Challenges
- Faced the following IT challenge prior to implementing SolarWinds’ products:
- Had difficulty providing end-user and systems support from a central location
Use Case
- Regularly uses the following SolarWinds product:
- Remote Support and IT Troubleshooting Tools
- Uses SolarWinds’ products within department / location.
- Leverages SolarWinds’ products in order to:
- Support end-users and systems from a central location
Results
- Achieved the following with SolarWinds’ products:
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 7 out of 10.
- Their favourite SolarWinds product is:
- DameWare Remote Support
