Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Lacked visibility into system / server health
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Remote Support and IT Troubleshooting Tools
- Database Management and Performance
- Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system / server, application or database health
- To support end-users and systems from a central location
Results
- Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Improved log tracking and management
- Provided better service levels to the agency
- Deployed network changes faster with less risk
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 7 out of 10.
- Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Server & Application Monitor
- Web Performance Monitor
- NetFlow Traffic Analyzer
- IP Address Manager
- Log & Event Manager
- Purchased their SolarWinds’ products because of:
- Multi-vendor support
- Scalability / ability to support our growth
- Colleague recommendation