TechValidate Research on SolarWinds

These pages present data that TechValidate has sourced via direct research with verified customers and users of SolarWinds. TechValidate stands behind the authenticity of all published data. Learn more »



1,060 Customers Surveyed

7,969 Data Points Collected

497 Published TechFacts

14 Published Charts

279 Published Case Studies



Featured Research Collections for SolarWinds

Curated collections and slideshows of TechValidate research data on SolarWinds.



Selected Research Highlights


SolarWinds Government Case Study

Virginia Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products within department/location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Scalability / Able to support our growth

SolarWinds Customer Research

46% of Respondents Implemented SolarWinds in 2 Weeks or Less

How long did it take you to implement your SolarWinds security products?

Less than one week
24%
1 – 2 weeks
22%
3 – 4 weeks
26%
5 – 8 weeks
12%
3 – 4 months
5%
More than 4 months
10%

SolarWinds Government Customer Research

What were the key factors for selecting SolarWinds’ over other monitoring products?

Ease of use
65%
Cost effectiveness
38%
Multi-vendor support
38%
Experience with other SolarWinds’ products
37%
Integration with other SolarWinds’ products
24%
Best value
24%
Scalability / ability to support our growth
30%
Colleague recommendation
19%
Other
9%

SolarWinds Government Case Study

US Courts Case Study

Introduction

This case study of a federal government is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Remote Support and IT Help Desk
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To resolve configuration issues
    • To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Dameware Remote Support
  • Realized a return on investment payback period of 0 to 3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds products

SolarWinds Customer Testimonial

California Local Government Testimonial

I like SolarWinds because of their device tracking.

Network Administrator, State & Local Government

SolarWinds Government Customer Testimonial

California Higher Education Testimonial

Web Performance Monitor has a recorder feature and the charts make performance monitoring easy.

Network Administrator, Educational Institution



More to Explore



About SolarWinds

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to government and education to monitor agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.

  SolarWinds Website