Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Lacked visibility into system / server health
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Remote Support and IT Troubleshooting Tools
- Database Management and Performance
- Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
- Leverages SolarWinds’ products in order to:
- Monitor network performance
- Monitor system / server, application or database health
Results
- Realized the following benefits by using SolarWinds’ products:
- Improved resolution rates for networking issues
- Provided better service levels to the agency
- Rated their satisfaction with SolarWinds’ products as 8 out of 10.
- Agrees the following are their favorite SolarWinds products:
- Network Performance Monitor
- Server & Application Monitor
- NetFlow Traffic Analyzer
- User Device Tracker
- Engineer’s Toolset
- Purchased their SolarWinds products because of:
- Ease of use
- Cost effectiveness
- Best value
