TechValidate Research on SolarWinds

These pages present data that TechValidate has sourced via direct research with verified customers and users of SolarWinds. TechValidate stands behind the authenticity of all published data. Learn more »



1,060 Customers Surveyed

7,969 Data Points Collected

548 Published TechFacts

16 Published Charts

287 Published Case Studies



Featured Research Collections for SolarWinds

Curated collections and slideshows of TechValidate research data on SolarWinds.



Selected Research Highlights


SolarWinds Case Study

Michigan Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of determining whether a security incident occurred and what happened during the breach

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Security and compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To support end-users and systems from a central location
    • To plan for network and datacenter modernizations
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts

SolarWinds Government Customer Testimonial

City University of New York Testimonial

Web Performance Monitor is my favorite – the fact we can disprove a user saying an application doesn’t work, just gives me the warm and fuzzies.

Alan Kok, IT Manager, CUNY

SolarWinds Government Customer Research

National Government Key Selection Factors

What were the key factors for selecting your SolarWinds products?

Ease of use
61%
Cost effectiveness
39%
Multi-vendor support
44%
Experience with other SolarWinds’ products
28%
Integration with other SolarWinds’ products
22%
Best value
22%
Scalability / ability to support our growth
39%
Colleague recommendation
11%
Other
11%

SolarWinds Customer Fact

What IT challenges has your organization faced?

A public school district was challenged with lack of visibility into the problems leading to network performance or capacity issues prior to implementing SolarWinds products.

SolarWinds Government Case Study

Government Contractor Case Study

Introduction

This case study of a Fortune 500 telecommunications services company is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I have relied on SolarWinds data since 2005 for all my network design work.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location
    • Difficulty assessing and remediating our vulnerabilities
    • Difficulty planning for network and datacenter modernizations

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Security and compliance
    • NTM, NCM, NPM, IPAM, VQM
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 10,001 – 40,000 objects.

Results

The surveyed company achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Engineer’s Toolset
    • Network Topology Mapper
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value
    • Scalability / Able to support our growth
      s

SolarWinds Government Customer Research

State, Local, and Education Customer Users

With which category of SolarWinds’ products are you a regular user?

Network Management
69%
Systems, Application, Server, and Storage Monitoring
49%
Remote Support and IT Help Desk
17%
Database Management and Performance
17%
Security and Compliance
9%


More to Explore



About SolarWinds

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to government and education to monitor agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.

  SolarWinds Website