TechValidate Research on SolarWinds

These pages present data that TechValidate has sourced via direct research with verified customers and users of SolarWinds. TechValidate stands behind the authenticity of all published data. Learn more »



1,060 Customers Surveyed

7,969 Data Points Collected

548 Published TechFacts

16 Published Charts

287 Published Case Studies



Featured Research Collections for SolarWinds

Curated collections and slideshows of TechValidate research data on SolarWinds.



Selected Research Highlights


SolarWinds Government Case Study

California Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Topology Mapper allows insight into connectivity.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor cloud or hybrid infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • IP Address Manager
    • Network Topology Mapper
  • Realized a return on investment payback period of 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost-effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products

SolarWinds Government Case Study

Florida K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We use Engineer’s Toolset for config and troubleshooting assistance.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Agency use cases for leveraging SolarWinds products:
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Engineer’s Toolset
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • web search

SolarWinds Government Customer Testimonial

State of Iowa Government Testimonial

Database Performance Analyzer helps us to identify queries that have performance issues.

Bob Vipond, Applications/Solutions Team, State of Iowa

SolarWinds Customer Testimonial

SolarWinds products integrate well with each other and provide a single pane of glass view of the environment.

IT/Systems Administrator, State & Local Government

SolarWinds Government Customer Research

What was the return on investment payback period for your SolarWinds’ products?

0-3 months: 28%
4-6 months: 35%
7-9 months: 2%
10-12 months: 11%
Greater than 12 months: 24%

SolarWinds Customer Research

Security Skill Level After Using SolarWinds

After utilizing SolarWinds security products, how do you assess your skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents?

1 – no security knowledge: 1%
2: 3%
3 – medium knowledge: 45%
4: 44%
5 – security expert: 7%


More to Explore



About SolarWinds

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to government and education to monitor agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.

  SolarWinds Website