TechValidate Research on SolarWinds

These pages present data that TechValidate has sourced via direct research with verified customers and users of SolarWinds. TechValidate stands behind the authenticity of all published data. Learn more »



841 Customers Surveyed

6,503 Data Points Collected

368 Published TechFacts

14 Published Charts

279 Published Case Studies



Featured Research Collections for SolarWinds

Curated collections and slideshows of TechValidate research data on SolarWinds.



Selected Research Highlights


SolarWinds US Department of Interior Customer Testimonial

With NPM/NCM/SAM, I can monitor and manage network devices and servers from one location. With Dameware, I can also remotely access workstations and servers. With IPAM, I can keep track of IP addresses and check for unknown devices.

Network Administrator, Federal Government

SolarWinds Customer Research

30% of Respondents Have Reduced Security Incidents by 11%+

Since you started using SolarWinds products, have you had a reduction in security incidents?

Yes, by more than 40% annually
5%
Yes, by 31 – 40% annually
7%
Yes, by 21 – 30% annually
9%
Yes, by 11 – 20% annually
9%
Yes, by 1 – 10% annually
28%
No reduction in incidents
42%

SolarWinds Government Customer Research

What was the return on investment payback period for your SolarWinds’ products?

0-3 months: 28%
4-6 months: 35%
7-9 months: 2%
10-12 months: 11%
Greater than 12 months: 24%

SolarWinds Government Case Study

Department of Interior Case Study

Introduction

This case study of a federal government is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“SolarWinds gives us insight into our network and performance.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Security and compliance
    • Remote Support and IT Help Desk
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor security incidents and vulnerabilities and improve compliance
    • To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Engineer’s Toolset
  • Realized a return on investment payback period of 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

United States Special Operations Command

Introduction

This case study of United States Special Operations Command is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Our favorite SolarWinds products are Network Performance Monitor, Network Configuration Manager, User Device Tracker, and Network Topology Mapper.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Inadequate automation of compliance reporting
    • Lack of Network configuration Management and Device Tracking

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Security and Compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker
    • IP Address Manager
    • Log & Event Manager
    • Network Topology Mapper
  • Realized a return on investment payback period of 10-12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Scalability / ability to support our growth

SolarWinds Customer Satisfaction Rating

Health and Human Services Customer Testimonial

An IT Manager at a federal government would be very likely to recommend SolarWinds for this reason:

SolarWinds products have robust and accurate reporting.



More to Explore



About SolarWinds

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to government and education to monitor agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.

  SolarWinds Website