
    • Network Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • Monitor network performance
    • Troubleshoot network problems or outages
    • Resolve configuration issues
    • Monitor system / server, application or database health

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
    • Deployed network changes faster with less risk
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Agrees the following are their favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
  • Purchased their SolarWinds products because of:
    • Cost effectiveness
    • Scalability / ability to support our growth
    • Approved software list

Case Study: US Department of Justice

“Netflow provides a quick view as to what is using bandwidth at a location. The other tools provide easy support for troubleshooting network issues.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 9 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
    • Kiwi Syslog Server
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support

Case Study: US Army

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
  • Uses SolarWinds’ products combination / varies by product.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
    • Deployed network changes faster with less risk
    • Increased productivity of IT staff
    • Improved NIST FISMA / DISA STIGS compliance
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • IP Address Manager
    • Engineer’s Toolset
    • DameWare Remote Support
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds’ products

Case Study: US Department of the Interior

“SolarWinds helps us provide solutions to issues we would otherwise not be able to support.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Didn’t have the tools to troubleshoot network problems or outages
    • Had inadequate automation of compliance reporting
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds products:
    • Systems Management
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To support end-users and systems from a central location

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Improved security and reduced threat vulnerability
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Patch Manager
    • DameWare Remote Support
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Cost effectiveness
    • Experience with other SolarWinds’ products
    • Scalability / ability to support our growth

Case Study: US Department of Transportation

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server, application or database health

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Provided better service levels to the agency
  • Rated their satisfaction with SolarWinds’ products as 9 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • DameWare Remote Support
  • Purchased their SolarWinds’ products because of:
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Colleague recommendation

Case Study: US Air Force

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into system/server health
    • Had inadequate automation of compliance reporting

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server, application or database health

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
    • Deployed network changes faster with less risk
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Configuration Manager
    • User Device Tracker
    • IP Address Manager
    • Network Topology Mapper
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products
  • Purchased their SolarWinds’ products because of:
    • Cost effectiveness
    • Experience with other SolarWinds’ products
    • Integration with other SolarWinds’ products

Case Study: US Army

“Performance and results.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
  • Uses SolarWinds’ products across whole agency
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
  • Rated their satisfaction with SolarWinds’ products as 9 out of 10
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
  • Realized a return on investment payback period of 0-3 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness



More Research on SolarWinds