TechValidate Research on SolarWinds


SolarWinds Government Case Study

US Department of Housing and Urban Development Case Study

Introduction

This case study of a federal government is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor allows us to see latency issues on different segments of the network.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product area:
    • Network Management
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor cloud or hybrid infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Kiwi Syslog Server
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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