Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Database Management and Performance
- Uses SolarWinds’ products within department / location.
- Leverages SolarWinds’ products in order to:
- Monitor network performance
- Troubleshoot network problems or outages
- Resolve configuration issues
- Support end-users and systems from a central location
Results
- Realized the following benefits by using SolarWinds’ products:
- Improved configuration management
- Improved log tracking and management
- Provided better service levels to the agency
- Deployed network changes faster with less risk
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
- Agrees the following are their favorite SolarWinds products:
- Network Performance Monitor
- Network Configuration Manager
- NetFlow Traffic Analyzer
- User Device Tracker
- Log & Event Manager
- Realized a return on investment payback period of 4-6 months with SolarWinds’ products
- Purchased their SolarWinds products because of:
- Ease of use
- Cost effectiveness
- Scalability / ability to support our growth
- Colleague recommendation
