TechValidate Research on SolarWinds

Case Study: Health and Human Services

“Web help desk is the only product we have.”


  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Had inadequate automation of compliance reporting
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds products:
    • Systems Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To support end-users and systems from a central location


  • Realized the following benefits by using SolarWinds’ products:
    • Provided better service levels to the agency
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Web Help Desk
  • Purchased their SolarWinds’ products because of:
    • Best value

About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on SolarWinds