Challenges
- Faced the following IT challenge prior to implementing SolarWinds’ products:
- Didn’t have the tools to troubleshoot network problems or outages
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Uses SolarWinds’ products across multiple departments / locations, but not whole agency
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To monitor system / server, application or database health
Results
- Achieved the following with SolarWinds’ products:
- Provided better service levels to the agency
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 7 out of 10
- Their favourite SolarWinds products are:
- Network Performance Monitor
- Web Performance Monitor
- NetFlow Traffic Analyzer
- Purchased their SolarWinds’ products because of:
- Ease of use
- Multi-vendor support
- Experience with other SolarWinds’ products
- Integration with other SolarWinds’ products
