Crisis Prevention Institute State & Local Government (Michigan) and Dementia Capable Care Training

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Crisis Prevention Institute Case Study

State & Local Government (Michigan) and Dementia Capable Care Training

Introduction

This case study of a state & local government is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“DCS has given staff a better understanding of how to approach those with dementia.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use
- Reduce ER visits and hospitalizations
- Decrease staff turnover and stress

Environment

Describes their memory care environment as a PACE program.

Results

Improved their dementia care practices by 50–74%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased decline in ADL performance
- Decreased staff turnover
- Decreased hospitalizations or ER visits
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Reducing psychotropic medication use
- Decreasing staff turnover and stress

TechValidate Research on Crisis Prevention Institute

State & Local Government (Michigan) and Dementia Capable Care Training

Introduction

Challenges

Environment

Results

Organization Profile

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