Original Research on SolarWinds

SolarWinds Customer Research

With which category of SolarWinds products are you a regular user?

Network management	79%
Observability	60%
Security and compliance	28%
Database Management and Performance	23%
Remote Support and IT Help Desk	7%

SolarWinds Customer Research

Security Skill Level Prior to Using SolarWinds

Prior to using SolarWinds security products, what was your skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents?

1– no security knowledge: 2%

2: 22%

3 - medium knowledge: 52%

4: 21%

5 – security expert: 3%

SolarWinds Customer Satisfaction Rating

Wisconsin Local Government Testimonial

A Network Administrator at a state & local government would be very likely to recommend SolarWinds for this reason:

SolarWinds US Army Testimonial

We have a customer support section to support over 8000 customers. Without SolarWinds product, we couldn’t accomplish our mission.

— Systems Administrator, Federal Government

SolarWinds Case Study

Florida County Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

IT challenges their agency faced prior to implementing SolarWinds products:
- Lack of visibility into the problems leading to network performance or capacity issues
- Not having the tools to troubleshoot network problems or outages
- Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

Regular user in the following SolarWinds product areas:
- Network management
Uses SolarWinds products within department / location
Agency use cases for leveraging SolarWinds products:
- To monitor network performance
- To monitor system/server health
They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

Results they were able to produce using SolarWinds products:
- Improve system and application monitoring and troubleshooting
Favorite SolarWinds products:
- Network Performance Monitor
- Server & Application Monitor
- Engineer’s Toolset
Purchased their SolarWinds products because of:
- Integration with other SolarWinds products
- Colleague recommendation

SolarWinds Government Case Study

United States Special Operations Command

Introduction

This case study of United States Special Operations Command is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Our favorite SolarWinds products are Network Performance Monitor, Network Configuration Manager, User Device Tracker, and Network Topology Mapper.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

IT challenges their agency faced prior to implementing SolarWinds products:
- Inadequate automation of compliance reporting
- Lack of Network configuration Management and Device Tracking

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

Regular user in the following SolarWinds product areas:
- Network Management
- Security and Compliance
Uses SolarWinds products within department / location
Agency use cases for leveraging SolarWinds products:
- To monitor network performance
- To resolve configuration issues
- To monitor system/server health
- To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

Results they were able to produce using SolarWinds products:
- Improve configuration management
- Provide better service levels to the agency
- Improve log tracking and management
- Improve NIST FISMA / RMF / DISA STIGS compliance
Favorite SolarWinds products:
- Network Performance Monitor
- Network Configuration Manager
- User Device Tracker
- IP Address Manager
- Log & Event Manager
- Network Topology Mapper
Realized a return on investment payback period of 10-12 months with SolarWinds products
Purchased their SolarWinds products because of:
- Ease of use
- Experience with other SolarWinds products
- Integration with other SolarWinds products
- Scalability / ability to support our growth

TechValidate Research on SolarWinds

These pages present data that TechValidate has sourced via direct research with verified customers and users of SolarWinds. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for SolarWinds

Selected Research Highlights

Security Skill Level Prior to Using SolarWinds

Wisconsin Local Government Testimonial

SolarWinds US Army Testimonial

Florida County Government Case Study

Introduction

Challenges

Use Case

Results

Organization Profile

About SolarWinds

United States Special Operations Command

Introduction

Challenges

Use Case

Results

Organization Profile

About SolarWinds Government

More to Explore

About SolarWinds

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to government and education to monitor agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.