Crisis Prevention Institute Small Business Health Care Company

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Crisis Prevention Institute Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“It improves their quality of life. The verbal de-escalation techniques are the ones most applicable to use at our workplace and the Mapa philosophy is ingrained in what we do alongside our training.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

Sought CPI training because of the following:
- Improve staff confidence in working with challenging clients

Use Case

The key feature and functionality of Crisis Prevention Institute that the surveyed company uses:

Categorises their environment as forensic.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI Training.
Agrees that the enhanced content has helped them, their staff, and their organisation.
Achieved return on investment with CPI by:
- Reducing injuries
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Small Business Health Care Company

Introduction

Challenges

Use Case

Results

Company Profile

About Crisis Prevention Institute

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