Crisis Prevention Institute Security at The Queen's Medical Center

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Crisis Prevention Institute Case Study

Security at The Queen’s Medical Center

Introduction

This case study of The Queen’s Medical Center is based on a March 2020 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

“CPI gives the staff the ability to help patients manage the emotions also the ability to gain a rapport with the patient in crisis.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

Sought Nonviolent Crisis Intervention training because of the following:
- Improve organizational culture
- Improve staff confidence in working with challenging clients

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed company uses:

Beyond the core curriculum of Nonviolent Crisis Intervention®, have also gone through the Advanced Physical Skills training.
Provides training to their staff every 12 months.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

Reduced challenging/disruptive behaviors by 40-49% since implementing CPI de-escalation techniques.
Reduced worker compensation claims by 30-39% as a result of implementing CPI techniques.
Decreased the use of force, physical restraints and seclusions by 50-74% since implementing CPI Training.
Since implementing CPI, has achieved:
- Improvement of staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Security at The Queen’s Medical Center

Introduction

Challenges

Use Case

Results

Company Profile

About Crisis Prevention Institute

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