Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health
Use Case
- Regularly uses the following SolarWinds product:
- Network Management
- Uses SolarWinds’ products within department / location.
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To monitor system / server, application or database health
Results
- Achieved the following with SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved log tracking and management
- Provided better service levels to the agency
- Rated their satisfaction with SolarWinds’ products as 8 out of 10.
- Their favourite SolarWinds products are:
- Network Performance Monitor
- Server & Application Monitor
- Web Performance Monitor
- NetFlow Traffic Analyzer
- Purchased their SolarWinds’ products because of:
- Cost effectiveness
- Integration with other SolarWinds’ products
- Scalability / ability to support our growth
