TechValidate Research on SolarWinds

These pages present data that TechValidate has sourced via direct research with verified customers and users of SolarWinds. TechValidate stands behind the authenticity of all published data. Learn more »



1,018 Customers Surveyed

7,644 Data Points Collected

497 Published TechFacts

14 Published Charts

279 Published Case Studies



Featured Research Collections for SolarWinds

Curated collections and slideshows of TechValidate research data on SolarWinds.



Selected Research Highlights


SolarWinds Government Case Study

United States Postal Service Case Study

Introduction

This case study of United States Postal Service is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“We use your tools to schedule jobs to update configurations on network equipment and monitor traffic flow.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
  • Realized a return on investment payback period of 0-3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value

SolarWinds US Department of Justice Testimonial

NetFlow Traffic Analyzer provides a quick view as to what is using bandwidth at a location. The other tools provide easy support for troubleshooting network issues.

Network Engineer, US Department of Justice

SolarWinds Government Customer Satisfaction Rating

National Institutes of Health Customer Testimonial

An IT/Systems Administrator in the federal government would be very likely to recommend SolarWinds for this reason:

SolarWinds has good tools and good support.

SolarWinds Government Customer Research

State, Local, and Education Customer Users

With which category of SolarWinds’ products are you a regular user?

Network Management
69%
Systems, Application, Server, and Storage Monitoring
49%
Remote Support and IT Help Desk
17%
Database Management and Performance
17%
Security and Compliance
9%

SolarWinds Customer Research

55% of Respondents Saved 6+ Hours/Week

How much time have the SolarWinds security products you use saved your team when reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.)?

1 – 5 hours per week: 45%
6 – 10 hours per week: 26%
11 – 20 hours per week: 13%
21 – 30 hours per week: 13%
31 – 40 hours per week: 0%
> 40 hours per week: 3%

SolarWinds Government Case Study

Higher Education Customer Case Study

Introduction

This case study of a educational institution is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Easy to use and very comprehensive monitoring”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Database Management and Performance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Best value
    • Scalability / Able to support our growth


More to Explore



About SolarWinds

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to government and education to monitor agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.

  SolarWinds Website