TechValidate Research on SolarWinds

14 Charts


SolarWinds Customer Research

Security Skill Level After Using SolarWinds

After utilizing SolarWinds security products, how do you assess your skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents?

1 – no security knowledge: 1%
2: 3%
3 – medium knowledge: 45%
4: 44%
5 – security expert: 7%

SolarWinds Customer Research

46% of Respondents Implemented SolarWinds in 2 Weeks or Less

How long did it take you to implement your SolarWinds security products?

Less than one week
24%
1 – 2 weeks
22%
3 – 4 weeks
26%
5 – 8 weeks
12%
3 – 4 months
5%
More than 4 months
10%

SolarWinds Customer Research

49% of Respondents Experienced a Drop in MTTR by 11% or More

Since you started using SolarWinds products, have you had a reduction in mean time to resolution (MTTR) for security incidents?

Yes, by more than 40% annually: 9%
Yes, by 31 – 40% annually: 2%
Yes, by 21 – 30% annually: 18%
Yes, by 11 – 20% annually: 20%
Yes, by 1 – 10% annually: 30%
No reduction in MTTR: 20%

SolarWinds Customer Research

30% of Respondents Have Reduced Security Incidents by 11%+

Since you started using SolarWinds products, have you had a reduction in security incidents?

Yes, by more than 40% annually
5%
Yes, by 31 – 40% annually
7%
Yes, by 21 – 30% annually
9%
Yes, by 11 – 20% annually
9%
Yes, by 1 – 10% annually
28%
No reduction in incidents
42%

SolarWinds Customer Research

55% of Respondents Saved 6+ Hours/Week

How much time have the SolarWinds security products you use saved your team when reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.)?

1 – 5 hours per week: 45%
6 – 10 hours per week: 26%
11 – 20 hours per week: 13%
21 – 30 hours per week: 13%
31 – 40 hours per week: 0%
> 40 hours per week: 3%

SolarWinds Customer Research

65% of Respondents Saved 6+ Hours/Week

How much time have the SolarWinds security products you use saved your team when protecting data and assets and responding to security incidents?

1 – 5 hours per week: 35%
6 – 10 hours per week: 31%
11 – 20 hours per week: 18%
21 – 30 hours per week: 10%
31 – 40 hours per week: 0%
> 40 hours per week: 6%

SolarWinds Customer Research

Security Skill Level Prior to Using SolarWinds

Prior to using SolarWinds security products, what was your skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents?

1– no security knowledge: 2%
2: 22%
3 - medium knowledge: 52%
4: 21%
5 – security expert: 3%

SolarWinds Government Customer Research

State, Local, and Education Customer Users

With which category of SolarWinds’ products are you a regular user?

Network Management
69%
Systems, Application, Server, and Storage Monitoring
49%
Remote Support and IT Help Desk
17%
Database Management and Performance
17%
Security and Compliance
9%

SolarWinds Government Customer Research

National Government Key Selection Factors

What were the key factors for selecting your SolarWinds products?

Ease of use
61%
Cost effectiveness
39%
Multi-vendor support
44%
Experience with other SolarWinds’ products
28%
Integration with other SolarWinds’ products
22%
Best value
22%
Scalability / ability to support our growth
39%
Colleague recommendation
11%
Other
11%

SolarWinds Government Customer Research

What type of results were you able to produce using SolarWinds products?

Able to correlate network, server, and application issues to resolve performance problems
47%
Improved resolution rates for networking performance and capacity issues
53%
Improved configuration management
45%
Improved system and application monitoring and troubleshooting
51%
Provide better service levels to the agency
33%
Improved log tracking and management
31%
Increased productivity of IT staff
36%
Improved NIST FISMA / RMF / DISA STIGS compliance
33%
Other
5%

SolarWinds Government Customer Research

What was the return on investment payback period for your SolarWinds’ products?

0-3 months: 28%
4-6 months: 35%
7-9 months: 2%
10-12 months: 11%
Greater than 12 months: 24%

SolarWinds Customer Research

What type of results were you able to produce using SolarWinds’ products?

Able to correlate network, server, and application issues to resolve performance problems
45%
Improved resolution rates for networking issues
39%
Improved configuration management
63%
Improved log tracking and management
32%
Provide better service levels to the agency
32%
Able to deploy network changes faster with less risk
32%
Improved security and reduced threat vulnerability
16%
Increased productivity of IT staff
58%
Improved NIST FISMA / DISA STIGS compliance
16%

SolarWinds Government Customer Research

What were the key factors for selecting SolarWinds’ over other monitoring products?

Ease of use
65%
Cost effectiveness
38%
Multi-vendor support
38%
Experience with other SolarWinds’ products
37%
Integration with other SolarWinds’ products
24%
Best value
24%
Scalability / ability to support our growth
30%
Colleague recommendation
19%
Other
9%

National Government Selection Factors

What were the key factors for selecting your SolarWinds’ products?

Ease of use
65%
Multi-vendor support
35%
Experience with other SolarWinds’ products
30%
Colleague recommendation
30%
Cost effectiveness
25%
Scalability / ability to support our growth
25%
Integration with other SolarWinds’ products
20%
Best value
10%



More Research on SolarWinds