TechValidate Research on Crisis Prevention Institute

“The best part of CPI is learning how to de-escalate consumers and using the skills to prevent escalating situations from occurring.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI made a difference for us in that staff feel more confident and have gained a better understanding of the safety for not only themselves but for the consumers as well. CPI also teaches staff to pay closer attention to what the consumer is saying by listening better, and it teaches them how to react to a consumer’s statement. Staff are showing empathy and know how to redirect the consumer by staying calm and professional. Staff are listening to see if there’s an underlying message from the consumer. The staff learned how to read consumer’s’ body language, and they’ve learned how their own body language can escalate (or de-escalate) circumstances. My organization is thankful for CPI because we now feel safer working with the mental health population.”