SolarWinds US Army Research Laboratory Case Study

TechValidate Customer Research Library / SolarWinds / SolarWinds / Case Studies /

SolarWinds Government Case Study

US Army Research Laboratory Case Study

Introduction

This case study of US Army Research Laboratory is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

IT challenges their agency faced prior to implementing SolarWinds’ products:
- Lack of visibility into the problems leading to network performance or capacity issues
- Not having the tools to troubleshoot network problems or outages
- Lack of visibility into system/server health
- Lack of visibility into application or database performance
- The difficulty of monitoring cloud or hybrid infrastructure
- The difficulty of determining whether a security incident occurred and what happened during the breach
- Inadequate automation of compliance reporting
- The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

Regular user in the following SolarWind product areas:
- Network Management
- Security and Compliance
- Database Management and Performance
Uses SolarWinds’ products across whole agency
Agency use cases for leveraging SolarWinds’ products:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system/server health
- To monitor application and database health
- To monitor cloud or hybrid infrastructure
- To troubleshoot across the application stack/infrastructure
- To monitor security incidents and vulnerabilities and improve compliance
- To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

Results they were able to produce using SolarWinds’ products:
- Correlate network, server, and application issues to resolve performance problems
- Improve resolution rates for networking performance and capacity issues
- Improve configuration management
- Improve system and application monitoring and troubleshooting
- Provide better service levels to the agency
- Improve log tracking and management
- Improve NIST FISMA / RMF / DISA STIGS compliance
Favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- Server & Application Monitor
- NetFlow Traffic Analyzer
- User Device Tracker
- VoIP & Network Quality Manager
- IP Address Manager
- Engineer’s Toolset
- Network Topology Mapper
Realized a return on investment payback period of 4-6 months with SolarWinds’ products
Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Multi-vendor support

TechValidate Research on SolarWinds

US Army Research Laboratory Case Study

Introduction

Challenges

Use Case

Results

Organization Profile

About SolarWinds Government

About This Data