Original Research on SolarWinds

SolarWinds Customer Research

Security Skill Level After Using SolarWinds

After utilizing SolarWinds security products, how do you assess your skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents?

1 – no security knowledge: 1%

2: 3%

3 – medium knowledge: 45%

4: 44%

5 – security expert: 7%

SolarWinds Customer Testimonial

Florida County Government Customer Use Case

We use SolarWinds for network and systems monitoring and reporting.

— IT/Systems Administrator, State & Local Government

SolarWinds Case Study

Government Integrator Case Study

Introduction

This case study of a medium enterprise aerospace & defense company is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“At the core of our network we are using NPM the most for monitoring our network devices.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

IT challenges their agency faced prior to implementing SolarWinds products:
- Lack of visibility into application or database performance
- The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

Regular user in the following SolarWinds product areas:
- Network management
- Systems, applications, servers, and storage monitoring
- Database Management and Performance
Agency use cases for leveraging SolarWinds products:
- To resolve configuration issues
- To monitor system/server health
- To monitor application and database health
- To troubleshoot across the application stack/infrastructure
They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed company achieved the following results with SolarWinds:

Results they were able to produce using SolarWinds products:
- Improve resolution rates for networking performance and capacity issues
- Improve system and application monitoring and troubleshooting
- Improve NIST FISMA / RMF / DISA STIGS compliance
Favorite SolarWinds products:
- Network Performance Monitor
- Network Configuration Manager
- NetFlow Traffic Analyzer
- Log Analyzer (Log Manager for Orion)
Purchased their SolarWinds products because of:
- Multi-vendor support
- Experience with other SolarWinds products

SolarWinds Government Case Study

Government of Finland

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

Challenges

The business challenge that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

IT challenge their agency faced prior to implementing SolarWinds products:
- Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

Regular user in the following SolarWinds product area:
- Database Management and Performance
Uses SolarWinds products across multiple departments / locations, but not whole agency.
Agency use case for leveraging SolarWinds products:
- To monitor application and database health
Favorite SolarWinds product is:
- Database Performance Analyzer

Results

The surveyed organisation achieved the following results with SolarWinds Government:

Saw the following result after using SolarWinds products:
- Improved system and application monitoring and troubleshooting
Purchased their SolarWinds’ products because of:
- Ease of use

SolarWinds Government Customer Testimonial

Brevard County Florida K-12 Education Testimonial

Network Performance Monitor is my favorite without a doubt. I can give other admins the ability to monitor characteristics of their own servers.

— Tom Prantl, Network Administrator, Brevard County Schools

National Government Selection Factors

What were the key factors for selecting your SolarWinds’ products?

Ease of use	65%
Multi-vendor support	35%
Experience with other SolarWinds’ products	30%
Colleague recommendation	30%
Cost effectiveness	25%
Scalability / ability to support our growth	25%
Integration with other SolarWinds’ products	20%
Best value	10%

TechValidate Research on SolarWinds

These pages present data that TechValidate has sourced via direct research with verified customers and users of SolarWinds. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for SolarWinds

Selected Research Highlights

Security Skill Level After Using SolarWinds

Florida County Government Customer Use Case

Government Integrator Case Study

Introduction

Challenges

Use Case

Results

Company Profile

About SolarWinds Government

Government of Finland

Introduction

Challenges

Use Case

Results

Organisation Profile

About SolarWinds Government

Brevard County Florida K-12 Education Testimonial

National Government Selection Factors

More to Explore

About SolarWinds

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to government and education to monitor agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.