Challenges
- Faced the following IT challenge prior to implementing SolarWinds’ products:
- Lacked visibility into system / server health
Use Case
- Regularly uses the following SolarWinds products:
- Systems Management
- Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To monitor system / server, application or database health
Results
- Achieved the following with SolarWinds’ products:
- Improved resolution rates for networking issues
- Provided better service levels to the agency
- Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
- Their favourite SolarWinds products are:
- Server & Application Monitor
- Virtualization Manager
- Storage Resource Manager
