Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health
- Had difficulty determining whether a security incident occurred and what happened during the breach
- Had inadequate automation of compliance reporting
- Had difficulty providing end-user and systems support from a central location
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Cybersecurity
- Remote Support and IT Troubleshooting Tools
- Uses SolarWinds’ products within department / location.
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To support end-users and systems from a central location
Results
- Realized the following benefits by using SolarWinds’ products:
- Improved resolution rates for networking issues
- Improved configuration management
- Provided better service levels to the agency
- Deployed network changes faster with less risk
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
- Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- Patch Manager
- NetFlow Traffic Analyzer
- Engineer’s Toolset
- DameWare Remote Support
- Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Multi-vendor support
- Experience with other SolarWinds’ products
- Integration with other SolarWinds’ products
- Best value
