Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Had difficulty providing end-user and systems support from a central location
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
Results
- Achieved the following with SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Deployed network changes faster with less risk
- Rated their satisfaction with SolarWinds’ products as 9 out of 10.
- Their favourite SolarWinds products are:
- NetFlow Traffic Analyzer
- IP Address Manager
- Log & Event Manager
- Engineer’s Toolset
- DameWare Remote Support
- Kiwi Syslog Server
- Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Multi-vendor support
- Experience with other SolarWinds’ products
- Colleague recommendation
