TechValidate Research on SolarWinds

Case Study: Department of Commerce

“This is the only product I use.”


  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • we often had to go to the end-user’s physical location to provide support

Use Case

  • Regularly uses the following SolarWinds products:
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To support end-users and systems from a central location


  • Realized the following benefits by using SolarWinds’ products:
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • DameWare Remote Support

About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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